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Disrupting Customer Interaction: Dr. Theresa Szczurek Leads Radish Systems’ Innovation

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Join Karla Jo Helms on the Disruption Interruption podcast as she interviews Dr. Theresa Szczurek, Co-founder and COO of Radish Systems, about their groundbreaking ChoiceView platform. This innovative solution integrates voice and visual interactions to revolutionize call centers, enhancing customer experience with richer, more engaging communications.

TAMPA BAY, Fla., June 18, 2024 /PRNewswire-PRWeb/ — Modern contact centers are the frontline between companies and customers, delivering timely support, enhancing satisfaction, and driving continuous improvement. (1) They play a key role and face the challenge of continuously adapting to technological advances, changing consumer behaviors, and evolving regulations. Under the leadership of Dr. Theresa Szczurek, Radish Systems is pioneering this revolution through the integration of voice and visual interactions. “By combining these two elements, we can increase understanding, recall, and retention by up to 600%,” she states. In this conversation with Karla Jo Helms (KJ), host of the Disruption Interruption podcast, the esteemed tech entrepreneur highlights: “Our goal is to improve the customer experience by making interactions more engaging and efficient.”

“Companies are trying to be more efficient and decrease costs, but they also need to ensure a positive customer experience,” Dr. Szczurek states. “ChoiceView is here to fuel that revolution.”

Transforming Customer Communication with ChoiceView
Visual communication capitalizes on the brain’s rapid processing of images, which occurs 60,000 times faster than text, with 90% of information transmitted to the brain being visual. This approach enhances concept processing, message clarity, and overall communication effectiveness. (2)

That is why Dr. Szczurek’s innovative spirit has led Radish Systems to introduce the concept of Visual Interactive Voice Response (IVR) systems and Visual Live Agent interactions in the form of ChoiceView. ChoiceView enables businesses to provide visual information alongside voice calls, allowing users to see images, graphics, and text on their devices during phone conversations.

“Imagine calling a contact center and not only speaking with a representative but also receiving visual information that can be seen and interacted with in real time. This is the future of customer communication,” Dr. Szczurek explains.

Radish Systems has made significant impacts in both public and private sectors as well as in several industries such as healthcare, financial services, telecommunications and more. For instance, they collaborated with Mile High United Way to enhance the 211 service, enabling people to find shelters quickly via smartphone during emergencies. In the private sector, Radish Systems improved customer service for a major toy manufacturer during peak seasons, utilizing their technology to gather valuable feedback and enhance overall customer satisfaction.

Innovative Solutions for the Growing Contact Center Market
As the contact center market continues to grow, with billions of dollars at stake, the need for innovative solutions is more critical than ever. “Companies are trying to be more efficient and decrease costs, but they also need to ensure a positive customer experience,” Dr. Szczurek states. “Our technology helps achieve both by reducing average handle time, improving first call resolution rates, and enhancing overall customer satisfaction.”

Radish Systems’ journey from its early days to its current position as an industry leader underscores the importance of innovation and resilience. “Innovators often see needs long before the technology exists to address them. When technology catches up, it’s an opportunity to create new ventures and drive change,” noted Dr. Szczurek.

Links:
Disrupting the $400B Call Center Industry with Theresa Szczurek https://omny.fm/shows/disruption-interruption/disrupting-the-400b-call-center-industry-with-ther?in_playlist=podcast
LinkedIn: https://www.linkedin.com/in/theresaszczurek/
Twitter: https://twitter.com/theresaszczurek?lang=en
Company Website: https://radishsystems.com/
Company LinkedIn: https://www.linkedin.com/company/radish-systems-llc/

Disruption Interruption is the podcast where you will hear from today’s biggest Industry Disruptors. Learn what motivated them to bring about innovation and how they overcame opposition to adoption.

Disruption Interruption can be listened to in Apple’s App Store and Spotify.

About Disruption InterruptionTM:
Disruption is happening on an unprecedented scale, impacting all manner of industries— MedTech, Finance, IT, eCommerce, shipping, logistics, and more—and COVID has moved their timelines up a full decade or more. But WHO are these disruptors and when did they say, “THAT’S IT! I’VE HAD IT!”? Time to Disrupt and Interrupt with host Karla Jo “KJ” Helms, veteran communications disruptor. KJ interviews badasses who are disrupting their industries and altering economic networks that have become antiquated with an establishment resistant to progress. She delves into uncovering secrets from industry rebels and quiet revolutionaries that uncover common traits—and not-so-common—that are changing our economic markets… and lives. Visit the world’s key pioneers that persist to success, despite arrows in their backs at http://www.disruption-interruption.com.

About Theresa Szczurek
Dr. Theresa Szczurek’s illustrious career spans leadership roles in both private ventures and public service. As Co-founder, COO, and Corporate Board Member of Radish Systems LLC, she spearheaded the development of groundbreaking telecommunications technologies. Her entrepreneurial journey includes leading Radish 1.0 to a successful acquisition and later founding Radish 2.0, which set industry standards in mobile communications. Beyond entrepreneurship, Dr. Szczurek’s tenure as Colorado’s Chief Information Officer underscored her commitment to advancing information and communications technology across state agencies. A sought-after thought leader and author, she continues to impact the technology landscape through strategic consulting and board memberships, all while fostering innovation and leadership development.

About Karla Jo Helms:
Karla Jo Helms is the Chief Evangelist and Anti-PR® Strategist for JOTO PR Disruptors™. Karla Jo learned firsthand how unforgiving business can be when millions of dollars are on the line — and how the control of public opinion often determines whether one company is happily chosen, or another is brutally rejected. Being an alumnus of crisis management, Karla Jo has worked with litigation attorneys, private investigators, and the media to help restore companies of goodwill into the good graces of public opinion — Karla Jo operates on the ethic of getting it right the first time, not relying on second chances and doing what it takes to excel. Helms speaks globally on public relations, how the PR industry itself has lost its way, and how, in the right hands, corporations can harness the power of Anti-PR to drive markets and impact market perception.

References:
1. Carrigan, Tim. “The Evolution of Contact Centers: Top Six Trends for 2024.” Andrew Reise , 9 Apr. 2024, andrewreise.com/insights/the-evolution-of-contact-centers-top-six-trends-for-2024.
2. Magner, Evan. “Visual Communication: What It Is, Why It Works and How to Use It.” Mvix , 18 Feb. 2022, mvix.com/blog/visual-communication/.

Media Inquiries:  
Karla Jo Helms 
JOTO PR™ 
727-777-4619 
jotopr.com 

Media Contact

Karla Jo Helms, JOTO PR™, 727-777-4629, khelms@jotopr.com, jotopr.com

View original content to download multimedia:https://www.prweb.com/releases/disrupting-customer-interaction-dr-theresa-szczurek-leads-radish-systems-innovation-302175121.html

SOURCE JOTO PR™

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Azure releases Cobalt on ARM; shown by Liftr Insights

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Liftr Insights data reveals extent of Azure’s deployment; following AWS’s lead almost a decade prior.

AUSTIN, Texas, Nov. 13, 2024 /PRNewswire/ — Liftr Insights, a pioneer in market intelligence driven by unique data, revealed data showing the first appearance of Azure’s Cobalt CPU on the ARM architecture.

The introduction of Cobalt implies more growth of ARM is coming.

Liftr data has shown the first appearance of the Cobalt CPU designed by Azure. These new instance types, first appearing in 21 different regions across 4 continents, are run on the ARM architecture and will complement the existing ARM-based instances at Azure, which were sold to Azure by Ampere Computing.

“Our customers and the supply chain has been talking about this shift to ‘home-grown’ coming for years,” says Tab Schadt, CEO of Liftr Insights. “Many years back, AWS forged ahead to prove the value of running instances on their own designs.”

Intel and AMD are paying attention. While their sales to cloud providers have risen over the past few years, as shown by Liftr data, they were losing an increasing portion of the total market each month. That portion was going to ARM-based processors. While ARM represented 4.7% of public cloud CPUs at the end of 2021, it is close to representing 1 out of every 10 instances. For AWS, ARM is close to 1 out of 4 instances. While Azure has less ARM coverage, the introduction of Cobalt implies more growth of ARM is coming.

Ampere Computing is also watching these developments. After AWS’s initial success with their ARM-based instances, Graviton, all the other top cloud providers eventually adopted ARM using Ampere CPUs. Ampere grew from a few hundred instance types in 2021 to thousands and supporting 24.9% of the ARM instances in the cloud as of mid-2024.

“In addition to the power benefits of ARM, price-point is also a factor for enterprises,” says Schadt.

Liftr data show that the average price of the ARM-based instances on a pre-core basis is 50.5% the cost of x86 instances. This is even after a history of x86 prices per core decreases and ARM prices increases, according to Liftr Insights’ half-a-decade of history.

About Liftr Insights
Liftr Insights generates reliable market intelligence using unique data, including details about configurations, components, deployment geo, and pricing for:

Server processors: Intel Xeon, AMD EPYC, Aliyun Yitian, AWS Graviton, and Ampere Computing AltraDatacenter compute accelerators: GPUs, FPGAs, TPUs, and AI chips from NVIDIA, Xilinx, Intel, AMD, AWS, Google, and Qualcomm.

As shown on the Liftr Cloud Regions Map at https://bit.ly/LiftrCloudRegionsMap, among the companies tracked are Amazon Web ServicesMicrosoft AzureAlibaba CloudGoogle Cloud, Oracle CloudTencent Cloud, CoreWeave, Lambda, and Vultr as well as semiconductor vendors AMD, AmpereIntel, Qualcomm, and NVIDIA. Liftr Insights subject matter experts translate company-specific service provider data into actionable alternative data. 

Liftr and the Liftr logo are registered service marks of Liftr Insights. The following are trademarks and/or service marks of Liftr Insights: Liftr Insights, Cloud Components Tracker, Intelligence Compute Tracker, and Liftr Cloud Regions Map. 

The following are registered intellectual property marks, trademarks, or service marks of their respective companies:
Amazon Web Services
Microsoft Azure
Alibaba Cloud
Google Cloud
Oracle Cloud
Tencent Cloud
CoreWeave
Lambda
Vultr
Intel Corporation
Ampere Computing
Qualcomm
NVIDIA
AMD
ARM 

View original content to download multimedia:https://www.prnewswire.com/news-releases/azure-releases-cobalt-on-arm-shown-by-liftr-insights-302300378.html

SOURCE Liftr Insights

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GEMCAP SOLUTIONS, LLC TO AUCTION THE PERSONAL PROPERTY OF LOOP MEDIA, INC. AND RETAIL MEDIA TV, INC. VIA PUBLIC SALE

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SAN ANTONIO, Nov. 13, 2024 /PRNewswire/ — Pursuant to Section 9-610 of the Uniform Commercial Code, GemCap Solutions, LLC, as servicer and attorney-in-fact for secured party GemCap Holdings, LLC (the “Secured Party”) will hold a secured party public sale to the highest and best bidder for cash, with reserve, to be conducted telephonically by the Secured Party on Thursday, December 5, 2024 at 11:00 a.m. Central Standard Time (the “Public Sale”). Qualified Bidders (defined below) may attend the Public Sale telephonically.

The Secured Party is conducting the Public Sale to foreclose the security interest held by the Secured Party in and to substantially all of the personal property assets LOOP MEDIA, INC., a Nevada corporation, and RETAIL MEDIA TV, INC., a Nevada corporation, jointly and severally (the “Borrower”) including, without limitation, (i) inventory (“Inventory”), (ii) accounts receivable (“Accounts Receivable”), (iii) certain machinery and equipment owned by the Borrower all as set forth on the schedule prepared by Secured Party (collectively, the “FF&E”), (iv) all of its patents, trademarks and trade names, including “Loop”, “Loop Media”, “Music News Loop”, and “Retail Media TV”; domain names owned by Borrower, including www.loop.tv; and the Borrower’s customer list (collectively, the “Intellectual Property”), and (v) trade fixtures (“Trade Fixtures”). The Inventory, Accounts Receivable, FF&E, Intellectual Property and Trade Fixtures are collectively referred to as the “Public Sale Collateral”.

The Secured Party is conducting the Public Sale to foreclose the lien and security interest held by the Secured Party in and to the Public Sale Collateral.  At the Public Sale, all of Borrower’s right, title and interest in and to the Public Sale Collateral will be sold “as is” and “where is” and the Secured Party shall make no representation or warranty, either express or implied, relating to title, use, quiet enjoyment, possession, merchantability or fitness for a particular purpose, completeness, condition or the like, all of which are hereby disclaimed, in the sale or disposition of the Public Sale Collateral.  In addition, the Public Sale Collateral is being sold (i) free and clear of Secured Party’s liens and any subordinate security interests, and (ii) without recourse to Secured Party, its attorneys and representatives.  The Public Sale of the Public Sale Collateral, if made, shall be to the highest and best bidder.

In order to participate in the bidding process, each person or entity (a “Potential Bidder”) must deliver to the undersigned (i) an executed confidentiality agreement in form and substance acceptable to Secured Party, (ii) current financial statements of the Potential Bidder or other evidence acceptable to Secured Party that will show the financial ability of the Potential Bidder to purchase the Public Sale Collateral, (iii) a completed and executed Asset Purchase Agreement in the form provided by Secured Party, and (iv) a deposit in an amount equal to ten percent of the bid amount which will be held in escrow by Secured Party.  A Potential Bidder that complies with the foregoing requirements shall be deemed a “Qualified Bidder”. Those Qualified Bidders participating at the Public Sale shall be provided with the telephone number and passcode to attend the Public Sale and shall be given the opportunity to bid on a competitive basis.

At the Public Sale, each of the Inventory, Accounts Receivable, and the Intellectual Property, may be offered for sale in separate lots or in combination lots and the Public Sale Collateral will be offered as a single lot.  At the conclusion of the Public Sale, the successful bidder(s) must pay the final bid amount in full by a wire transfer of funds to the Secured Party.  The Secured Party reserves the right to credit bid on any or all of the Public Sale Collateral at the Public Sale.  The Secured Party reserves the right to reject all bids, adjourn or cancel the Public Sale.

For further details regarding the Public Sale Collateral, obtaining the confidentiality agreement and the form asset purchase agreement, and information regarding the Public Sale, you may contact either Michael Berens, Esq. by email at mberens@gmail.com or by telephone at (530) 304-6922 or David Ellis by email at dellis@gemcapsolutions.com or by telephone at (310) 494-1437.

Media Contact:
David Ellis
Email: dellis@gemcapsolutions.com
Direct: 310-494-1437

View original content:https://www.prnewswire.com/news-releases/gemcap-solutions-llc-to-auction-the-personal-property-of-loop-media-inc-and-retail-media-tv-inc-via-public-sale-302304304.html

SOURCE GemCap Solutions, LLC

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CINC Systems Announces Formation of Client Advisory Circle

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Exclusive client advocacy community aims to drive innovation and collaboration in the community association management industry.

DULUTH, Ga., Nov. 13, 2024 /PRNewswire/ — CINC Systems, the leading software solutions provider for the community association management (CAM) industry, announced today the formation of a client advocacy community dedicated to fostering conversation, collaboration, and innovation in the CAM space. This group’s formation aligns with the significant investments CINC is making in releasing multiple new groundbreaking products.

“We succeed when our clients thrive,” said CINC Systems Chief Client Advocate Dawn Randall, the committee’s executive sponsor. “I’m excited to collaborate with such an incredible group of industry leaders. This partnership will allow CINC to meet our industry’s evolving needs while providing a valuable platform for like-minded executives to network and ideate. I look forward to engaging in impactful conversations and creating lasting change together, focusing on solutions that lessen tedious tasks and allow for more meaningful work. By collaborating side-by-side, we will better serve our clients and elevate the business of community.”

CINC has long relied on client input to drive feedback. This group puts more structure around the effort. The new Advisory Circle brings together leaders from a diverse range of CAM companies across the U.S. Creating a unique balance of perspectives ensures that CINC hears the needs of the entire industry.

“If you’re not currently included, rest assured—this is an evolving board, and there will be future opportunities to join,” Randall said. CINC will continue to add to the board as soon as next year. Each board member serves a term to ensure fresh perspectives and new voices can continually contribute.

The group listed below was selected as CINC launched this initiative.

Terri Allen of Spectrum Association ManagementLiz Commando of Taylor Management Company Tracy Durham of Edison Association Management Jason Delgado of Rise Association Management Jamie Falconer of Foster Premier Management Dana Hizkaya of Next Generation Management Services Christina McCandless of Principle Association Management Company Kyle Priestley of Priestley Management Company Janice Roberts of Kuester Management Group Blake Sanford of PMI Corporate Brad van Rooyen of HomeRiver Group Steve Weclew of Condominium Associates Gail Windisch of Tidewater Property Management 

Founding member Brad van Rooyen said, “I am honored to be a part of it. I am looking forward to the meaningful collaboration, communication, and networking events that this group has to offer.”

The Advisory Circle is the latest CINC Systems initiative designed to empower CAM professionals and advance the industry. Members are committed to supporting ongoing programs that include industry events, research and reports, legislative advocacy, and the “CINC Tank,” where innovative ideas are identified, tested, and launched.

“The most successful CAM companies will be those that embrace transformation,” said CINC Systems CEO Ryan Davis, also an executive sponsor of the Advisory Circle. “CINC is dedicated to paving the way forward, not only with intuitive products, but also by creating the conditions for collective knowledge sharing, problem-solving, and innovation. I’m thrilled to welcome our founding Advisory Circle members and honored to work alongside these visionary leaders. Together, we can stamp out the tedious work and allow CAM leaders to focus on the meaningful work they enjoy.”

About CINC Systems
CINC Systems is the largest provider of accounting and management software in the community association management industry and the innovator behind accounting and banking integration. Founded in 2005 by a banker as the industry’s first SaaS platform, CINC has evolved into the largest and fastest-growing software provider in the CAM industry. With a team of more than 250 employees, CINC delivers software and applications to tens of thousands of associations across the U.S., reaching millions of homeowners. In January of 2024, Hg Capital made a significant investment in CINC to accelerate the company’s growth trajectory and institute rapid product development.

View original content to download multimedia:https://www.prnewswire.com/news-releases/cinc-systems-announces-formation-of-client-advisory-circle-302304308.html

SOURCE CINC Systems

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