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MSI Unveils Next-Gen AI+ Gaming and Business & Productivity Laptops with Latest Processors at COMPUTEX 2024

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Featuring latest AI-supported processors and NVIDIA® GeForce RTX™ graphicsMSI also announced new range of co-branded laptops including the Stealth 18 Mercedes-AMG Motorsport and Stealth 16 Mercedes-AMG Motorsport in collaboration with the renowned luxury high-performance car brand Mercedes-AMG, and the Claw Fallout Limited Edition, in partnership with the highly acclaimed PC game Fallout

NEW DELHI, June 11, 2024 /PRNewswire/ — MSI, a world leading brand in gaming, content creation, and business & productivity laptops, proudly announces the launch of several next-gen AI+ gaming and business productivity laptops featuring the latest Intel® and AMD processors at COMPUTEX 2024. These laptops offer more than 100 TOPS of AI computing power and support more than 500 AI models run optimized on Intel® Core™ Ultra processors, making it the most robust platform for AI PC development, with more AI models, frameworks, and runtimes enabled than any other processor vendor. When equipped with a GeForce RTX Laptop GPU, they offer up to 542 TOPS, delivering peak performance and enabling unique AI experiences.

Additionally, MSI unveiled the new Claw 8 AI+ Windows 11 gaming handheld device, powered by Intel® Core™ Ultra processors (codenamed ‘Lunar Lake’) and an 8-inch screen, providing a smoother and broader mobile gaming experience.

Alongside self-developed new products, MSI also launched several co-branded products with its partners, including the Stealth 18 Mercedes-AMG Motorsport and Stealth 16 Mercedes-AMG Motorsport in collaboration with the renowned luxury high-performance car brand Mercedes-AMG, and the Claw Fallout Limited Edition, in partnership with the highly acclaimed PC game Fallout, recently adapted into a TV series. These offerings are dedicated to high-performance car enthusiasts and computer game players worldwide.

MSI also unveiled the new Modern series laptops, designed specifically for business professionals and students who prioritize mobility. 

In addition to the newly launched products, MSI is also honored to announce that its current 16-inch lightweight laptop, Prestige 16 AI Evo, and gaming handheld Claw have both won the 2024 COMPUTEX BC Award. The Prestige 16 has been selected as the Golden Award winner, representing its exceptional mobility recognized by the BC Award jury as the best product in the Computer & System category. 

“MSI not only brings the industry’s most comprehensive AI+ PC lineup but also introduces multiple new laptops and handheld devices designed for car enthusiasts and gamers worldwide,” said Eric Kuo, MSI’s Executive Vice President and General Manager of NB Business Unit. “We welcome global guests to visit the MSI booth to experience next-gen AI computing and exciting gaming products.”

Speaking at Computex 2024, Mr. Bruce Lin, Regional Marketing Manager, MSI, said, “MSI as a brand has always been dedicated to bringing the latest innovations in the laptop technology to our consumers, based on our ethos to deliver professionalism over luxurious aesthetics, extreme performance, innovative technology and best-in-class user experience. I am really excited to announce the launch of the Next-Gen AI+ Gaming and Business & Productivity Laptops powered by the latest Intel® and AMD processors along with the latest NVIDIA® GeForce RTX™ 40 series graphics. These innovations come on the back of the positive consumer feedback that we have received from various markets.

“Furthermore, we are happy to continue our partnership with Mercedes-AMG with the launch of Stealth 18 Mercedes-AMG Motorsport & Stealth 16 Mercedes-AMG Motorsport which will cater to our audiences looking for a high-speed gaming performance and top of the shelf graphics. Lastly, what adds to flair to the Computex launch for the gaming enthusiasts worldwide is announcement of the Claw 8 AI+ (codenamed: Lunar Lake) which is world’s first Windows 11 gaming handheld powered by Intel® Core™ Ultra processors and Claw x Fallout Limited Edition developed in association with renowned game studio Bethesda. All these and more at the COMPUTEX is a testimony of our continued pursuit for bringing the best-in-class devices to our consumers.”

Prestige & Summit: Leading Next-gen AI+ Business & Productivity Laptops with Intel® Core™ Ultra processors, codenamed ‘Lunar Lake’

At COMPUTEX 2024, MSI unveiled the industry’s leading next-gen AI+ business and productivity laptops, Prestige and Summit, powered by Intel® Core™ Ultra processors (codenamed ‘Lunar Lake’). Compared to the previous generation, the latest processor offers up to three times the AI performance. Furthermore, with integrated GPU, CPU, and NPU, it provides more than 100 TOPS of AI performance, capable of driving more AI software or services locally. Paired with comprehensive software and services optimized for silicon from over 100 independent software vendors, it offers a more immediate and secure user experience.

Additionally, it has optimized over 500 AI models, making it the ideal platform for developing AI-related services. Beyond its leading AI performance, Core™ Ultra processors (codenamed ‘Lunar Lake’) also boasts an excellent energy efficiency ratio, resulting in lighter, thinner business and productivity laptops with longer battery life, such as the Prestige and Summit.

The Prestige series laptops come in three sizes: 13, 14, and 16 inches. In addition to the latest processors, the entire Prestige series features ultra-light bodies, large batteries, and long battery life. For example, the Prestige 13 AI+ Evo weighs only 990 grams and includes a 75Wh large battery, providing all-day uninterrupted battery life. Additionally, the entire Prestige series has upgraded to a 5-megapixel webcam, offering higher-quality live streaming and online meeting capabilities.

The Summit 13 AI+ Evo, also part of the business and productivity series, now features the new Intel® Core™ Ultra processors (codenamed ‘Lunar Lake’), a lightweight body, comprehensive security, and the MSI Pen 2 stylus supporting MPP 2.6, making it the most versatile 13-inch flip laptop.

Stealth A16 AI+ & Creator A16 AI+: The World’s First 16-Inch Lightweight Gaming & Creator Laptop with AMD Ryzen™ AI 300 Series Processors

MSI also introduced the world’s first 16-inch lightweight gaming & creator laptops, Stealth A16 AI+ and Creator A16 AI+, combining next-gen AI, gaming, and content creation. The AMD Ryzen™ AI 300 Series Processor brings new processor architecture, integrated graphics, and NPU, offering excellent processor performance, display capabilities, and AI computing power.

In terms of AI computing power, the new XDNA 2 architecture delivers up to three times the performance compared to previous products, enabling generative AI or large language models to run directly on the laptop. The new integrated Radeon™ 800M series graphics unit features up to 33% more graphics cores than the previous generation, providing a smooth gaming experience on lightweight laptops. The processor unit, equipped with the latest Zen 5 architecture, supports up to 12 large cores and up to 50% more on-chip memory than previous products, offering industry-leading processor performance.

The Stealth A16 AI+ and Creator A16 AI+ are also equipped with the latest NVIDIA® GeForce RTX™ 40 series graphics, providing top-tier AI computing power. Built for the era of AI, GeForce RTX™ features specialized AI Tensor Cores that deliver cutting-edge performance and revolutionary capabilities. Harness exclusive AI features and transform the way users work and play. From enhanced creativity and ultra-efficient productivity to blisteringly fast gaming, the ultimate in AI power on Windows PCs is on RTX – today and tomorrow.

In addition to the new processor and excellent AI computing power, the Stealth A16 AI+ and Creator A16 AI+ feature lightweight magnesium-aluminum alloy body, powerful Cooler Boost 5 cooling, and a wealth of ports, making them the most well-balanced lightweight 16-inch gaming and creator laptops.

Besides the gaming and content creation series, MSI also launched the Summit A16 AI+ and Prestige A16 AI+ business and productivity laptops with the latest AMD Ryzen™ AI 300 Series Processors. These models feature a large 82Wh battery and a lightweight body, making them the best choice for business professionals who prioritize mobility.

Claw 8 AI+: The World’s First Windows 11 Gaming Handheld with Intel® Core™ Ultra processor (codenamed ‘Lunar Lake’)

Since its debut at CES, MSI’s gaming handheld Claw has been a market highlight. Building on its success, MSI also unveiled the world’s first Windows 11 gaming handheld powered by Intel® Core™ Ultra processors (codenamed ‘Lunar Lake’), Claw 8 AI+, at COMPUTEX, once again capturing the attention of gaming handheld fans worldwide.

In addition to the next-gen processor’s improved energy efficiency, MSI has actively listened to user feedback and upgraded several hardware specifications accordingly, such as adding an additional Thunderbolt 4-supported USB-C port, enhancing the tactile feel of the LB/RB buttons, increasing battery capacity, and replacing the charger with a lighter wall-mounted charger. Claw 8 AI+ is expected to be the most advanced 8-inch gaming handheld in the market. After the official release, a one-month free trial of Xbox Game Pass will be provided, allowing users to enjoy the most popular AAA games of the moment.

Stealth 18 Mercedes-AMG Motorsport & Stealth 16 Mercedes-AMG Motorsport: A Fusion of High Performance and Luxury

Last year, MSI became the official partner of the globally renowned high-performance luxury car brand Mercedes-AMG, launching the first Stealth 16 Mercedes-AMG Motorsport co-branded laptop. To celebrate the one-year anniversary of their partnership, the two luxury brands have once again joined forces to launch the Stealth 18 Mercedes-AMG Motorsport co-branded laptop and have also upgraded the original Stealth 16 Mercedes-AMG Motorsport, dedicated to high-performance car enthusiasts and gamers worldwide.

The design of the Stealth 18, jointly crafted by MSI and Mercedes-AMG’s design teams, incorporates several speed symbols, such as a large area of AMG pattern covering the palm rest area, exclusive metal nameplates from MSI and AMG, and the Mercedes-AMG Motorsport logo seen throughout. Combined with a lightweight magnesium-aluminum alloy body, it creates an atmosphere of ultimate luxury and high performance.

The actual performance of the Stealth 18 is as powerful as the Mercedes-AMG GT2 factory race car: equipped with the Intel® Core™ Ultra 9 185H processor and NVIDIA® GeForce RTX™ 4080 graphics chip, complemented by a large area vapor chamber cooling, it provides powerful performance, allowing gamers to dominate the gaming battlefield like the Mercedes-AMG GT2 factory racing car.

Claw x Fallout Limited Edition: Welcome to the Post-Apocalypse

MSI and the renowned game studio Bethesda jointly launched the limited-edition Claw x Fallout co-branded special edition at COMPUTEX. The entire exterior design is inspired by the game’s Vaults, the Pip-Boys worn by Vault dwellers, and robots, making it a dream item for Fallout fans and players worldwide. With features like an excellent grip, the largest battery in the industry, superior cooling, and joysticks and triggers equipped with Hall effect sensors, the Claw featuring Windows 11 allows players to enjoy the Fallout series anytime, deeply experiencing the post-nuclear apocalypse atmosphere of the game.

New Modern Series: Designed for Business Professionals and Students

MSI’s Modern series laptops have been highly praised since their launch for their comfortable keyboard and lightweight body. Building on this success, MSI is proud to announce the release of the new Modern series laptops, available in 13, 14, and 15-inch sizes. In addition to the comfortable keyboard, lightweight body, and rich connectivity options, the new Modern series laptops also feature an RJ-45 wired network port, providing a more stable internet connection. This enhancement allows business professionals and students to work and study more efficiently.

Model Name

Stealth 18 Mercedes-AMG Motorsport

Processor

Intel® Core™ Ultra 9 processor 185H

Operating System

Windows 11 Home (MSI recommends Windows 11 Pro for business.)

Windows 11 Pro

Chipset

Integrated SoC

Memory

DDR5, 2 slots, up to 96GB

Display

18″ UHD+ (3840×2400), 16:10, MiniLED, 120Hz Refresh Rate, 100% DCI-P3 (Typ.), VESA DisplayHDR™ 1000 Certified, IPS-Level panel

Graphics

NVIDIA® GeForce RTX™ 4080 Laptop GPU 12GB GDDR6

Storage Slots

2 x NVMe M.2 SSD by PCIe Gen4 x4

Keyboard

Per-Key RGB Gaming Keyboard by SteelSeries

Audio

2 x 2W Speakers and 4 x 2W Woofers designed by Dynaudio system

1 x Audio combo jack

Nahimic 3 Audio Enhancer

Hi-Res Audio ready

USB Ports

1 x Thunderbolt™ 4 / DP/ USB Type-C (w/ PD 3.1), 1x USB 3.2 Gen2 Type-C / DP,

2 x USB 3.2 Gen2 Type-A

Card Reader

1 x SD Express Memory Card Reader

Video Output

1 x Thunderbolt™ 4 / DP/ USB Type-C (w/ PD 3.1), 1 x  USB 3.2 Gen2 Type-C / DP,

1 x HDMI™ 2.1 (8K@60Hz / 4K@120Hz)

Communication

Intel® Killer™ Ethernet E3100 (up to 2.5 GbE) / Intel® Killer™ Wi-Fi 7 BE1750, Bluetooth v5.4

Webcam

IR FHD type (30fps@1080p) with HDR & 3D Noise Reduction+ (3DNR+)

Security

IR Webcam / Fingerprint Reader / Firmware Trusted Platform Module(fTPM) 2.0 /

Webcam Shutter / Kensington Lock

Battery

4-Cell, Li-Polymer, 99.9Whr

Power Adapter

280W adapter

Dimension

399.9 (W) x 289.6 (D) x 19.9-23.9 (H) mm

Weight

2.89 Kg

 

Model Name

Stealth 16 Mercedes-AMG Motorsport A1V

Processor

Intel® Core™ Ultra 9 processor 185H

Operating System

Windows 11 Home (MSI recommends Windows 11 Pro for business.)

Windows 11 Pro

Chipset

Integrated SoC

Memory

DDR5, 2 slots, up to 96GB

Display

16″ QHD+ (2560×1600), 16:10, 240Hz Refresh Rate, 100% DCI-P3 (Typical), OLED panel

Graphics

NVIDIA® GeForce RTX™ 4070 Laptop GPU 8GB GDDR6

Storage Slots

2 x NVMe M.2 SSD by PCIe Gen4 x4

Keyboard

Per-Key RGB Gaming Keyboard by SteelSeries

Audio

2 x 2W Speakers and 4 x 2W Woofers designed by Dynaudio system

1 x Audio combo jack

Nahimic 3 Audio Enhancer

Hi-Res Audio ready

USB Ports

1 x Thunderbolt™ 4 / DP/ USB Type-C (w/ PD 3.1),

1x USB 3.2 Gen2 Type-C / DP,

1 x USB 3.2 Gen2 Type-A

Card Reader

1 x MicroSD Card Reader

Video Output

1 x Thunderbolt™ 4 / DP/ USB Type-C (w/ PD 3.1),

1 x  USB 3.2 Gen2 Type-C / DP,

1 x HDMI™ 2.1 (8K@60Hz / 4K@120Hz)

Communication

Intel® Killer™ Ethernet E3100 (up to 2.5 GbE) / Intel® Killer™ Wi-Fi 7 BE1750, Bluetooth v5.4

Webcam

IR FHD type (30fps@1080p) with HDR & 3D Noise Reduction+ (3DNR+)

Security

IR Webcam / Fingerprint Reader / Firmware Trusted Platform Module(fTPM) 2.0 /

Webcam Shutter /  Kensington Lock

Battery

4-Cell, Li-Polymer, 99.9Whr

Power Adapter

240W adapter

Dimension

355.8 (W) x 259.7 (D) x 19.95 (H) mm

Weight

1.99 Kg

 

* Product specification, functions and appearance may vary by models and differ from country to country. All specifications are subject to change without notice.

For high-res images, please visit: https://msi.gm/SC6DED9F 

MSI Twitch:         twitch.tv/msigaming
MSI GAMING:     https://www.msi.com/
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MSI Instagram:    https://www.instagram.com/msigaming/
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MSI Twitter:          https://twitter.com/msitweets

Subscribe to MSI RSS Feeds via https://www.msi.com/rss for real-time news and more product info.

About MSI GAMING

As a world leading gaming brand, MSI is the most trusted name in gaming and eSports. We stand by our principles of breakthroughs in design, the pursuit of excellence, and technological innovation. Integrating gamers’ most coveted extreme performance, realistic visuals, authentic sound, precise control and smooth streaming functions into its gaming rigs, MSI frees gamers from tedious trial and error and pushes gaming performance beyond limits. The determination to surpass past achievements has made MSI a ‘True Gaming’ brand with gaming spirit throughout the industry! For more product information, please go to https://www.msi.com/

All rights of the technical, pictures, text and other content published in this press release are reserved. Contents are subject to changes without prior notice.

 

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Global Ultrasound Institute (GUSI) Unveils POCUS Essentials Plus Simulation: A Game-Changing Advancement in Point-of-Care Ultrasound Training

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Partnership with e-Sono (3B Scientific) Delivers Unmatched Learning Experience with Over 1,000 Case-Based Simulations and Comprehensive Educational Resources

SAN FRANCISCO, Sept. 20, 2024 /PRNewswire/ — Global Ultrasound Institute (GUSI), the leading provider of point-of-care ultrasound (POCUS) education and training, is thrilled to announce the launch of its latest innovation, POCUS Essentials Plus Simulation. This groundbreaking product is the result of a strategic partnership with e-Sono, a division of 3B Scientific, and promises to revolutionize ultrasound training by combining GUSI’s premier learning resources with e-Sono’s extensive simulation library.

GUSI introduces Simulation-enhanced online POCUS courses

POCUS Essentials Plus Simulation offers an unparalleled educational experience by integrating GUSI’s complete learning library, which includes POCUS Essentials Courses across acute and primary care, pediatrics, obstetrics, and musculoskeletal ultrasound. Learners can now access detailed training on over 30 anatomical regions through hundreds of lectures delivered by leading POCUS experts.

“POCUS Essentials Plus Simulation is a significant leap forward in ultrasound education,” said Dr. Mena Ramos, co-CEO of GUSI. “Our collaboration with e-Sono allows us to offer a truly immersive learning experience that combines high-quality content with cutting-edge simulation technology. We are excited to provide healthcare professionals with the tools they need to excel in real-world clinical settings.”

The product also features advanced case-based clinical integration developed by POCUS clinical experts, along with robust anatomical coverage, including cross-sectional imaging. The inclusion of e-Sono’s comprehensive Sim Library, featuring more than 1,000 case-based ultrasound simulations, allows learners to practice scanning techniques and visualize pathology in a dynamic, interactive environment.

“The integration of digital simulation brings clinical anatomy and ultrasound images to life by allowing clinicians to see and correlate them in real time,” says Dr. Nicholas LeFevre, a fellowship-trained, active POCUS educator and Associate Professor of Family and Community Medicine at the University of Missouri.

“POCUS is an essential extension of our clinical evaluation. To master it, we must immerse ourselves in simulation-based education that reflects real patient care.”

Sahar Ahmad. M.D., Associate Professor of Medicine and Director of Medical Intensive Care Unit at Stony Brook University Hospital; Director, Ultrasound & Critical Care Education; Chair, Ultrasound Education Task Force, Renaissance School of Medicine at Stony Brook University

In addition to its educational resources, POCUS Essentials Plus Simulation includes all the features of GUSI’s ScanHub learning platform, such as Sage AI for on-demand expert answers, the ScanFolio device-independent scan archive and feedback system, a performance dashboard, and QBanks with thousands of questions and pathologic videos. The program is eligible for over 50 hours of Continuing Medical Education (CME) credits, further enhancing its value to healthcare professionals.

Fourth year med student at Touro University California Medical School Jori Enfield adds, “As a medical student, the POCUS Essentials Plus Simulation has been a great addition to my POCUS training. The interactive design has helped reinforce key concepts and boosted my confidence in identifying and interpreting anatomical structures through real-time ultrasound practice. The ability to practice independently, without needing an ultrasound model or instructor, provided both convenience and an effective way to build my skills. This program has greatly enhanced my ability to integrate POCUS into clinical rotations.”

Dr. Kevin Bergman, GUSI co-CEO added, “POCUS Essentials Plus Simulation sets a new standard for ultrasound training. The combination of extensive lectures, dynamic and interactive simulations, and expert clinical integration prepares learners for real-life applications in a way that traditional methods simply cannot match.”

For more information about the POCUS Essentials plus Simulation or any of GUSI services, please visit https://globalultrasoundinstitute.com/

About Global Ultrasound Institute:

Global Ultrasound Institute stands at the forefront of point-of-care ultrasound, providing wraparound education, training, AI, and administrative software tools to healthcare providers and health systems globally to lower barriers to POCUS adoption and implementation. GUSI has trained over 14,000 healthcare practitioners in over 60 countries. GUSI is working to create a better world in which every healthcare practitioner is empowered to offer a rapid, reliable, accurate ultrasound-enabled diagnosis directly at the point-of-care, for any patient, anywhere.

About e-Sono (3B Scientific):

e-Sono, a division of 3B Scientific, specializes in advanced simulation technologies for medical education. With a focus on providing high-quality, interactive learning experiences, e-Sono supports the development of essential clinical skills through its extensive library of case-based ultrasound simulations and educational tools.

Contact:

Dr. Kevin Bergman, Co-Founder, co-CEO, Global Ultrasound Institute
Dr. Mena Ramos, Co-Founder, co-CEO, Global Ultrasound Institute

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Technical Support Outsourcing Market to Grow by USD 17.3 Billion (2024-2028) as Demand for Cost-Efficient Solutions Rises, AI Drives Market Transformation- Technavio

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NEW YORK, Sept. 20, 2024 /PRNewswire/ — Report with the AI impact on market trends- The global technical support outsourcing market size is estimated to grow by USD 17.3 billion from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of over 7.99%  during the forecast period. Increasing need for cost-effective solutions to improve efficiency is driving market growth, with a trend towards emergence of chatbots. However, outsourcing can compromise quality of technical support  poses a challenge. Key market players include Aress Software and Education Technologies P Ltd., Computer Generated Solutions Inc., CSS Corp., Essentiel Outsourcing S.L., Flatworld Solutions Pvt. Ltd., Genpact Ltd., Global response Corp., HCL Technologies Ltd., IBN Technologies Ltd., Infosys Ltd., International Business Machines Corp., Invensis Technologies Pvt. Ltd., ISPL Support Services, Qcom Outsourcing Ltd., StarTek Inc., Suma Soft Pvt. Ltd., Tata Consultancy Services Ltd., Telegenisys Inc., Wipro Ltd., and Worldwide Call Centers Inc..

Key insights into market evolution with AI-powered analysis. Explore trends, segmentation, and growth drivers- View the snapshot of this report

Technical Support Outsourcing Market Scope

Report Coverage

Details

Base year

2023

Historic period

2018 – 2022

Forecast period

2024-2028

Growth momentum & CAGR

Accelerate at a CAGR of 7.99%

Market growth 2024-2028

USD 17.3 billion

Market structure

Fragmented

YoY growth 2022-2023 (%)

7.32

Regional analysis

APAC, South America, Europe, North America, and Middle East and Africa

Performing market contribution

APAC at 58%

Key countries

China, Brazil, India, Germany, and Argentina

Key companies profiled

Aress Software and Education Technologies P Ltd., Computer Generated Solutions Inc., CSS Corp., Essentiel Outsourcing S.L., Flatworld Solutions Pvt. Ltd., Genpact Ltd., Global response Corp., HCL Technologies Ltd., IBN Technologies Ltd., Infosys Ltd., International Business Machines Corp., Invensis Technologies Pvt. Ltd., ISPL Support Services, Qcom Outsourcing Ltd., StarTek Inc., Suma Soft Pvt. Ltd., Tata Consultancy Services Ltd., Telegenisys Inc., Wipro Ltd., and Worldwide Call Centers Inc.

Market Driver

The technical support outsourcing market is experiencing growth due to the rising adoption of chatbots in various industries. These AI-powered tools offer a quick and efficient way for businesses to communicate with their customers, providing instant responses and reducing the need for on-site repair personnel. Machine Learning as a Service (MLaaS) is a key technology driving this trend, enabling chatbots to understand customer situations and generate appropriate responses in real time. Additionally, MLaaS can predict demand for services, providing enterprises with valuable insights and improving customer experience. Sectors such as retail, BFSI, and healthcare, which generate large amounts of data, are particularly benefiting from this integration. As a result, the global technical support outsourcing market is expected to expand significantly during the forecast period. 

The Technical Support Outsourcing market is thriving, with trends like chat boxes and virtual help desks revolutionizing customer interactions. Independent software vendors and SMEs are outsourcing technical support to cut operating expenses and access qualified personnel. The help desk system is becoming more sophisticated, with a tiered staffing structure including Tier 1 staff for basic queries. In the retail, BFSI, hospitality, and eCommerce industries, customer databases are driving the need for efficient technical support. Emerging technologies like quantum computing, electronic billing, and digital payment systems require specialized expertise. Call volume management is crucial, with CRM systems helping to streamline processes. Personnel training and system upgrades are ongoing priorities. In-house resources may not always have the technical skills needed for complex issues, making outsourcing an attractive option. The market is dynamic, with trends like user-friendly services and office space requirements shaping the landscape. Broken servers and other IT issues can cause significant downtime, making quick First Call Resolution essential. Overall, Technical Support Outsourcing is an essential strategy for businesses looking to stay competitive in today’s digital world. 

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Market Challenges

Technical support outsourcing allows enterprises to delegate their customer service needs to third-party companies. However, this arrangement comes with challenges. Quality issues may arise due to the lack of direct control over the services provided. Consumers’ expectations may not always be met, leading to dissatisfaction. Moreover, hidden costs and inefficiencies can increase the overall expense. These factors impact the quality of services delivered to end-users, posing a significant challenge for service providers in the technical support outsourcing market. Despite these hurdles, the market is expected to grow due to factors such as cost savings and access to specialized expertise. However, addressing the aforementioned challenges is crucial for ensuring customer satisfaction and market success.Technical support outsourcing has become a popular solution for various industries including retail, BFSI, hospitality, eCommerce, and more. Outsourcing technical support allows businesses to focus on their core competencies while experts handle IT issues. However, challenges persist. In industries like retail and BFSI, managing customer databases and ensuring data security are crucial. Emerging technologies like quantum computing, electronic billing, and digital payment systems require technical expertise. User-friendly services, office space, and system upgrades also demand attention. Training, broken servers, and outsourcing maintenance are common challenges. Global SMEs and independent software vendors seek cost-effective ways to provide quality technical support. Policies, strategies, and initiatives are essential for addressing data breaches and financial harm. Internal IT teams face employee capability limitations, accessibility issues, and business plan alignment. Consumer technical support requires digital technology proficiency, social media savvy, and online platform expertise. Smart computing devices, cost-effective ways, and global digital transformation call for automation and technical expertise.

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Segment Overview 

This technical support outsourcing market report extensively covers market segmentation by

Type 1.1 Help desk1.2 Call centerBusiness Segment2.1 Large enterprises2.2 SMEsGeography 3.1 APAC3.2 South America3.3 Europe3.4 North America3.5 Middle East and Africa

1.1 Help desk-  The Technical Support Outsourcing Market continues to grow, with businesses increasingly turning to external providers for cost savings and expertise. Outsourcing allows companies to focus on their core competencies while receiving reliable and efficient technical support services. Service providers offer 24/7 support, multilingual capabilities, and advanced technology solutions. This partnership results in improved customer satisfaction and operational efficiency for businesses.

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Research Analysis

Technical support outsourcing refers to the practice of companies contracting third-party providers to manage and resolve their customers’ technology-related issues. In various industries like retail, BFSI, hospitality, eCommerce, and more, outsourcing technical support has become a cost-effective way to improve customer experience and focus on core business functions. With the rise of digital technology, emerging technologies such as quantum computing, electronic billing, and digital payment systems are increasingly being adopted. This creates a need for user-friendly services and efficient technical support. Outsourcing technical support allows companies to access skilled professionals and keep up with system upgrades and training. Broken servers, internet service, smart computing devices, and software projects require constant attention. Social media and online platforms add another layer of complexity. Technical support outsourcing providers offer maintenance and helpdesk services, ensuring that businesses can provide uninterrupted services to their customers. The global digital transformation trend drives the demand for outsourcing technical support. Companies can save on office space and costs while ensuring that their customers’ queries are addressed promptly and efficiently. Consumer technical support is a crucial aspect of any business, and outsourcing allows companies to provide round-the-clock support, enabling them to stay competitive in the digital age.

Market Research Overview

Technical support outsourcing refers to the practice of hiring third-party providers to manage and deliver customer technical assistance services. This approach is increasingly popular among various industries, including retail, BFSI, hospitality, eCommerce, and more, due to the benefits it offers in managing customer databases and handling emerging technologies such as quantum computing, electronic billing, digital payment systems, and user-friendly services. Outsourcing technical support can help businesses save on office space and system upgrades, while also providing access to trained personnel and quality control measures. However, it’s essential to consider policies, strategies, and initiatives to ensure technical expertise, automation, and First Call Resolution (FCR) rates. Independent software vendors and global SMEs can leverage outsourcing technical support to improve technology awareness and employee capability, while also addressing issues like broken servers, data breaches, and financial harm caused by internal IT teams. With the rise of digital technology, social media, online platforms, internet services, and smart computing devices, cost-effective ways to provide technical support are becoming increasingly important. Outsourcing maintenance, app development, and software projects can help businesses stay competitive in the global digital transformation landscape. Moreover, technical support outsourcing can help businesses manage call volume, implement help desk systems, and provide virtual help desks to offer 24/7 support. A tiered staffing structure with Tier 1 staff handling basic queries and CRM systems ensuring customer interactions can lead to improved technical skills, policies, and strategies.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

TypeHelp DeskCall CenterBusiness SegmentLarge EnterprisesSMEsGeographyAPACSouth AmericaEuropeNorth AmericaMiddle East And Africa

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/

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EV Charging Adapter Market to Grow by USD19.29 Billion (2024-2028) as Tax Incentives and AI-Driven Innovations, Boost EV Sales and Charging Infrastructure Development – Technavio

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NEW YORK, Sept. 20, 2024 /PRNewswire/ — Report with the AI impact on market trends – The global EV charging adapter market size is estimated to grow by USD 19.29 billion from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of over 42.77% during the forecast period. Increasing EV sales through tax incentives pushing demand for well-built EV charger infrastructure is driving market growth, with a trend towards focus on reducing charging time. However, increasing cost pressure adversely affecting sales of ac level 2 and dc fast chargers poses a challenge – Key market players include ABB Ltd., Aptiv Plc, ChargePoint Holdings Inc., CHONGQING SENKU MACHINERY IMP AND EXP Co. Ltd., Delta Electronics Inc., Eaton Corp. Plc, EDF Energy Holdings Ltd, Enel Spa, EV Safe Charge Inc., FLO Services USA Inc., Kempower Oy, Lectron EV, Leviton Manufacturing Co. Inc., Phihong USA Corp., Robert Bosch GmbH, Schneider Electric SE, Shanghai Mida EV Power Co. Ltd., Shanghai Zencar Industry Co Ltd, Siemens AG, and Webasto SE.

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Ev Charging Adapter Market Scope

Report Coverage

Details

Base year

2023

Historic period

2018 – 2022

Forecast period

2024-2028

Growth momentum & CAGR

Accelerate at a CAGR of 42.77%

Market growth 2024-2028

USD 19292.2 million

Market structure

Fragmented

YoY growth 2022-2023 (%)

31.08

Regional analysis

APAC, Europe, North America, South America, and Middle East and Africa

Performing market contribution

APAC at 50%

Key countries

China, US, Norway, Japan, and Germany

Key companies profiled

ABB Ltd., Aptiv Plc, ChargePoint Holdings Inc., CHONGQING SENKU MACHINERY IMP AND EXP Co. Ltd., Delta Electronics Inc., Eaton Corp. Plc, EDF Energy Holdings Ltd, Enel Spa, EV Safe Charge Inc., FLO Services USA Inc., Kempower Oy, Lectron EV, Leviton Manufacturing Co. Inc., Phihong USA Corp., Robert Bosch GmbH, Schneider Electric SE, Shanghai Mida EV Power Co. Ltd., Shanghai Zencar Industry Co Ltd, Siemens AG, and Webasto SE

 

Market Driver

The Ev Charging Adapter Market is experiencing significant growth due to technological innovations in battery technology and charging infrastructure. Manufacturers are focusing on reducing charging time and cost, leading to advancements such as portable solar-powered charging stations and ultra-fast charging stations. For instance, Envision Solar’s EV ARC is a solar-powered parking structure that charges a 21.6-kilowatt-hour battery, while the China State Grid’s ultra-fast charging station in Beijing can charge buses to 100% in 10 minutes using Microvast’s ultra-fast charging battery and 31 chargers. GE’s multi-coil system enables efficient interoperability and charging while driving, and DC fast charging offers a range of 40 miles in 10 minutes. The use of solar energy for charging EVs is an emerging trend, which is expected to be encouraged by private and government bodies due to its low cost, driving the market’s growth during the forecast period. 

The EV charging adapter market is experiencing rapid growth in the automobile sector due to the increasing popularity of electric vehicles (EVs). By 2027, the market is forecasted to expand significantly. EV charging adapters enable compatibility between charging stations and various EV models with different charging connector types such as CHAdeMO and CCS. Improvements in charging infrastructure networks, installation in public areas, workplaces, residential complexes, and highways, are driving the market. Innovation, efficiency, versatility, safety features, and user-friendly designs are key factors contributing to the popularity of EV charging adapters. Diverse charging standards, including those for battery-electric vehicles and plug-in hybrid vehicles like the Chevrolet Volt and Nissan Leaf, necessitate the use of EV charging adapters. Environmental concerns, government norms, raw material prices, and compatibility with various charging port types are influencing market trends. Brands like ConnectDER, with offerings like meter sockets and home EV chargers, are providing rebates and tax credits to boost consumer adoption. 

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 Market Challenges

The global EV charging adapter market is experiencing significant growth due to the increasing adoption of electric vehicles (EVs) and the development of charging infrastructure. Governments worldwide prioritize vehicle safety, leading to the integration of advanced safety systems like antilock braking systems, airbags, tire pressure monitoring systems, and advanced driver assistance systems in both premium and entry-level vehicles. In particular, the US and China have shown high adoption rates for advanced driver assistance systems. However, the added cost of these safety features and EV charging adapters is a concern for Original Equipment Manufacturers (OEMs). Price-sensitive buyers are unwilling to bear the extra cost, putting pressure on OEMs to absorb the expenses. This situation may negatively impact the growth of the EV charging adapter market during the forecast period. Moreover, the increasing number of EVs equipped with AC Level 2 chargers and the expansion of charging infrastructure in public places necessitate further investment from OEMs. To meet these demands, they must comply with standards such as the European New Car Assessment Programme (Euro NCAP) and other regional regulations. Despite the challenges, the long-term outlook for the EV charging adapter market remains positive due to the growing demand for electric vehicles and the need for reliable charging solutions.The Ev Charging Adapter Market is experiencing significant growth due to the increasing popularity of battery-electric and plug-in hybrid vehicles. However, challenges persist in improving charging infrastructure networks, particularly in public areas, workplaces, and residential complexes along highways. Innovation, efficiency, and versatility are key focus areas for manufacturers to meet diverse charging standards and user needs. Safety features and user-friendly designs are essential for gaining brand value and customer trust. Environmental concerns and government norms are driving the transition to zero emission vehicles, leading to the availability of rebates, tax credits, and incentives. Raw material prices and diverse charging standards pose challenges, but companies like ChargePoint, Sunrun, and ConnectDER are addressing these issues with Level 2 home chargers, WiFi capabilities, and various plug types (NEMA 14-50, NEMA 6-50). Brand value, convenience, and charging speed are crucial factors for consumers considering the Chevrolet Volt and Nissan Leaf. As the market evolves, the focus on efficiency, versatility, and safety features will continue to be essential for market success.

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Segment Overview 

This ev charging adapter market report extensively covers market segmentation by

Type 1.1 AC1.2 DCApplication 2.1 Public2.2 PrivateGeography 3.1 APAC3.2 Europe3.3 North America3.4 South America3.5 Middle East and Africa

1.1 AC- The Ev Charging Adapter Market is experiencing significant growth due to the increasing adoption of electric vehicles. These adapters enable charging at home or on the go, providing convenience for consumers. Manufacturers are focusing on developing efficient and cost-effective solutions to meet the rising demand. Key players in the market include Aptiv, Bosch, and Schneider Electric, among others. Collaborations and partnerships are common strategies to expand market reach and enhance product offerings. The market is expected to continue growing, driven by government initiatives and consumer preferences for sustainable transportation.

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Research Analysis

The Ev Charging Adapter Market is poised for significant growth in the Rapidly Automobile Sector, driven by the increasing popularity of electric vehicles (EVs). Charging adapters enable EVs to connect to various charging stations, with compatibility for different charging connector types such as CHAdeMO and CCS. The market forecast period projects continued expansion, fueled by the improvement of charging infrastructure networks. Individual charging stations, public areas, workplaces, residential complexes, highways, and other locations are installing charging ports to cater to the diverse charging standards of EVs. Safety features and user-friendly designs are key considerations for charging adapters, ensuring a seamless charging experience for users during the transition to electric vehicles. The diverse charging standards and the need for compatibility have led to the development of various connector types. CHAdeMO and CCS are currently the most common, but other standards may emerge. The convenience offered by EV charging adapters is a significant factor in the growth of the market, as they enable EV owners to charge their vehicles at a wider range of charging stations.

Market Research Overview

The Ev Charging Adapter Market is poised for significant growth in the Rapidly Automobile Sector, driven by the increasing popularity of electric vehicles (EVs). Charging adapters enable EVs to charge at various charging stations using different connector types such as CHAdeMO and CCS. The market is forecast to expand during the period due to the improvement of charging infrastructure networks, installation in public areas, workplaces, residential complexes, highways, and the transition to zero emission vehicles. The versatility, efficiency, safety features, and user-friendly designs of EV charging adapters are key factors driving their popularity. However, diverse charging standards and compatibility concerns may pose challenges. Environmental concerns, government norms, raw material prices, and the availability of rebates, tax credits, and incentives also influence market dynamics. Brands like ChargePoint, Sunrun, and ConnectDER offer Level 2 home chargers, meter sockets, and public charging ports. The market is expected to benefit from the increasing popularity of battery-electric vehicles and plug-in hybrid vehicles, including models like the Chevrolet Volt and Nissan Leaf.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

TypeACDCApplicationPublicPrivateGeographyAPACEuropeNorth AmericaSouth AmericaMiddle East And Africa

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/

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SOURCE Technavio

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