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BofA Clients Had a Record 23.4 Billion Digital Interactions in 2023

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Real-time alerts offer proactive and personalized insights, helping clients know when to log in and manage their financial lives

CHARLOTTE, N.C., Feb. 12, 2024 /PRNewswire/ — As Bank of America continues to personalize digital banking, clients are more frequently connecting with their finances digitally. In 2023, Bank of America clients connected with their finances more than 23.4 billion times through a combination of digital logins and proactive alerts – an 11% increase year over year and all-time record.

Clients received more than 10.6 billion proactive digital alerts in 2023 – an increase of 12% year-over-year – giving them real-time insight into their financial lives. Bank of America now has 57 million verified digital users, among which more than 35 million have opted to receive these alerts. The most common alerts last year offered insights into account balances, deposit available balances, and virtual debit card usage.Over the course of 2023, clients also logged into their accounts 12.8 billion times to stay on top of their finances – including a record 3.3 billion logins in Q4, up 10% year-over-year. More clients are checking their finances more often, driving the number of active digital clients, those who have used digital in the last 90 days, to a record 46 million active users, up more than 2.2 million year over year.Today, 77% of Consumer and Small Business households actively use Bank of America’s digital platforms, as well as 84% of Wealth Management households, and 75% of business clients.

“Our clients unlocked convenience 23 billion times last year through digital interactions,” said Nikki Katz, Head of Digital at Bank of America.  “Individualized real-time alerts and proactive insights, along with our digital platform overall, help simplify the day-to-day management of finances. This allows our clients to more easily balance life and enjoy the moments that matter.”

In 2023, clients interacted 673 million times with Erica, the most advanced and first widely available virtual financial assistant. This was a 28% increase year-over-year, bringing the total interactions since launch to nearly 1.9 billion. Clients across Bank of America businesses increasingly leverage Erica:

Erica now has 18.5 million active users, a 12% increase year-over-year.Merrill client interactions with Erica exceeded 10 million in 2023.Private Bank clients interacted with Erica a record 700,000 times in 2023, up 35% from the previous year.CashPro Chat integrated Erica in 2023, with 43% of client inquiries now being answered in the app. CashPro clients also received 19.7 million alerts and insights in 2023.

How clients send and deposit money has also continued to shift toward digital:

A record 21.5 million clients now use Zelle®. These clients sent and received 1.24 billion payments worth $373 billion in 2023 – both record highs.Clients sent more than twice as many Zelle transactions as checks written in 4Q 2023.75% of checks to Wealth Management clients were deposited digitally.75% of Business clients were active across CashPro and BA360.

More information on how Bank of America clients are engaging with digital banking is available in the bank’s quarterly Trends in Digital fact sheet.

Bank of America continues to be recognized throughout the industry for its digital leadership, receiving over 120 accolades in 2023. Most recently, Bank of America was named:

Best Mobile Banking Apps by Forbes#1 Overall 4Q 2023 Online Banker Scorecard by Keynova#1 Overall 4Q 2023 Mobile Credit Card Scorecard by KeynovaMerrill Edge Self-Directed was ranked #1 in three categories in the StockBrokers.com 2024 Annual Broker ReviewOverall Client Experience (for the seventh year in a row)Client Dashboard (for the fourth year in a row)for Bank Brokerage (for the tenth year in a row)

Download the Bank of America app or visit bankofamerica.com.

Bank of America

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 69 million consumer and small business clients with approximately 3,800 retail financial centers, approximately 15,000 ATMs (automated teller machines) and award-winning digital banking with approximately 57 million verified digital users. Bank of America is a global leader in wealth management, corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to approximately 4 million small business households through a suite of innovative, easy-to-use online products and services. The company serves clients through operations across the United States, its territories and more than 35 countries. Bank of America Corporation stock is listed on the New York Stock Exchange (NYSE: BAC).

Zelle and the Zelle-related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

For more Bank of America news, including dividend announcements and other important information, register for news email alerts.

Reporters May Contact: 
Andy Aldridge, Bank of America
Phone: 1.980.387.0514
andrew.aldridge@bofa.com

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SOURCE Bank of America Corporation

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Dstny Appoints Yann Le Helloco as Chief Product & Technology Officer to Accelerate Hybrid Work Communications Innovation

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BRUSSELS, May 22, 2025 /PRNewswire/ — Dstny Group, the leading European provider of business communications solutions, announces the appointment of Yann Le Helloco as Chief Product & Technology Officer (CPTO), effective immediately. Yann brings over 25 years of experience in telecom, R&D, and product innovation to drive Dstny’s hybrid work communications strategy forward.

As CPTO, Yann will lead Dstny’s unified cross-functional teams across product management, engineering, architecture, delivery, and operations to accelerate innovation and ensure a scalable product roadmap. Based in France and reporting directly to CEO Daan De Wever, he will be instrumental in executing the company’s One Dstny strategy.

“Dstny is uniquely positioned to lead the next evolution of hybrid work communications,” said Yann Le Helloco. “I’m thrilled to join a company that combines deep technical expertise with a clear vision to simplify business communications. I look forward to delivering solutions that are innovative, scalable, and human-centric.”

Before joining Dstny, Yann oversaw strategic technology development as CTO at a global telecom leader. He holds a PhD in Electronics and Communications Systems from the University of Rennes, France.

Driving the Shift Toward Smarter Hybrid Work Communication
With Yann in the leadership team, Dstny further strengthens its ability to scale its hybrid work technology innovation, expand into new markets, and integrate acquisitions efficiently.

“Yann stood out to me not just for his technical expertise but because he truly cares about building technology that improves how people experience their workday,” said Daan De Wever, CEO of Dstny Group.

“He understands that in front of every software feature is someone trying to connect with colleagues or serve customers more effectively. This user-friendly focus is exactly what we need to fuel our next chapter of growth.”

While hybrid work has evolved into the new normal with all its benefits, many companies still face challenges with fragmented tools, inconsistent experiences, and under-leveraged automation. Our integrated platform addresses these issues by connecting employees and customers across devices, locations, and applications.”

 

About Dstny

Dstny makes hybrid work actually work by simplifying business communications across all boundaries — devices, locations, teams, and applications. Our solutions combine mobile-first architecture with patented technology to seamlessly integrate voice, video, and messaging into business-critical tools.
Through our AI-enabled platform and world-leading Microsoft Teams integration, we empower over 4 million users across 80+ markets to connect effortlessly with colleagues and customers, no matter where they work.
Headquartered in Brussels, Dstny has over 1,000 employees in 7 European countries.
Learn more at www.dstny.com.

Contact:
Email: christian.hed@dstny.com
Tel: +46707187603

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SOURCE Dstny

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BlueVoyant Recognized by Leading Independent Research Firm Among Notable Providers of Managed Detection and Response (MDR) in Europe

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BlueVoyant supports EMEA organisations’ cyber security programmes with Security Operations Centres (SOCs) in Europe, more than 120 cyber experts across multiple countries, and a UK-based Customer Experience Centre

LONDON, May 22, 2025 /PRNewswire/ — BlueVoyant, the leader in integrated cyber security, has been recognized among notable providers of Managed Detection and Response (MDR) services in Forrester’s latest report, The Managed Detection And Response Services In Europe Landscape, Q2 2025. The report is designed to help security and risk professionals understand the value they can expect from MDR providers in Europe, learn how providers differ, and investigate options based on organizational size and market focus.

BlueVoyant grew EMEA revenues by 70% in 2024. The company has been active in EMEA since its founding in 2017. As part of a multi-million-pound investment in the region since then, BlueVoyant opened a Security Operations Centre (SOC) in Cork, Ireland in March, and a SOC and Customer Experience Centre in Leeds, England in 2024. BlueVoyant employs more than 120 security experts across EMEA.

BlueVoyant believes its inclusion in the Forrester report validates the positive impact of the company’s continuing investment to help European organizations tackle intensifying cyber security and regulatory challenges.

With cyber security teams grappling with the enforcement of EMEA regulations, such as the European Union’s NIS2 and DORA, in addition to new cyber threat vectors, clients now require a holistic, next-generation managed security service to quickly find and mitigate the most critical threats across all attack surfaces.

Proven MDR Expertise for European Businesses 

BlueVoyant’s advanced MDR services defend European organizations of all sizes against cyber threats. As Microsoft’s 2024 Worldwide Security Partner of the Year, BlueVoyant has proven expertise in the Microsoft Security suite, including Sentinel and Defender, to maximize both the security and cost efficacy of those solutions as part of the company’s MDR service.

In its report, Forrester summarizes how organizations can realize value by partnering with MDR providers. According to Forrester, “Security & Risk professionals in Europe use MDR service providers to obtain 24×7 security monitoring, enhance SOC expertise, assist with or lead incident response, provide stability when people leave the organization, achieve threat-hunting objectives, provide assurance that sophisticated adversaries and embedded threats are not in the system, and strategically shape security direction by identifying gaps and prioritizing improvements.”

BlueVoyant’s MDR delivers the full spectrum of these benefits, helping organizations with rapid threat response following a cyber incident, as well as proactive services to fortify cyber resilience.

“Partnering with BlueVoyant for SOC services has improved our cyber defence posture,” said Holger Riemenschneider, head of technology at IONITY, the leading provider of ultra-fast EV charging in Europe. “The onboarding process was smooth, well-structured, and tailored to our needs, laying a solid foundation for continued success. BlueVoyant provides its services through excellent transparency, professionalism, and responsiveness. Their expertise and proactive support contribute significantly to the advancement of our cyber security strategy.”

The Power of MDR Plus Proactive Security Services

According to The Forrester Wave™: Managed Detection And Response Services, Q1 2025, “Detection and response is no longer enough for providers; customers now demand that their MDR providers become more proactive. An MDR provider’s ability to positively influence the security of its customers now matters as much as its ability to find threats.”

“Being proactive requires hands-on expertise in the security tools, which includes implementation and onboarding optimization, to ensure the highest quality detections are available for monitoring and investigations,” said Milan Patel, global head of MDR at BlueVoyant. “In addition, we go beyond traditional MDR to offer a full suite of proactive services to enterprises across Europe and around the globe through the BlueVoyant Cyber Defence Platform.”

The BlueVoyant Cyber Defence Platform offers the following in addition to MDR:

Supply Chain Defence (Third-Party Risk Management): Identify and reduce risk from suppliers, vendors, and other third partiesDigital Risk Protection: Detect and respond to external cyber risks, such as brand impersonation, phishing, stolen data, and moreProactive Defence: Proactive approach to attack surface management that includes vulnerability management, external attack surface management, penetration testing, phishing awareness, dark web threat research, and configuration management

“BlueVoyant’s recognition in Forrester’s most recent Managed Detection And Response Services In Europe Landscape report validates for us our investment and expansion in Europe, to serve customers facing a multitude of threats,” said Robert Hannigan, head of international business at BlueVoyant, and former director of GCHQ. “In addition, new regulations are placing increased pressure on in-house security teams. As a result, their requirement for continuous threat detection, response, and remediation support to contain cyber threats across organizations’ supply chains, has never been greater.”

BlueVoyant was also included in Forrester’s global The Managed Detection and Response Services Landscape, Q3 2024 report.

To learn more about how BlueVoyant helps secure European organizations, contact the company here.

About BlueVoyant 

BlueVoyant delivers a comprehensive cloud-native security operations platform that provides real-time threat monitoring for networks, endpoints, and supply chains, extending to the clear, deep, and dark web. The platform integrates advanced AI technology with expert human insight to offer extensive protection and swift threat mitigation, ensuring enterprise cyber security. Trusted by more than 1,000 clients globally, and the 2024 Microsoft Worldwide Security Partner of the Year, BlueVoyant sets the standard for modern cyber defence solutions. 

BlueVoyant Press Contact: 

Jennifer Schlesinger  
jenny.schlesinger@bluevoyant.com 

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.

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Amadeus and Google Cloud Sign Landmark Partnership to Propel Cloud-Based Operations and AI Innovation in the Travel Industry

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Amadeus to leverage Google Cloud’s open, secured and reliable technology to bolster its multicloud strategyCollaboration to enable Amadeus to benefit from Google Cloud’s AI-optimized infrastructure, Vertex AI platform and advanced agent AI technologyThe two companies will also collaborate to enhance flight search accuracy and airline offer management

SUNNYVALE, Calif. and MADRID, May 22, 2025 /PRNewswire/ — Amadeus and Google today announced a landmark partnership to deploy Google Cloud’s technology, reinforcing Amadeus’ commitment to cloud- and AI-based innovation. Under the agreement, Amadeus, one of the global travel IT leaders, will migrate part of its technical platform to Google Cloud, leveraging its open, secure, and reliable infrastructure to enhance operational efficiency and resiliency, while being closer to customers’ needs. The partnership will also enable Amadeus to build future innovations and services based on Google Cloud’s generative AI technologies and other solutions.

The selection of Google Cloud underscores Amadeus’ commitment to a multicloud strategy, complementing and expanding its reach across 42 global regions. Amadeus’ open cloud approach helps the company foster innovation and autonomy, while prioritizing security and reliability. In particular, Google Cloud’s expertise in data analytics and management will provide agility and efficiency for Amadeus, enabling the company to harmonize data across its diverse customer systems.

Amadeus will also explore future AI-driven innovations by leveraging Google Cloud’s AI technologies. By using Google Cloud’s Vertex AI, Amadeus will have access to a vast selection of large language models (LLMs), allowing the company to deploy faster AI solutions. Furthermore, Amadeus will explore agentic AI with Google Agentspace and Google Cloud’s open and interoperable approach to agents, considering a possible integration into its own solutions. Amadeus’ exploration of AI, including use cases for AI agents collaborating with each other, could help bring concrete benefits to travel players and travelers, offering richer, more fluid, and more comprehensive travel experiences.

Furthermore, the two companies are exploring collaboration opportunities to enhance flight search accuracy and airline offer management by integrating Amadeus MetaConnect and Amadeus Nevio with Google Flights and the Google Offer Management system (QPX), ultimately improving user experience and market presence for airlines.

Sylvain Roy, Chief Technology Officer, Amadeus, comments: “We are thrilled to embark on this partnership with Google Cloud, which will enable us to strengthen our multicloud strategy and drive AI-powered innovation. This collaboration will allow us to explore new innovation projects using Google Cloud’s data and AI capabilities, as we transform the travel industry by offering unmatched connectivity and efficiency to the entire ecosystem.”

Isabelle Fraine, Managing Director Google Cloud France: “We are excited to partner with Amadeus to support its cloud-based operations and AI innovation. We believe that our open approach to cloud and AI, our secure and reliable infrastructure, and our own innovation capacities in generative AI will support Amadeus to operate in more regions, with more customers and partners, for the benefit of the whole travel industry.”

About Amadeus

Amadeus makes the experience of travel better for everyone, everywhere by inspiring innovation, partnerships and responsibility to people, places and planet.
Our technology powers the travel and tourism industry. Inspiring more open ways of working. More connected ways of thinking, centered around the traveler. Our open platform connects the global travel and hospitality ecosystem. From startups to big industry players and governments too. Together, transforming how travel works.
We are working to make travel a force for social and environmental good. A collective responsibility to protect and improve the people and places we visit, ensuring travel continues to make positive contribution to our world.
We apply innovation to meet new needs, to solve real challenges. Our truly diverse global workforce, made up of 150 nationalities, is passionate about travel and technology.
We are an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC. We have also been recognized by the Dow Jones Sustainability Index for the last 13 years.
Amadeus. It’s how travel works better.
Learn more about Amadeus at www.amadeus.com

About Google Cloud

Google Cloud is the new way to the cloud, providing AI, infrastructure, developer, data, security, and collaboration tools built for today and tomorrow. Google Cloud offers a powerful, fully integrated and optimized AI stack with its own planet-scale infrastructure, custom-built chips, generative AI models and development platform, as well as AI-powered applications, to help organizations transform. Customers in more than 200 countries and territories turn to Google Cloud as their trusted technology partner.

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SOURCE Google Cloud

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