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Tencent Ranks #1 across Asia Pacific by Revenue in the 2023 Gartner® Market Share Report for “Communications Platform as a Service”

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HONG KONG, May 31, 2024 /PRNewswire/ — Tencent Cloud, the cloud business of global technology company Tencent, today announced its leading position in the Communications Platform as a Service (CPaaS) Market across the Asia-Pacific region and China. According to the Gartner research titled Market Share: All Software Markets, Worldwide, 2023, Tencent recorded an impressive total revenue of US$559 million, showcasing the highest growth rate globally at an impressive 21.8%.

In recent years, with the rapid development of information and communication technology, CPaaS has gradually become a key component of enterprise IT strategies. CPaaS offers remarkable flexibility and robust connectivity, enabling businesses from various industries to adopt cloud communication solutions for scenarios that require reaching end-users, such as contact centers and marketing. This adoption of CPaaS not only enables companies to innovate their operations, but also expedites their journey towards digital transformation.

Acceleration of enterprise digitalization through Tencent Cloud’s global leading technology and comprehensive CPaaS product portfolio

Tencent Cloud has been deeply involved in the CPaaS field for many years and has leveraged its long-standing expertise in instant messaging as well as audio & video technologies. As a result, it has built the most comprehensive CPaaS capability portfolio in the industry, encompassing core products such as Chat, Tencent Real-Time Communication (TRTC), Tencent Cloud Contact Center (TCCC), and more.

By harnessing industry-exclusive “Multi-Channel Quic” technology, global acceleration network, and public network quality evaluation center, Tencent Cloud’s Chat offers excellent communication quality even in challenging network conditions where packet loss rates reach 70%. Furthermore, Chat provides valuable features such as Chatbot and Agent Dashboard, empowering enterprises to swiftly implement chatbot conversations, FAQs, and seamless transfers to live customer service agents. Currently, Chat has successfully served over 200,000 enterprises, handling a staggering daily peak message volume exceeding 550 billion messages. Its international platform has garnered millions of users worldwide.

Tencent Cloud’s TRTC offers two major scenario-based solutions: multi-party audio & video calls and low-latency interactive live streaming. In real-world testing, TRTC demonstrates an over 80% packet loss resistance and can tolerate network jitter of over 1000ms. This means that users can maintain high-quality audio & video communication even in weak network conditions. Additionally, TRTC is available to developers through Tencent Cloud’s services, enabling them to quickly build low-cost, low-latency, and high-quality audio & video interactive solutions. As of today, TRTC has served over 5,000 customers across various industries, supporting up to 3 billion minutes of upstream duration daily.

Tencent Cloud’s TCCC serves as a customer contact platform that enables enterprises to quickly set up a unified system for phone calls, online communication, and audio & video calls. With advanced technology, TCCC significantly improves the efficiency and accuracy of intelligent customer service, which results in a reduction of over 90% in operational manpower costs for businesses.

Endeavored to expand global presence and empower enterprise innovation and growth in international business

It is worth mentioning that in response to the internationalization needs of both domestic and foreign enterprises, Tencent Cloud is continuously enhancing its global service capabilities to assist businesses in exploring new growth opportunities.

For example, Tencent Cloud has been continuously strengthening its Chat’s capabilities in overseas network transmission, offering exceptional global acceleration services. Serving more than 100 million monthly active users worldwide, Tencent Cloud’s Chat not only meets the compliance requirements of enterprises expanding internationally but also aligns closely with the usage habits of overseas users. Additionally, TRTC has established independent sites overseas, providing various products such as Call, Conference, and RTC Engine for different scenarios, enabling enterprises to quickly enter the market. Furthermore, TCCC has significantly enhanced its global access capabilities, connecting to high-quality number resources in over 120 countries and regions globally. It offers an integrated communication platform that combines voice calls, online messaging, and audio & video communication, covering customer service, sales expansion, and office collaboration scenarios.

Currently, Tencent Cloud has served numerous industries in the fields of gaming, live streaming, cross-border e-commerce, finance, and more, both for companies expanding overseas and local enterprises in overseas markets. These include Nexon, a gaming giant in the Asia-Pacific region, leading live streaming platform MIXCHANNEL in Japan, streaming service provider BeLive in Singapore, as well as Boomplay, a music streaming platform in Africa. Tencent Cloud has provided comprehensive, user-friendly, and stable audio & video communication solutions, supporting the international business expansion of these enterprises.

As an example, the music streaming platform Boomplay has rapidly established interactive live streaming capabilities in Africa with the help of Tencent Cloud’s customized Chat solution. This has made it a widely popular application in Africa. On one hand, Chat possesses a comprehensive network scheduling capability, addressing the transmission challenges of lag and latency for Boomplay overseas through node coverage and optimal scheduling strategies. On the other hand, the client-side weak network self-assessment model developed by Chat has effectively resolved message loss issues for Boomplay in weak network conditions overseas.

Today, digitalization has become a necessary path for enterprises to enhance their competitiveness, and internationalization has become an increasingly important strategic approach for businesses to expand their markets and achieve sustainable, high-quality development. In this process, the demand for CPaaS from enterprises will continue to grow. As a global leading vendor in the fied of CPaaS, Tencent Cloud will continue to innovate in technology, refine products and solutions, and support businesses from various industries in achieving digital transformation, empowering enterprises across different sectors to step onto the global stage.

Gartner, Market Share: All Software Markets, Worldwide, 2023, 22 April 2024

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

About Tencent Cloud

Tencent Cloud, one of the world’s leading cloud companies, is committed to creating innovative solutions to resolve real-world issues and enabling digital transformation for smart industries. Through our extensive global infrastructure, Tencent Cloud provides businesses across the globe with stable and secure industry-leading cloud products and services, leveraging technological advancements such as cloud computing, Big Data analytics, AI, IoT, and network security. It is our constant mission to meet the needs of industries across the board, including the fields of gaming, media and entertainment, finance, healthcare, property, retail, travel, and transportation.

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Ricoh and LG Announce Global Partnership to Enhance Workplace Experience Solutions

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Expanding communication services capability in the global B2B market

TOKYO, Sept. 20, 2024 /PRNewswire/ — Ricoh Company, Ltd. today announced that it has concluded a memorandum of understanding (MOU) with LG Electronics (LG), a trusted partner offering innovative products and customized solutions for diverse industries worldwide, to collaborate on digital solutions for workplaces. Pairing Ricoh’s communication services and LG’s display products, this partnership will deliver B2B customers in the global market an elevated user experience and exceptional customer value. Through this partnership, Ricoh will further enhance its capability in the Workplace Experience domain, one of its growth areas, and it aims to be the top global audiovisual (AV) integrator.

Partnering with LG, Ricoh will strive to enhance its communication services in the Workplace Experience domain. Integration of high-quality devices such as signages and displays into Ricoh solutions will enrich Ricoh’s product and service portfolio and achieve a stable global supply. In addition, the two companies will jointly drive associated sales and marketing efforts and explore new business opportunities as the partnership unfolds.

Takahiro Irisa, Senior Corporate Officer and President of Ricoh Digital Services and Paik Ki-Mun, Senior Vice President and Head of the Information Display Business Unit of LG Business Solutions Company, present the signed memorandum of understanding.

As its mid-term vision, Ricoh aims to provide consistent global services as a workplace services provider in the changing workplace. In the Workplace Experience domain, Ricoh provides solutions enabling seamless collaboration in offices and other workplaces where hybrid work has become commonplace, enhancing people’s creativity. Ricoh empowers customers to focus on value adding, creative tasks and achieve organizational growth through its integrated solution propositions of hardware, software, and managed services that comfortably utilize them.

“The pairing of Ricoh’s office solutions with LG’s advanced display products will deliver impressive value to customers and further establish LG as one of the most trusted providers of integrated solutions in the B2B market,” said Paik Ki-Mun, Senior Vice President and Head of the Information Display Business Unit of LG Business Solutions Company. “LG will continue to pursue strategic partnerships with innovative global companies to create customized solutions for today’s business environment.”  

Takahiro Irisa, Senior Corporate Officer and President of Ricoh Digital Services Business Unit, Ricoh Company, Ltd. said “We firmly believe that this global strategic partnership with LG will accelerate Ricoh’s Workplace Experience business. Through the synergy between LG’s advanced display products and Ricoh’s communication services, we will continue to offer optimal workplace to our customers as a workplace services provider. Ricoh will continue to execute strategic partnerships to empower our customers to achieve fulfilment through work.”

 

 

| About Ricoh |

Ricoh is a leading provider of integrated digital services and print and imaging solutions designed to support the digital transformation of workplaces, workspaces and optimise business performance.

Headquartered in Tokyo, Ricoh’s global operation reaches customers in approximately 200 countries and regions, supported by cultivated knowledge, technologies, and organisational capabilities nurtured over its 85-year history. In the financial year ended March 2024, Ricoh Group had worldwide sales of 2,348 billion yen (approx. 15.5 billion USD).

It is Ricoh’s mission and vision to empower individuals to find ‘Fulfillment through Work’ by understanding and transforming how people work so we can unleash their potential and creativity to realise a sustainable future.

For further information, please visit www.ricoh.com

 

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© 2024 RICOH ASIA PACIFIC PTE LTD. All rights reserved. All referenced product names are the trademarks of their respective companies.

 

 

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SOURCE Ricoh Asia Pacific Pte Ltd

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Wright, Moore, DeHart, Dupuis & Hutchinson Provides Notice of Data Security Incident

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LAFAYETTE, La., Sept. 19, 2024 /PRNewswire/ — Wright, Moore, DeHart, Dupuis & Hutchinson (“WMDDH”) has become aware of a data security incident that may have involved individuals’ personal information. WMDDH is providing notification to the potentially involved individuals about this incident, providing steps they can take to help protect their personal information, and offering the opportunity to enroll in complimentary credit monitoring and identity protection services.

What Happened. On or around July 11, 2023, WMDDH became aware of unusual network activity and immediately took steps to secure our systems. We launched an investigation with the assistance of leading cybersecurity experts to determine what happened and whether sensitive or personal information may have been affected during the incident. As a result of the investigation, we identified that certain WMDDH data may have been acquired without authorization. WMDDH then engaged an independent team to conduct a comprehensive review of all potentially affected data, and on May 8, 2024, that review determined that personal information may have been affected. WMDDH then worked diligently to identify contact information to effectuate notification and prepare the services being offered to affected individuals, as provided in more detail below. This process was completed on July 18, 2024.

What Information Was Involved. The information involved may have included individuals’ names, Social Security numbers, driver’s license numbers, financial account numbers, passport numbers, and/or medical/treatment information.

What We Are Doing. As soon as WMDDH learned of the incident, we took the measures described above and implemented additional security features to reduce the risk of a similar incident occurring in the future. We are also providing information about steps individuals can take to help protect their personal information.

Additionally, we are offering impacted individuals the opportunity to enroll in credit monitoring and identity protection services through Equifax®.

What You Can Do. Please review this notice carefully, along with the guidance included with this notice about additional steps that can be taken to protect your information.

WMDDH takes the security of information in its possession very seriously and has taken steps to prevent a similar event from occurring in the future. We deeply regret any concern or inconvenience this may cause.

Additional information is also available via WMDDH’s website.

View original content:https://www.prnewswire.com/news-releases/wright-moore-dehart-dupuis–hutchinson-provides-notice-of-data-security-incident-302253769.html

SOURCE Wright, Moore, DeHart, Dupuis & Hutchinson

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AIE Graduates create visual effects for Academy-nominated film

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NAWI, a feature film whose visual effects were created by graduates from the Academy of Interactive Entertainment (AIE), has been officially nominated by Kenya for entry into the 97th Academy Awards in the category of Best International Feature Film. NAWI is a heartfelt story about a young girl’s journey towards empowerment and aims to shed light on a pressing issue that affects countless young women in the Turkana region of Kenya.

CANBERRA, Australia, Sept. 19, 2024 /PRNewswire-PRWeb/ — NAWI, a feature film whose visual effects were created by graduates from the Academy of Interactive Entertainment (AIE), has been officially nominated by Kenya for entry into the 97th Academy Awards in the category of Best International Feature Film. NAWI is a heartfelt story about a young girl’s journey towards empowerment and aims to shed light on a pressing issue that affects countless young women in the Turkana region of Kenya.

“The film has a very important social message to tell so it was rewarding in many ways to be able to contribute to this project. NAWI was a fantastic opportunity for our graduates to put their skills to the test on a full-length feature film,” said Tom Pugh.

AIE graduates and teachers were given the opportunity to work on the film’s visual effects through AIE’s ongoing partnership with Learning Lions, who produced the film with Film Crew & Baobab Pictures. AIE is proud to support Learning Lions non-profit mission to enable young adults in marginalised rural communities of East Africa to become digital creatives by providing game development training and technology.

The visual effects for NAWI were brought to life by AIE teachers and experienced industry professionals, Thomas Magill and Tom Pugh, who were tasked with supervising the visual effects and liaising with the film’s Directors, Apuu Mourine, Kevin Schmutzler, Tobias Schmutzler and Toby Schmutzler. They assembled a team of recent AIE graduates and worked out how to create the effects required to immerse audiences in Nawi’s world.

“Graduates were able to take the skills they had learnt in class and apply them to cinema-quality footage. There was even a bit of nervous excitement working with professional expectations and deadlines,” said Tom Pugh.

Thomas Magill explained that most of the work involved compositing such as fixing blemishes, removing unwanted folds in clothing, changing pages in a book and removing background actors that were in the wrong place.

“We had a river shot where there was only a sandbank, and we had to create an entire island! There were several shots filmed in a dry riverbed which required us to create floodwater. We had to draw upon various disciplines: not just digital compositing but also visual effects creation and fluid simulations,” said Thomas Magill.

Both teachers enthused that the directors were a pleasure to work with and the collaboration was smooth.

“The film has a very important social message to tell so it was rewarding in many ways to be able to contribute to this project. NAWI was a fantastic opportunity for our graduates to put their skills to the test on a full-length feature film,” said Tom Pugh.

Learning Lions and AIE look forward to seeing NAWI progress through two rounds of voting by members of the Academy of Motion Picture Arts and Sciences to narrow the list of submitted films down to five nominees for the Best International Feature Film.

About Academy of Interactive Entertainment (AIE)

AIE offers practical, career-focused courses delivered by industry-experienced teachers in 3D animation, game development, visual effects and film. Since 2019 AIE has sponsored scholarships to their Certificate and Diploma programs to Learning Lions student. AIE provided laptops and is supporting with opportunities at various gaming companies around the world for paid part-time and full-time work.

https://aie.edu.au/

About Learning Lions

Learning Lions is fighting poverty with digital opportunity. Established in 2015, Learning Lions equips local youth with essential IT and media skills, and empowering them to become entrepreneurs and self-sustaining individuals. By leveraging digital services, these aspiring entrepreneurs not only support themselves but also provide opportunities for others through employment and mentorship.

https://www.learninglions.org/

Media Contact

Neil Boyd, Academy of Interactive Entertainment, 61 434273190, neilb@aie.edu.au, https://aie.edu.au/

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SOURCE Academy of Interactive Entertainment

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