Technology

URC Automation Launches AI-Powered Virtual Assistant To Drive Growth

Published

11 months ago

February 16, 2024

Building on proprietary AI platform, URC launches next phase of dealer support.

HARRISON, N.Y., Feb. 16, 2024 /PRNewswire-PRWeb/ — URC, a leader in global smart residential and commercial automation, announces the launch of its new Virtual Assistant available to the URC Certified Dealer Community. Available through URC’s award-winning Dealer Portal, the URC Virtual Assistant is powered by AI (Artificial Intelligence). This tool complements URC’s award-winning Technical Support team and permits 24/7 information surrounding URC’s Total Control® and Complete Control® product lines including the Accelerator and CCP operating systems.

“Integrating advanced technology, like AI, is a strategic imperative which URC has been developing including launching a Virtual Smart Home experience in 2022 leveraging ultra-realistic, Virtual Reality,” stated Ron Pence, URC’s Marketing Lead.

At CEDIA 2022, URC announced efforts to integrate AI into its products and services. “As artificial intelligence (AI) continues to evolve and grow in applications, we are carefully considering how this trend and computer learning can help URC deliver elevated, affordable smart living experiences. As we plan for the future, our focus continues to be squarely on aiding our dealers in growing and evolving their businesses in the changing marketplace,” stated Chang K. Park, Founder and CEO of URC.

To continue to elevate service to its dealer community, URC researched channels and tools to drive efficiency and effectiveness.

In a recent study, URC dealers identified its Dealer Portal as the most valuable resource to speed installations (81% of respondents ranked #1). In fact, URC’s Dealer Portal receives millions of visits each year.Additionally, URC dealers recognized innovative products (73% of respondents ranked #1) among the top reasons for loyalty along with technical support and training.Considering these insights, URC created a propriety, AI-generated Virtual Assistant as a step to deliver valuable dealer solutions.

URC’s Virtual Assistant provides dealers with answers to a vast range of technical questions by quickly sourcing information from URC’s extensive technical library, proprietary user guides, partner manuals, videos and product documents. This AI technology continues to learn and update with the latest answers based on these areas of information. Should users need additional assistance, the URC Virtual Assistant will provide a link to start a technical support ticket.

This new feature expands industry-leading products and technical support tools to URC’s domestic and international dealer and distributor communities…around the clock and around the globe.

A soft launch or beta version was launched on Wednesday, December 20th. This phase began the process of answering questions based on existing sources, like manual and guides. Early reviews were positive with URC’s award-winning technical support team helping to guide the tool and identify areas in need for further development. Early response was positive with hundreds of interactions aiding in the development of content.

Based on today’s launch announcement, URC is releasing this tool more broadly to existing and future dealers. And the timing couldn’t be better. A recent round of AI enhancement was just completed which updated the available information to make answers more robust and accurate. While the Virtual Assistant will continuously evolve and improve, the current solution is a game-changer for URC dealers in need of 24/7 answers to technical questions. Again, this tool is part of a broader plan to enhance customer experience, or CX, designed to aid dealers in business development and efficiencies.

“Integrating advanced technology, like AI, is a strategic imperative which URC has been developing over the past few years including launching a Virtual Smart Home experience in 2022 (https://www.urc-automation.com/urc-launches-virtual-smart-home-experience/) leveraging ultra-realistic, Virtual Reality,” stated Ron Pence, URC’s Marketing Lead. He continued, “Creating tools and support for our dealer community is the first phase of a broader plan to leverage advanced intelligence to accelerate innovation across the business model accelerating marketplace growth and acquisition.”

For more information or to become a certified URC dealer, learn more at www.urc-automation.com.

ABOUT URC

Headquartered in Harrison NY USA, URC is a global leader in smart home automation and control solutions. URC technology is respected for unsurpassed performance and reliability with over 100 million remote controls sold in the past 10 years alone. URC control systems include Total Control and Complete Control. Innovative URC user interfaces include tabletop controllers, in-wall touch screens, handheld remotes, keypads, and mobile apps – plus voice control integration with Amazon Alexa, Apple TV, and Comcast Xfinity. URC systems are custom designed, installed and maintained by a network of URC trained systems integration professionals. Its award-winning technical support and training URC the best choice for home automation. For more information visit www.urc-automation.com. Think beyond everyday with URC.

Corporate Contact

Ron Pence, Marketing Lead, rpence@urc-automation.com

Media Contact

Ron Pence, URC Automation, 1 9147054136, rpence@urc-automation.com, www.urc-automation.com

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SOURCE URC Automation

Technology

StorageUnits.com: 4 in 10 Americans Are Stockpiling Goods in Fear of Tariffs

Published

1 hour ago

January 15, 2025

Americans prepare for anticipated economic shifts under President-elect Donald Trump.

SEATTLE, Jan. 15, 2025 /PRNewswire-PRWeb/ — StorageUnits.com, a reliable and user-friendly platform for finding the best and most convenient storage facilities, recently published findings from a December 2024 survey examining Americans’ preparedness in response to anticipated economic shifts under President-elect Donald Trump. The survey of 1,750 U.S. residents highlights significant stockpiling activity and large purchases.

According to the survey, 28% of Americans are actively stockpiling goods, with another 17% planning to start soon. Household essentials (78%) and non-perishable foods (78%) rank as the most commonly stockpiled items, while 20% of respondents say they are stockpiling a year’s supply or more. Among active stockpilers, 15% have already spent over $1,000, and 7% are using rental storage units to manage their surplus goods.

Fear of tariffs is a key driver behind this behavior, with 9 in 10 respondents expressing concern about how Trump’s proposed tariffs will impact the cost of goods. The survey also reveals that 1 in 3 Americans have made or plan to make large purchases—such as electronics, appliances, and cars—before Trump takes office, citing his election as a significant influence on their decisions.

This survey, commissioned by StorageUnits.com and conducted online via Pollfish in December 2024, collected responses from 1,750 U.S. residents. To view the study write-up, please visit: https://www.storageunits.com/4-in-10-americans-are-stockpiling-goods-in-fear-of-tariffs/

StorageUnits.com is an emerging startup dedicated to helping consumers across the United States discover the best and most convenient storage options in their local communities. The website provides comprehensive resources and tools for traditional self-storage, full-service storage, and moving solutions. For more information, please visit http://www.storageunits.com.

Media Contact

Amanda Baker, StorageUnits.com, 000-0000, amanda@storageunits.com

View original content:https://www.prweb.com/releases/storageunitscom-4-in-10-americans-are-stockpiling-goods-in-fear-of-tariffs-302350222.html

SOURCE StorageUnits.com

Technology

InventHelp Inventors Develop New Solar Phone Charging Resort Table (LOS-249)

Published

1 hour ago

January 15, 2025

PITTSBURGH, Jan. 15, 2025 /PRNewswire/ — “We thought there should be a way to charge your phone or other mobile device while lounging at the pool,” said one of two inventors, from Newbury Park, Calif., “so we invented the SOLAR PHONE CHARGING RESORT TABLE. Our convenient and environmentally-friendly design eliminates the need to find a traditional outlet or power source for charging your phone.”

The patent-pending invention provides an improved poolside table for resorts, hotels, and cruise ships. In doing so, it allows users to charge their smartphones and other mobile devices. As a result, it increases convenience, and it could enhance the guest experience. The invention features a durable and waterproof design that is easy to use so it is ideal for hotels, resorts, cruise lines, etc.

The original design was submitted to the Los Angeles sales office of InventHelp. It is currently available for licensing or sale to manufacturers or marketers. For more information, write Dept. 23-LOS-249, InventHelp, 100 Beecham Drive, Suite 110, Pittsburgh, PA 15205-9801, or call (412) 288-1300 ext. 1368. Learn more about InventHelp’s Invention Submission Services at http://www.InventHelp.com.

View original content to download multimedia:https://www.prnewswire.com/news-releases/inventhelp-inventors-develop-new-solar-phone-charging-resort-table-los-249-302348150.html

SOURCE InventHelp

Technology

National Business Research Institute recognizes OHIO PETERBILT

Published

1 hour ago

January 15, 2025

OHIO PETERBILT earns a place in NBRI’s Circle of Excellence

PLANO, Texas, Jan. 15, 2025 /PRNewswire-PRWeb/ — The National Business Research Institute (NBRI) is pleased to welcome OHIO PETERBILT to the NBRI Circle of Excellence!

The NBRI Circle of Excellence Award recognizes organizations that demonstrate high levels of Customer Experience through rigorous, science-based customer research. Organizations must score at or above Stretch Performance at the 75th percentile of their industry or improve by five (5) or more percentiles over the previous year, which is no small feat.

OHIO PETERBILT is compared to or benchmarked against its industry, which is a subset of NBRI’s robust database of survey answers. OHIO PETERBILT is performing at the 71st percentile. NBRI commends the leadership of OHIO PETERBILT for their commitment to science-based Customer research and continuous improvement of its Customer Experience.

OHIO PETERBILT embraces the Best Practice of continually assessing and targeting the variables that drive Overall Satisfaction and Intent to Return. NBRI’s advanced statistical modelling of OHIO PETERBILT’s data, provides OHIO PETERBILT with the keen insight and actions necessary for the continuous improvement of Customer attitudes, behavior, and experience.

“Great business leaders understand how exceptional Customer experiences improve business performance. They take the time to listen to their Customers, identify and tackle important business issues, and create interactions that build customer loyalty,” says Steve Moylan, President at NBRI. “OHIO PETERBILT PETERBILT’s high achievement in earning this distinguished award is a direct result of OHIO PETERBILT PETERBILT’s dedication to measuring and improving its Customer Experience.”

About OHIO PETERBILT

OHIO PETERBILT, a division of Ohio Machinery Co., is a leading Peterbilt dealership with ten locations across the state. It serves the trucking industry with a commitment to quality service, sales, and support and provides a wide range of solutions for fleets and owner-operators, from conventional diesel trucks to the latest in electric vehicle technology.

About NBRI

NBRI conducts science-based Employee, Customer, and Market Research for businesses, and uses this data to help organizations leverage these human insights to make improvements to operations and strategy. With extensive experience across industries, NBRI’s research teams provide clients a combination of deep industry knowledge and expert advice. NBRI’s mission is to help its clients set new standards of Ohio Peterbilt in their industries. NBRI offers full-service business research and consulting ensuring NBRI clients focus on the most impactful issues to improve performance and unlock growth.

National Business Research Institute, Inc.

3300 Dallas Parkway; Suite 200

Plano, TX, 75093

972-612-5070

1-800-756-6168

www.nbrii.com

OHIO PETERBILT

900 Ken Mar Industrial Pkwy,

Broadview Heights, OH 44147

(440) 526-0520

ohiopeterbilt.com

Media Contact