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Cisco and Splunk Announce Integrated Full-Stack Observability Experience for the Enterprise

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Cisco and Splunk Enable Unparalleled Visibility and Real-Time Insights to Standardize Observability in One Solution

News Summary: 

The new Unified Observability Experience offers customers a cohesive experience across Cisco and Splunk observability solutions, while establishing the foundation for future integrations.Integration and new innovations empower customers with best in class support for both traditional and modern application architectures and visibility across their entire digital footprint.Through Cisco and Splunk observability solutions, customers can build an observability practice that meets their IT environment needs, on-premises, hybrid and multi cloud.

LAS VEGAS, June 5, 2024 /PRNewswire/ — CISCO LIVE — Cisco (NASDAQ: CSCO) today unveiled the first of its innovative integrations with Splunk, a Cisco company, as the organizations combine their market-leading observability technologies to accelerate full-stack observability for the entire enterprise, helping customers deliver more performant and secure digital experiences. Through the full-stack observability journey, organizations can unlock unified visibility across any environment (on-premises, hybrid and multi cloud) and any stack while harnessing powerful real-time analytics for faster, more accurate detection, investigation and response.

Building on the recent landmark acquisition, Cisco and Spunk announced new integrations including a unified observability experience for joint customers, and the introduction of Splunk Log Observer Connect for Cisco AppDynamics and Cisco AppDynamics integration with Splunk IT Service Intelligence (ITSI). Now with Cisco’s unparalleled visibility into the network and any environment, coupled with Splunk’s industry-defining log analytics and cloud native observability capabilities, customers can instrument their entire business and reduce blind spots.

New full-stack observability innovations were also announced, including a new AI Assistant for AppDynamics which delivers meaningful guidance and insights, and empowers users to make informed decisions faster and more accurately than ever before, as well as expanded AppDynamics Software-as-a-Service (SaaS) hosting on Microsoft Azure. In addition, new Advanced AI in Splunk IT Service Intelligence (ITSI) was unveiled, which leverages advanced AI and machine learning capabilities to provide IT teams more precise alerting and a more accurate view into IT health.

Through Cisco and Splunk’s new integrations and innovations, customers gain unified visibility across their entire digital footprint, including both owned and unowned networks. The observability experience helps meet customers’ unique IT environment needs by providing support for on-premises, hybrid and multi cloud environments. 

“By bringing together Splunk and Cisco observability solutions, customers now have unified visibility across their entire digital footprint so they can detect, investigate and resolve problems faster to create a reliable, resilient experience for their users,” said Tom Casey, SVP and GM, Products & Technology, Splunk. “Having full control over their data helps them make more targeted, effective and smarter investments in their digital systems and services, allowing them to better leverage their entire digital footprint to attract more business and grow the company.”

Key announcements include:

A Foundation for a Unified Observability Journey 

New unified experiences across Cisco and Splunk observability products enable better efficiency and accuracy in troubleshooting hybrid environments that span traditional and modern applications, as well as owned and unowned networks. The new single sign-on (SSO) credentials help simplify and streamline shared workflows between Cisco AppDynamics and Splunk, enabling customers to better access the right data. The introduction of context-aware deep linking enables Cisco AppDynamics customers to seamlessly transition to relevant logs in the Splunk Platform as part of their troubleshooting workflow, leading to heightened productivity and faster Mean Time to Resolution (MTTR) across solutions.

Support for any environment

Cisco and Splunk are delivering a standardized approach for customers to help ensure reliability across their digital estate, whether traditional applications or modern cloud-native environments. Combining Cisco AppDynamics for Application Performance Monitoring (APM) for three-tier and hybrid applications with the Splunk Observability Cloud for microservices environments, underpinned by Splunk Platform and event correlation capabilities from Splunk ITSI, customers unlock visibility across any environment and any stack. This integration includes: 

Splunk Log Observer Connect for Cisco AppDynamics: Combines the power of Splunk Platform with Cisco AppDynamics APM to drive faster, in-context troubleshooting across on-prem and hybrid environments. This integration enables both SaaS and on-premises customers to seamlessly analyze relevant logs when troubleshooting application performance issues, for increased accuracy, efficiency and faster MTTR.

Cisco AppDynamics integration with Splunk Enterprise / Splunk Cloud and Splunk ITSI: Reduce alert noise, improve troubleshooting and gain exec-level visibility via integration across Cisco AppDynamics, Splunk Enterprise / Splunk Cloud and Splunk ITSI. Correlate application metrics and events from AppDynamics with other data about systems and services in Splunk Enterprise and Splunk Cloud. Group related alerts to eliminate alert storms and leverage business service monitoring to understand how IT issues impact business KPIs. With updates to the technical add-on (TA) and content pack with support for AppDynamics, Splunk customers will have access to application performance and business transaction metrics and alerts from Cisco AppDynamics to have more actionable alerts, additional application context and end-to-end visibility of IT health.

Cisco AppDynamics on Microsoft Azure: Expansion of cloud-hosted observability offerings now brings Cisco AppDynamics APM services to SaaS-hosted Microsoft Azure, fostering the support of multi-cloud strategies across new regions. The new offering enables organizations to streamline workflows, minimize cloud vendor lock-in and observe what’s most important — while maintaining compliance with industry-specific regulatory requirements.

Meaningful AI-driven insights for more informed decisions

Cisco AI Assistant for Cisco AppDynamics: Integrated into the AppDynamics Help Center, the new AI Assistant uses generative AI technology with selectable personalities that tailor responses to diverse levels of knowledge or skill sets. Users are empowered with meaningful guidance and insights to make informed, intelligent decisions faster and more accurately than ever before.

Advanced AI in Splunk IT Service Intelligence (ITSI): Leverages advanced AI and machine learning capabilities to help teams quickly and easily configure and implement dynamic, adaptive thresholds, manage and optimize configurations, and proactively surface insights into the health of ITSI knowledge objects, such as KPIs, services and entities. The Configuration Assistant in Splunk ITSI provides a centralized console that helps IT administrators maintain accurate alerting by providing insights into outdated threshold models and optimizing those with a guided remediation, helping to reduce false positive alerts.

“Now, with Cisco and Splunk, you get the strength of Cisco AppDynamics and Splunk Observability, powered by Generative AI, offering customers a comprehensive opportunity to achieve Observability for the whole enterprise,” said Stephen Elliot, Group Vice President & Analyst, IDC.

“We are proud to have Cisco as our digital partner in our comprehensive observability framework. This collaboration continues to propel our efforts to improve customer satisfaction and foster long-term loyalty,” said Dan Field, Director, Platform and Network Engineering, United Airlines.

Availability

Single Sign-on and Log Observer Connect for Cisco AppDynamics, part of the preview of the Unified Observability Experience, will be generally available in Q3CY24.The updated Splunk TA for AppDynamics and Splunk ITSI App for Content Packs (with support for Cisco AppDynamics) will be generally available on June 14, CY24.Cisco AI Assistant for Cisco AppDynamics will be generally available Q3CY24.Cisco AppDynamics will be SaaS hosted on Microsoft Azure in Q3CY24.The Configuration Assistant, which is a part of Advanced AI for Splunk ITSI, is generally available.

Additional Resources

Join our Webinar on “Better Together: Introducing New Splunk Integrations and AI Innovations for Cisco AppDynamics“Executive Blog: Bringing the Cisco AppDynamics + Splunk Better Together story to Cisco Live

About Cisco  
Cisco (NASDAQ: CSCO) is the worldwide technology leader that securely connects everything to make anything possible. Our purpose is to power an inclusive future for all by helping our customers reimagine their applications, power hybrid work, secure their enterprise, transform their infrastructure, and meet their sustainability goals.

Discover more on The Newsroom and follow us on X at @Cisco.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco’s trademarks can be found at www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

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SOURCE Cisco Systems, Inc.

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Who’s Working Remotely? Virtual Vocations Survey Highlights Evolving Jobseeker Demographics

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This survey underscores the diverse backgrounds and experiences of remote jobseekers, highlighting the growing demand for flexible work arrangements across various demographics.

TUCSON, Ariz., Dec. 27, 2024 /PRNewswire-PRWeb/ — With over 500 participants from the U.S. (69%) and international locations (31%), Virtual Vocations‘ 2024 demographics survey offers valuable insights into the evolving landscape of remote work. By comparing responses across these groups, the survey highlights shared experiences and unique challenges faced by jobseekers worldwide.

“Whether based in the U.S. or abroad, jobseekers are embracing remote roles to align their careers with their personal goals, and we’re proud to be a part of their journey.” –Laura Spawn, CEO and co-founder of Virtual Vocations

Although Virtual Vocations is a U.S.-based company, it supports international jobseekers through its fully remote job board and career resources, addressing the global demand for remote work opportunities. The company frequently receives inquiries from international members seeking to access fully remote roles, punctuating the worldwide appeal of flexible work arrangements.

“The 2024 demographics survey results reinforce what we’ve known for years—professionals around the world are seeking flexibility, balance, and opportunities to work from home,” said Virtual Vocations CEO Laura Spawn. “Whether based in the U.S. or abroad, jobseekers are embracing remote roles to align their careers with their personal goals, and we’re proud to be a part of their journey.”

Fully Remote Jobs Remain Most Desired

A significant 43% of U.S.-based jobseekers and 42% of international respondents named fully remote, no-travel jobs as their top preference. These roles, which allow employees to work entirely from home, offer flexibility, aligning with both personal and professional goals. Although occasional in-person requirements may arise, fully remote roles are favored over hybrid, partially remote, and “work from anywhere” options. These positions provide businesses with access to a broader talent pool and enable employees to prioritize workplace values and culture.

Top Industries for Remote Jobseekers

The survey also highlights four key industries attracting remote jobseekers worldwide. Information Technology (IT) stands out as the leading industry for remote roles, with significantly more job postings than any other field. Healthcare follows closely, benefiting from the growth of telehealth and remote medical roles. Customer service offers engaging opportunities for professionals interested in client interaction, while education presents a wide array of roles in online teaching, tutoring, and instructional design, fueled by the expansion of virtual learning.

Jobseekers’ Common Frustrations

Both U.S. and international jobseekers shared frustrations, particularly with online job scams. Jobseekers expressed dissatisfaction with the prevalence of scams, especially when searching for work-at-home positions. Despite relying on online job boards, only a quarter (23% of U.S. respondents and 24% of international respondents) use dedicated remote job boards, like Virtual Vocations, where job postings are thoroughly vetted to ensure they are free of scams. Additionally, many jobseekers expressed frustration with excessive job requirements and employers failing to provide feedback or “ghosting” applicants during the hiring process, with one-third of respondents from both groups reporting these issues.

Income Insecurity: A Global Concern

Income insecurity remains a pressing issue for both U.S. and international jobseekers, with many reporting their earnings as insufficient for comfortable living. Sixty-five percent of U.S. respondents and 77% of international respondents reported inadequate household incomes. Nearly half (48%) of U.S. jobseekers earn less than $60,000 annually, while 68% of international jobseekers earn under $30,000. To improve financial stability, many jobseekers have set income targets, with 30% of U.S. jobseekers aiming for $60,000–$89,999 and another 30% targeting at least $120,000. In contrast, international respondents generally require lower salaries, with 38% seeking $30,000–$59,999 and 32% aiming for $60,000–$89,999.

For a comprehensive analysis and additional insights, read the full demographics survey report here: https://www.virtualvocations.com/blog/annual-statistical-remote-work-reports/remote-work-demographics-survey-results-2024/

ABOUT VIRTUAL VOCATIONS
Founded in 2007 by CEO Laura Spawn and her brother, CTO Adam Stevenson, Virtual Vocations is a small company with a big mission: to connect jobseekers with legitimate remote job openings. To date, Virtual Vocations has helped more than four million jobseekers in their quests for flexible, remote work.

In addition to providing a database of current, hand-screened, and 100% remote job openings, Virtual Vocations offers jobseekers a number of tools to aid in their job searches, including exclusive career courses, downloadable jobseeker content, and career coaching and resume writing services. Virtual Vocations also releases several data-driven reports each year on current trends in remote work.

Virtual Vocations, Inc. is a private, family-owned, and 100% virtual company incorporated in Tucson, Arizona.

Media Contact

Kimberly Back, Virtual Vocations, Inc., 1 (800) 379-5092 x. 703, kim@virtualvocations.com, https://www.virtualvocations.com

View original content to download multimedia:https://www.prweb.com/releases/whos-working-remotely-virtual-vocations-survey-highlights-evolving-jobseeker-demographics-302339757.html

SOURCE Virtual Vocations, Inc.

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Judge Baker Children’s Center d/b/a The Baker Center for Children and Families Provides Notice of Data Security Incident

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BOSTON, Dec. 27, 2024 /PRNewswire/ — Judge Baker Children’s Center d/b/a The Baker Center for Children and Families (“The Baker Center”), a nationally recognized provider of services for children’s mental health, has learned of a data security incident that may have impacted certain personal and / or protected health information. On December 27, 2024, The Baker Center formally notified potentially affected individuals with available address information and provided resources to assist them.

On July 28, 2024, The Baker Center discovered unusual activity within its local digital storage environment. After taking immediate steps to ensure the environment was secure, The Baker Center enlisted independent cybersecurity experts to conduct an investigation to determine what happened and whether sensitive information may have been impacted. According to the investigation, an unauthorized actor gained access to The Baker Center’s systems between July 26 – 28, 2024 and may have downloaded certain files. Following a thorough review of the impacted files, on October 28, 2024, The Baker Center determined that certain individuals’ personal and/or protected health information was potentially impacted during the incident.

The information affected during this incident varies between individuals but may have involved the following: name, address, date of birth, Social Security number, driver’s license or other government identification number, financial account information, health insurance information, medical treatment or diagnosis information, and/or clinical information.

On December 27, 2024, The Baker Center mailed notification letters to potentially impacted individuals with verifiable address information. The letters include information about this incident and about steps that potentially impacted individuals can take to monitor and help protect their personal and protected health information. The Baker Center has established a toll-free call center to answer questions about the incident and to address related concerns. The call center can be reached at 844-920-8988, Monday through Friday from 9:00 AM to 9:00 PM Eastern time

The Baker Center takes the security and privacy of information in its possession very seriously and is taking steps to prevent a similar event from occurring in the future. The Baker Center deeply regrets any inconvenience or concern this incident may cause.

View original content:https://www.prnewswire.com/news-releases/judge-baker-childrens-center-dba-the-baker-center-for-children-and-families-provides-notice-of-data-security-incident-302339677.html

SOURCE The Baker Center for Children and Families

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outboundIQ Achieves Certified Implementation Partner (CIP) Status with Five9

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Delivering Optimized, Outbound-Focused Contact Center Solutions for Modern Businesses

LAUDERDALE LAKES, Fla., Dec. 27, 2024 /PRNewswire/ — outboundIQ www.outboundiq.com proudly announces its accreditation as a Five9 Certified Implementation Partner (CIP), a distinction that reflects its deep expertise in optimizing and streamlining outbound-focused contact center operations. With a team of seasoned Five9 veterans, expert programmers, and industry thought leaders, outboundIQ is uniquely equipped to help businesses of all sizes unlock the full potential of Five9’s Virtual Contact Center platform.

Optimized Solutions for Complex Contact Center Needs
outboundIQ specializes in providing expedited, outbound-focused contact center implementations, integrating advanced features such as inbound and outbound Voice, SMS, Chat, Email, Salesforce Integration, and other third-party app integrations. Clients can also leverage ongoing optimization engagements and monthly retainers for strategic consulting designed to support long-term, outreach-focused success.

“Who better to handle your domain configuration than the experts that understand the outbound contact center world. To be an outbound expert, you must know 3 things; how to configure the domain front end, how the architecture interprets that design, and how carriers respond to your dialing behavior as a result of the build. outboundIQ has the advantage of deeply understanding all 3 things. Our experts are seasoned professionals that will guide toward the best build for your business. You tell us about your business, your needs and your processes, and we will build you a domain fit for purpose. outboundIQ offers best in class Domain Optimization, Implementation and Consulting for customers of all sizes and complexity. Due to our methodology and proprietary automations, we are able to bring our customers’ projects to life within accelerated timeframes.”

Jessica Clay, VP Support and Services

“We launched our business in June and were fortunate to connect with the incredible team at outboundIQ early on. Navigating the world of outbound calling and building efficient prospecting systems isn’t easy, but the entire team at outboundIQ brought our vision to life seamlessly. They implemented our ideas quickly and executed them flawlessly. Since partnering with them, our contact rates have significantly improved, our conversions have increased, and our overall business is thriving. We’re deeply grateful for this collaboration and look forward to continuing our work together on future endeavors!”

– Tim, Lit Financial

“I genuinely don’t know enough ways to thank the entire outboundIQ team. I inherited a domain riddled with mistakes, tangled beyond belief, and I had essentially planned to scrap the whole thing and start over. That’s when this team, led by Jessica Clay’s brilliance, took over to understand exactly what I wanted to create and completely revitalized my domain. We are all beyond thankful as they continue to consult for us to this day and I see no reason to stop. Thank you, Jessica, Jason, Rudy, Bruno, Sandy and everyone who gets the pleasure of working with these domain geniuses!”

– Michael, Lifetime Home Remodeling

A Holistic Approach to Outbound Excellence
Creating a competitive, consumer-focused outreach program requires more than just advanced technology. As outboundIQ explains, a thriving contact center functions like a high-performing racing team:

The Car: Five9 Virtual Contact Center provides a cutting-edge technology foundation.The Driver: Strong Dialer Administrators who skillfully manage operations.The Pit Crew: IT/Support teams ensuring seamless functionality.The Spotters: Data Analytics and Reporting experts optimizing performance.The Fuel: High-quality data driving better outcomes.

outboundIQ’s professional services team brings these critical elements together, ensuring clients achieve best-in-class outbound operations that prioritize consumer experience while maintaining a competitive edge.

A Call to Collaboration
With its new CIP certification, outboundIQ invites businesses to explore select partnership opportunities and projects to reimagine their contact center operations. Whether through expedited implementations or ongoing strategic consulting, outboundIQ is committed to driving measurable results for its clients.

About outboundIQ
outboundIQ delivers optimized, outbound-focused contact center implementations, combining years of Five9 expertise with cutting-edge strategies to help businesses achieve exceptional outreach outcomes. As a Five9 Certified Implementation Partner, outboundIQ provides tailored solutions to meet the unique needs of modern organizations.

About Five9
Five9 is a digital enterprise’s leading cloud contact center and software provider. The Five9 Intelligent CX Platform is reliable, secure, compliant, and scalable, designed to create exceptional personalized customer experiences.
www.five9.com

Media contact: 
Sandy Tafur
Phone: 404-660-5314
mail: sandy@outboundiq.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/outboundiq-achieves-certified-implementation-partner-cip-status-with-five9-302339797.html

SOURCE outboundIQ

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