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nShift: Delivery management holds the keys to customer conversions and retention

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nShift releases four strategies to increase conversions and revenue in online and multi-channel retail

LONDON, March 5, 2024 /PRNewswire/ — Continued ecommerce growth is likely to lead to lower customer loyalty and increased cart-abandonment rates.  Brands need to double down on the customer experience to maintain market share, claims nShift, the global leader in parcel delivery management software.

 

While the ecommerce market continues to grow at pace, companies may be struggling to seize their share of the ever-expanding opportunity.1  According to some studies, ecommerce cart abandonment rates have exceeded 70%, with consumers more willing than ever to shop around for a better deal and experience.  This accords with further research that indicates customer loyalty to brands plummeted by 14% over the course of 2023.2

To help online and multi-channel retailers boost their profits, nShift has released a list of four strategies to increase conversions and grow revenue:

Reduce abandoned baskets through delivery choice at checkout –some 55% of shoppers admit to abandoning their basket because they are not satisfied with the delivery options.3  While some shoppers seek free delivery, others will be prepared to pay extra for a speedy shipment or lower-emissions delivery.  Through checkout process optimization, including offering a range of delivery options, retailers can improve cart conversions by 20%Encourage post-purchase upsells – messages about the status of the delivery are far more likely to be opened than other communications from the retailer.  Incorporating marketing messages into these updates is a fantastic way to turn the post-purchase experience into a marketing opportunityBuild loyalty in the last mile – some 58% of shoppers will buy again from a retailer following a positive delivery experience.4  In a world where customer loyalty is declining, it’s vital to give shoppers a reason to come back for more.  The delivery experience is an increasingly crucial part of the overall shopping experienceRetain revenue from returns – consumers expect to be able to quickly send back anything they are not happy with.  But returns are expensive and risk becoming the “silent killer of profits” in online retailer.  By making it easier to offer exchanges, rather than refunds, retailers can retain revenue from the original purchase

Mattias Gredenhag, CTO at nShift said, “Increasing revenue in online retail is not just about products, price, and promotions.  Online and multi-channel retailers must deliver a top-rate customer experience.  Now more than ever, how products are shipped to shoppers really matters.

“Our range of solutions enables retailers to create an end-to-end delivery experience from checkout to returns.  With our library of over 1000 carrier connections, retailers can easily offer a range of delivery options and display them seamlessly at checkout.  We make it possible to easily compare performance between carrier companies, helping warehouses make decisions to drive up standards.  With nShift, retailers can send relevant, branded communications to customers at each stage of the delivery process.  They can offer digital returns that help convert 30% of returns into exchanges.”

www.nShift.com

 

About nShift

nShift is the global leading provider of cloud delivery management solutions enabling frictionless shipment and return of almost one billion shipments across 190 countries annually. nShift’s software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 500 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium, and Romania.

https://baymard.com/lists/cart-abandonment-rate

2 https://emarsys.com/press-release/loyalty-landslide-us-consumers-demand-more-as-brand-loyalty-declines/

3 https://startups.co.uk/news/shoppers-admit-to-abandoning-shopping-carts/

4 https://nshift.com/press/https/nshift.com/nshift-study-finds-cash-conscious-uk-shoppers-prefer-free-delivery-over-speedy-shipments

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Broadcast Management Group Builds the First Broadcast Cloud Network Operations Center

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Broadcast Management Group’s record business growth is prompting new efforts to enhance production workflows. The company has built the first Cloud Network Operations Center in Washington, D.C., to support its managed services and live production clients

WASHINGTON, May 20, 2025 /PRNewswire-PRWeb/ — Broadcast Management Group Builds the First Cloud Network Operations Center

“As our company enters its 20th year of business, I am incredibly excited to develop the first cloud Network Operations Center. This creation continues our commitment to provide the highest quality production services,” said Todd Mason, Chief Executive Officer of Broadcast Management Group.

Broadcast Management Group’s (BMG) record business growth is prompting new efforts to enhance production workflows. The company has built the first Cloud Network Operations Center in Washington, D.C., to support its managed services and live production clients.

In March 2021, BMG designed and built the first Cloud Broadcast Center and a fleet of REMI mobile units. As the company continues to perfect its model and lead in centralized technology and decentralized production teams, it has experienced rapid adoption to its business model by the market. “Many broadcast equipment manufacturers are moving to a SaaS business model, making owning and operating production facilities far more complicated for most users of production services. Leveraging a Cloud Network Operations Center where you can scale with demand makes more sense for a growing number of clients,” said Dave Weiler, SVP of Consulting and Packaging.

In August 2024, BMG began renovating a new building in Washington, D.C. The facility includes administrative offices, an insert studio, technical facilities space, event production equipment storage, systems integration build space, and mobile unit parking. We have started installing technology for its data center, master control, media asset management, transmissions, insert studio, post-production, video shading, and video and audio control rooms. It expects this phase to be completed by the end of July. The facility supports 1080P HDR and 5.1 surround audio; however, as demand warrants, its infrastructure has been designed to transition to a complete 4K facility. This facility is connected to BMG Spoke facilities in New York City and Las Vegas, enabling local talent booking for audio mixing, replay, playback, directing, producing, graphics, and prompting. In addition, the NOC is connected to client facilities around the country. The company began live broadcasting from the NOC in April 2025.

“We are happy to announce that we have made several major technical decisions,” said Sean Wybourn, Chief Technology Officer, Broadcast Management Group. “Evertz EQX router will be the heart of our system. It is a 1100X1100 frame, and we can populate cards for SDI, 2110, and 4 K. Our Multiviewer will be integrated into the Evertz Router with the initial capability of 32 different multiviews. We also chose fully loaded Grass Valley K-Frame switchers to run two primary control rooms, each equipped with Kayenne panels, as well as Grass Valley LDX 135 Native IP cameras, which offer high sensitivity for flexible, high-quality production in any environment. These new units will join our existing Grass Valley camera fleet, helping us further leverage our remote workflow from mobile trucks to the NOC. One additional control room will have the Ross Acuity 4 ME switcher, and a 4th control room switcher is TBD. Wybourn continued, “For master control and media asset management, we have chosen the Grass Valley AMPP (Agile Media Processing Platform), a virtualized, open media production platform that enables seamless, scalable, and high-performance workflows across live production, content management, automation, and distribution. We are big believers in what Grass Valley has accomplished in its development of AMPP, which aligns well with our business model. We have chosen Zero Density for Virtual set production. BMG will offer our clients any transmission path they need, from uplink/downlink to LiveU, TVU, Haivision, NDI, LTN, Harmonic, Zixi, and SRT. For the connection between our mobile units and our Network Operations Center, we have decided on LiveU LU 810 and 4,000’s configured for 1080P HDR and super low latency.

“As our company enters its 20th year of business, I am incredibly excited to develop the first cloud Network Operations Center. This creation continues our commitment to provide the highest quality production services,” said Todd Mason, Chief Executive Officer of Broadcast Management Group. “Our cloud infrastructure enables our clients to lower their capital expenditures, scale up and down as business demands, accelerate speed to market, lower carbon footprint, tap into the best creative and technical talent regardless of location, and lower production costs while enhancing quality.” Ideal clients to leverage our technical and staffing infrastructure include broadcast networks, OTT Networks, fast channels, Fortune 500 companies, and government agencies.

“In our next phase, we will build two large broadcast studios with green rooms, make-up rooms, and newsrooms for producing teams,” said Steven Cotliar, Vice President of Global Partnerships. “These studio facilities will be the largest independent broadcast studios in the Mid-Atlantic area, ideally designed for daily and weekly live and live-to-tape broadcasts.”

Broadcast Management Group is a full-service global broadcast media company that provides a wide range of managed services to networks, film studios, agencies, and corporations. The company also produces large-scale news, sports, music, entertainment, and event live production services. BMG operates a proprietary cloud Network Operations Center (BMG Cloud Control™) leveraged by its managed services clients and live event productions. BMG offers broadcast and event technology, including mobile units, staging, lighting, and sound equipment from its East Coast and West Coast hubs. The company has offices in Los Angeles, Chicago, Las Vegas, New York City, and Washington, D.C. In 2024, BMG produced 1,900 shows and 2,500 hours of live programming, including professional and NCAA sports, concerts, news, entertainment, and corporate events.

Media Contact
Suzanne Kennedy, Broadcast Management Group, 1 (202)-345-6724, skennedy@broadcastmgmt.com, www.broadcastmgmt.com

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SOURCE Broadcast Management Group

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Expanding Dyslexia Training When Teachers Need It Most

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ATLANTA, May 20, 2025 /PRNewswire/ — The Rollins Center for Language & Literacy is partnering with the University of California and California State University’s leading literacy researchers, led by Dr. Maryanne Wolf and Dr. Laura Rhinehart, to provide expanded coursework for educators focused on serving children with dyslexia. The Rollins Center will be making this content available through their free online professional development platform, Cox Campus

Cox Campus, launched in 2014, serves more than 367,000 members in all 50 states and 130 countries internationally, providing evidence-based professional learning for educators across the sciences of healthy brain development, language acquisition and literacy. To date, more than 1.2M courses have been completed at no cost to teachers – a fair market value of $180M into the field of education.

For teachers across the United States, release of this coursework aligns with a recent focus on the science of reading and literacy instruction. In recent years, states have advanced legislation aimed at improving reading proficiency in kindergarten through third grade by requiring high-quality instructional materials, tiered reading interventions, and comprehensive teacher training in structured literacy. These efforts reflect a broader recognition of a troubling national reality; only about one-third of students nationwide are reading proficiently by the end of third grade-a clear call for urgent, systemic change.

In 2019, Georgia took a major step toward improving literacy outcomes by passing Senate Bill 48 (SB 48), which laid the groundwork for statewide dyslexia legislation. Now fully in effect as of the 2024–2025 school year, the law requires all public schools to screen all kindergarten students for dyslexia, as well as first through third graders who show indicators of dyslexia.

This legislation and its full implementation this year highlight Georgia’s commitment to early identification and intervention. But identifying students with dyslexia is only the beginning. With dyslexia awareness now required of every public school, it is essential that educators are equipped with the knowledge and tools to effectively teach and support students with these learning differences.

The dyslexia coursework that will be offered for teachers on Cox Campus was co-authored by Dr. Wolf, an internationally renowned cognitive neuroscientist, educator, and leading expert in the science of reading and dyslexia. Dr. Wolf collaborated with Dr. Rhinehart, a distinguished educator and expert in literacy and language development. Together, they worked in partnership with leading researchers from the University of California and California State University systems, spanning the fields of general, special, and bilingual education. The resulting courses are designed specifically to address dyslexia within the broader context of supporting diverse learners through effective, inclusive instruction.

The universities have chosen to release these courses on coxcampus.org for two reasons — it is available at no cost to districts or educators, and it is the only free platform accredited by the International Dyslexia Association. Committed to bridging the gap between research and practice, and devoted to literacy and justice for all, Drs. Wolf and Rhinehart believe that the reach of Cox Campus (more than 360,000 members in all fifty states and more than 130 countries) provides an unmatched opportunity to change the trajectory of reading instruction, and by extension, the lives of countless children who would not otherwise have the opportunity to decide their own futures.

The Georgia Department of Education has just finalized the list of approved dyslexia screeners and selected one that will be made free to Georgia Public Schools. Paired with the current structured literacy coursework on Cox Campus, this expanded focus on dyslexia will position Georgia teachers — and teachers everywhere — to build and deepen necessary knowledge to change literacy outcomes for all children.

Learn more and access free dyslexia training at coxcampus.org. Join a growing community of educators committed to changing literacy outcomes for every child.

View original content to download multimedia:https://www.prnewswire.com/news-releases/expanding-dyslexia-training-when-teachers-need-it-most-302460920.html

SOURCE The Rollins Center for Language & Literacy

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Finch AI Enters the AWS IC Marketplace

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HERNDON, Va., May 20, 2025 /PRNewswire/ — Finch AI, developer of superpowered tools for analysts, today announced its entry into the Amazon Web Services (AWS) Intelligence Community Marketplace (ICMP), joining a select group of technology vendors with experience supporting unique and important national security needs.

“We look forward to bringing our products and capabilities to the AWS IC Marketplace because we know it’s a first-stop for the community to discover, explore, buy and deploy software solutions to meet their critical needs,” Finch AI Chief Operating Officer Todd Lasseigne said. “For years, we have supported analysts with tools that accelerate their workflows, and we’re so pleased to be able to bring those tools to even more members of the community tasked with quickly and accurately analyzing huge volumes of unstructured text.”

Finch AI currently offers three innovative, AI-driven products. They include Finch for Text, which is an entity intelligence solution that leverages our proprietary approach to semantic understanding and a retrieval augmented generation pipeline to provide a non-negotiable base layer for getting data ready for use in AI applications; Finch Analyst, which is an AI-powered discovery and exploration surface where users can interact with their data and the inherent relationships within it from a single pane of glass; and Finch Insight Reports, which are AI-enabled entity intelligence reports that can be generated in seconds and shared instantly and easily with key stakeholders.

“We are looking forward to what’s ahead and to being an active member of the AWS IC Marketplace,” Lasseigne continued. “Like the marketplace itself, we share a commitment to supporting analysts, making their work more efficient and their finished products the best they can be. Our tools do exactly that.”

To learn more about Finch Analyst, please visit www.finchai.com

Contact: hello@finchai.com        

View original content to download multimedia:https://www.prnewswire.com/news-releases/finch-ai-enters-the-aws-ic-marketplace-302460929.html

SOURCE Finch AI

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