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Business resiliency gaps wider than anticipated, study reveals

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New data collected from SAS’ resiliency assessment tool identifies speed and agility as executives’ biggest resiliency challenges

CARY, N.C., Nov. 9, 2023 /PRNewswire/ — Executives across industries are aware their organizations are not as resilient as they need to be, citing speed and agility as the biggest issue, followed closely by challenges in creating a culture of data literacy. These are among the new findings from AI and analytics leader SAS’ resiliency assessment tool, an online instrument enabling business leaders to appraise their companies’ resiliency. Participants also demonstrated that, while a “resiliency gap” may still exist in their organizations, many are taking steps to close it.  

Experience the full interactive Multichannel News Release here:  https://www.multivu.com/players/English/8827855-sas-resiliency-rules-report/

Earlier this year, SAS published its global Resiliency Rules report, which analyzed the current state of business resiliency and what steps companies in industries like financial services, retail, manufacturing, health care and government are taking to navigate change and seize opportunity. Since the report was released in March, SAS has collected data from the resilience assessment tool to capture companies’ resiliency over time, based on the five core “resiliency rules” explored in the study.  

“In the months we’ve spent gathering data using the Resiliency Rules assessment tool we’ve learned organizations are less resilient – especially as it concerns speed and agility – on average than the original Resiliency Rules sample population,” said Jay Upchurch, SAS Executive Vice President and CIO. “Understanding where your organization stands today is the first step in building a strategy to sustain long-term change.”

Resiliency Assessment Tool
The Resiliency Assessment Tool is a free, online assessment enabling business leaders to appraise their own company’s resiliency quotient based on the five core resiliency rules explored in the Resiliency Rules survey: Curiosity, Innovation, Speed and Agility, Data Culture and Literacy, and Equity and Responsibility.   

Among the executives who used the Assessment Tool, 39% identified their organizations as low resilience, compared to 26% in the Resiliency Rules sample. Fewer rated themselves as either moderate- or high-resilience. These differences may be because executives at less-resilient organizations were more likely to engage in the Assessment Tool.   

The new data also shows that while about one-third of respondents rate their organizations as strong across the five resiliency rules, 60% of respondents said there is room for improvement or growth in each of these areas. The struggle was greater in two key areas: Speed and Agility and Data Culture and Literacy. However, the organizations also said they were in the process of improving these pieces.

Speed and Agility  
Results from the Assessment Tool suggest speed and agility remains a challenge: Only about one-fifth of Assessment Tool respondents said their organizations are strong in this area, 44% indicated that there is room for improvement, and 33% identified as being on their way, but not quite there yet.   

In the global Resiliency Rules sample, nearly all executives (96%) said speed and agility was a priority. Many were using data and AI to improve in this area, especially at highly resilient organizations: 80% of high-resiliency executives were using data and AI to improve speed and agility versus 69% and 48% of moderate- and low-resiliency executives, respectively.   

“Innovation moves at the speed of information,” says Steven Bakalar, Vice President of IT Digital Transformation at Georgia-Pacific and a SAS customer. “And the faster you can acquire, share, and leverage information, the better off you’re going to be. You’ll be developing insights or learnings that then you can translate into actionable steps.”   

Data Culture and Literacy
Executives using the Assessment Tool also said Data Culture and Literacy remains a struggle: 40% of respondents said there is room for improvement in this area, with an additional 29% saying they were on their way, but not there yet.   

Data Culture and Literacy was an area of focus in Resiliency Rules, with high-resiliency executives more likely to believe prioritizing data is important to their company’s culture (88%) compared to moderate- (59%) and low-resiliency (24%) executives. These executives also cited data scientist shortages at their companies, especially those most interested in resilience: 56% of executives with a strong interest in resiliency identified a data scientist shortage versus just 35% who didn’t rate resiliency as important.   

“To be resilient in the face of disruptions, organizations are investing in core data science across business units,” says Gautam Khera, industry consultant and advanced manufacturing executive. “This enables them to predict what’s needed for that organization, whether manufacturing a widget, developing supply chain, or trying to understand customer response. Having that flow of data and teams of people – engineers, citizen scientists, business analysts and data scientists – enabled and ready is really the key to being resilient.”  

Executives who are struggling in this area can also seek out software and services that bridge the gap, so their business users gain as much value out of data and AI/analytics as data scientists.  

Unlocking Resiliency
The Resiliency Assessment Tool is still available for executives interested in gauging their organization’s resilience. To access it and read the full Resiliency Rules report, visit blogs.sas.com/content/resiliency/

About SAS
SAS is a global leader in AI and analytics software, including industry-specific solutions. SAS helps organizations transform data into trusted decisions faster by providing knowledge in the moments that matter. SAS gives you THE POWER TO KNOW®.

SAS and all other SAS Institute Inc. product or service names are registered trademarks or trademarks of SAS Institute Inc. in the USA and other countries. ® indicates USA registration. Other brand and product names are trademarks of their respective companies. Copyright © 2023 SAS Institute Inc. All rights reserved.

Editorial Contacts:
Suzanne Sprajcar
suzanne.sprajcar@sas.com
+1-416-307-4634

sas.com/news

Danny Finlay

 

 

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SOURCE SAS Institute

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Judopay leaps across the pond, bringing its mobile payment services to North America.

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Judopay, the UK’s go-to mobile payments provider, is now making waves across the Atlantic. Backed by its powerful partner network, Judopay is bringing its seamless in-app and online services to the complex payment landscape of North America.

LONDON, Nov. 14, 2024 /PRNewswire-PRWeb/ — Judopay, the UK’s go-to mobile payments provider, is now making waves across the Atlantic. Backed by its powerful partner network, Judopay is bringing its seamless in-app and online services to the complex payment landscape of North America.

Joe Perry, Chief Customer Officer at Judopay, shared his excitement, “Our entry into this new market is about meeting the growing demand for seamless, mobile-first payments that breaks down geographical barriers. Something today’s consumers expect.”

This year alone, digital payments in North America are set to hit a staggering $3.3 trillion. Judopay’s expansion is set to enable its existing and prospective client base to tap into massive revenue opportunities and make a splash in a brand-new market.

Judopay’s connections will now make it even easier for merchants to go state-side. North America, once seen as lagging behind its European counterparts when it came to adopting digital payments, is catching up fast. The Payments and Commerce Market Intelligence (PCMI) forecasted that by 2026, digital wallets will reach a 41% share of the ecommerce market (versus 39% in cards) with Apple Pay and Google Pay spearheading that growth. And now, Judopay’s mobile-first approach is stepping in to keep things moving smoothly.

Joe Perry, Chief Customer Officer at Judopay, shared his excitement, “North America is now steaming ahead when it comes to app and ecommerce, and we’re excited to dive in. Our entry into this new market is about meeting the growing demand for seamless, mobile-first payments that breaks down geographical barriers. Something today’s consumers expect.

We’re focused on helping our customers go global whilst bringing our game-changing tech and innovation to North American consumers. Hand-in-hand with our partner network, we’re simplifying the payment process for all.”

As part of its North American launch, Judopay is also actively partnering with software platforms across the retail, hospitality, and mobility industry, allowing them to add innovative payment technology to their core offering.

About Judopay:

Judopay is the UK’s leading mobile payments provider. Born out of the frustration with friction-filled checkouts, we built a flexible solution designed to securely drive sales and improve the customer experience. Now wholly owned by Fabrick S.p.A., part of the Banca Sella Group, Judopay is continually building ways to enhance the overall payment experience for merchants and customers alike. Available across multiple sectors, their solution is used by KFC, Uber subsidiary Autocab, PaybyPhone, Sigma Sports, BUPA, Hiscox, Foxtons and many more.

For more information about Judopay and its services, visit www.judopay.com.

Media Contact

Jessica Carroll, Judopay, 44 20 3503 0600, jessica.carroll@judopay.com, https://www.judopay.com/

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SOURCE Judopay; Judopay

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Whatfix Recognized as a Digital Adoption Platform (DAP) Leader for the Fifth Consecutive Year and a Star Performer for the Third Year

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– 2024 PEAK Matrix® Assessment Features Whatfix as a Leader in the Inaugural Regional Reports for North America and Europe

– Strengthens Leadership Position with One of the Highest Scores in Buyer Satisfaction, Value Delivered, Market Presence, and AI Innovation

SAN JOSE, Calif., Nov. 14, 2024 /PRNewswire/ — Whatfix, a global leader among digital adoption platforms (DAPs), today announced that the company has been recognized as a Leader for the fifth consecutive year and a Star Performer for the third year and second consecutive year in the Everest Group Digital Adoption Platform (DAP) PEAK Matrix® Assessment 2024. Whatfix is also recognized as a Leader in the inaugural regional reports for North America and Europe in the DAP category. The Everest Group PEAK Matrix®, a trusted framework for assessing market impact, vision, and capabilities, evaluated 25 DAP software providers in its 2024 report, helping enterprises make well-informed purchasing decisions.

Whatfix has showcased remarkable capability and impact in the digital adoption landscape, achieving top scores in portfolio mix, value delivered, vision and strategy, implementations and support, and engagement and commercial model. Whatfix was selected as one of only three DAP technology providers to receive the “Leader” title based on an evaluation of its vision and capabilities as well as market impact, including value delivered to clients. The company was also one of only four Star Performers, achieving one of the highest scores for value delivered and buyer satisfaction. Its strong market presence, extensive lifecycle expertise, and advanced AI-driven innovations underscore Whatfix’s role in providing exceptional value to clients. This progress in the yearly recognition underscores Whatfix’s consistent industry leadership, impressive year-over-year growth, and unwavering commitment to driving innovation that is shaping the future of the DAP category.

“Whatfix’s deep expertise in driving digital adoption has been crucial to its success, as evidenced by its recognition as a Leader and Star Performer in the global Digital Adoption Platforms (DAP) PEAK Matrix® Assessment 2024,” says Sharath Hari N, Vice President at Everest Group. “This highlights Whatfix’s multi-product strategy, including advanced product analytics, which effectively addresses adoption challenges throughout the application lifecycle. Their extensive global reach allows them to serve a wide range of industries, while advancements in AI significantly enhance user experiences. The Rise 2 Excellence Partner Program further empowers partners to boost sales and customer success. With a continued focus on user experience and robust customer support, Whatfix is well-positioned to maintain its leadership in the rapidly evolving DAP market.”

Key factors contributing to Whatfix’s recognition include:

Multi-Product Strategy & Global Presence: Whatfix employs a multi-product strategy to effectively address adoption challenges throughout the entire application lifecycle. Its extensive global footprint enables the company to serve clients across a wide variety of industries. Whatfix has recorded the highest growth rate in DAP revenue, maintaining its market momentum and positioning itself among the top providers by market share in key industry verticals and regions.Expansion of the Product Suite: Whatfix is broadening its product offerings to target different aspects of an application lifecycle, including Mirror, its application simulation tool that provides a secure, hyper-realistic setting for users to practice and master new tools without affecting live systems. It also provides product analytics that encompasses both product and guidance analytics, as well as Enterprise Insights. The distinctive Ask Whatfix AI feature further sets it apart by translating natural language inquiries into insightful trend visualizations, simplifying the decision-making process. To enhance collaboration among content creators, it has introduced Comments, allowing users to tag colleagues and share links to pages. Whatfix supports a robust content lifecycle management system, offering various environments for creating and testing walkthroughs before publication. It has implemented visibility rules within the editor that allow precise control over when, where, and to whom the content is displayed, enhancing the overall user experience through behavioral targeting informed by product analytics.AI & GenAI-Driven Enhancements: As a leader in AI advancements, Whatfix utilizes AI and GenAI to improve its product functionalities, such as generating summarized responses to user queries, auto-filling text fields, elaborating text, and delivering real-time insights into user satisfaction through survey analysis.Dual Data Center Disaster Recovery for Seamless Operations: Whatfix is distinguished by its strong disaster recovery capabilities, operating two identical data center infrastructures simultaneously. In the event of a disruption in one data center, the other takes over seamlessly, guaranteeing zero downtime and uninterrupted operations. Organizations with data security and privacy concerns will appreciate Whatfix’s flexible deployment options, which include on-premises, private cloud, and hybrid hosting solutions.Commitment to Customer Satisfaction and User Support: Whatfix is consistently recognized for its responsive customer service, comprehensive platform functionalities, and valuable analytics, with clients highlighting these as primary strengths. The company achieved one of the highest scores for buyer satisfaction and value delivered in 2023. Its robust support for mobile and desktop applications, including virtual desktop solutions on Citrix, differentiates it in the market.

“Our continued recognition by Everest Group reaffirms Whatfix’s position as a leader in the DAP space. Our customer-first approach and relentless focus on innovation beyond DAP has enabled us to deliver unparalleled value to global enterprises worldwide,” said Khadim Batti, CEO and co-founder of Whatfix. “We’re proud to offer a solution that empowers organizations to drive user adoption, maximize their technology investments and enhance user productivity.”

This recognition comes on the heels of Whatfix’s recent $125 million Series E funding, which is driving the company’s efforts to enhance its integrated product suite beyond DAP through both organic growth and strategic acquisitions. With this momentum, Whatfix will further solidify its market presence in the US, EMEA, and APAC regions, expand into the Middle East, and strengthen its position within the global public sector.

Click here to read the Everest Group Digital Adoption Platform (DAP) PEAK Matrix® Assessment 2024.

About Whatfix
Whatfix is advancing the “userization” of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics. Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience of internal and customer-facing applications. With seven offices across the US, India, UK, Germany, Singapore, and Australia, Whatfix supports 700+ enterprises, including 80+ Fortune 500s like Shell, Microsoft, Schneider Electric, UPS Supply Chain Solutions, and Genuine Parts Company. Backed by investors such as Warburg Pincus, Softbank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments, software clicks with Whatfix. For more information, visit the Whatfix website.

Media Contact
whatfix@luminapr.com

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SOURCE Whatfix

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Sonepar’s North American Expansion Brings over $2B in Additional Revenue

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Acquisition growth in 2024 includes 7 companies, 1700 new associates and 89 new branches

CHARLESTON, S.C., Nov. 14, 2024 /PRNewswire/ — 2024 has been a transformative year for Sonepar as it continues to focus on strategic growth. Since 2021, Sonepar has closed 21 acquisitions in North America. The acquisition growth alone in 2024 consists of seven companies representing over $2B in additional revenue, approximately 1,700 new associates, and 89 new branches. Sonepar’s North American acquisition strategy is key to the global success of the Sonepar Group.

Sonepar’s mission is to continue as the strongest and most dynamic electrical distribution network across the entirety of North America. It seeks to combine local sales excellence with significant regional and global investments and capabilities to provide customers with the best distribution experience and associates with the most opportunities to succeed.

Philippe Delpech, President & CEO of Sonepar, commented:

North America is our largest market, where Sonepar leads in building and industrial verticals serving customers with a best-in-class level of service. With 36 billion dollars in sales in 2023, Sonepar is the world leader in B2B electrical distribution of products and services, deploying a global automated supply chain and a proprietary omnichannel digital platform called Spark. Today, the USA is leading in size, processes, technology, and workforce quality. We welcome the more than 1,700 associates who joined the Sonepar family through these seven acquisitions and are already working on combining our strengths for the benefit of customers, suppliers and associates.”

Rob Taylor, President of Sonepar Americas, said:

“Each acquisition is carefully considered, and we look to partner with the best local and regional distributors, which share our values and desire to grow. We truly believe that acquisitions are a strategic partnership that benefits all parties. We work closely with the leadership of companies we engage with to understand what makes them a success, with the goal of enhancing the local go-to-market approach and culture with significant investment and new capabilities. This strategy will continue to be an important focus for Sonepar across the Americas.”

The statistics regarding Sonepar’s investments in North America are striking. Sonepar has added numerous automated distribution centers and significantly increased its density branch network, now serving every province, territory and state in North America out of 548 total branches. It has also added new service offerings like panel shop design and assembly capabilities, and expanded expertise and product offerings in the solar and EV, industrial, broadband and utility segments. Sonepar’s digital solutions such as Spark and the Digital Job Center are best-in-class, offering customers a seamless digital experience.

Sonepar will continue to grow organically and through acquisitions and make significant investments across its entire business.

About Sonepar

Sonepar is an independent family-owned company standing as the world leader in B-to-B distribution of electrical equipment, solutions, and services. In 2023, Sonepar achieved global sales of $36 billion.

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SOURCE Sonepar

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