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Centrical Unveils Employee Performance Experience at Customer Contact Week Las Vegas 2023

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Centrical, a category-leading, global software as a service company, releases Employee Performance Experience at Customer Contact Week in Las Vegas. Today, frontline employees expect “more recognition, opportunities to learn, fair treatment, clearer goals and better managers”. (Gallup State of the Global Workplace: 2023 Report) Organizations must adapt their technology to meet these expectations. Great customer experiences are driven by great employee experiences, which is where performance experience comes in.Generative AI is rapidly disrupting the workplace, and organizations must keep pace to enable the frontline worker of tomorrow.

NEW YORK and LONDON and TEL AVIV, Israel, June 20, 2023 /PRNewswire/ — Centrical, a global SaaS company, and the pioneer and leader of Performance Experience Management (PXM), today announced the unveiling of its revolutionary Employee Performance Experience methodology and platform, including a definitive guide. 

Generative AI is rapidly disrupting the workplace, organizations must keep pace to enable the frontline worker.

The Performance Experience methodology is a groundbreaking approach to improving operational performance and customer experience by personally guiding frontline employees across every stage of the employee lifecycle. The methodology includes four distinct strategies that can be applied across the employee journey to deliver a better customer experience, reduce operating costs, improve service, quality, and sales, retain talent, and increase employee lifetime value.

As the digital landscape continues to evolve through generative AI, next-generation automation, and other technological advances, organizations must provide an employee performance experience to future-proof their frontline talent and ensure their agents are equipped with the knowledge, skills, and behaviors they need to deliver remarkable customer experiences today and in the future. 

Performance management practices of the past are no longer relevant. An increasing number of organizations are recognizing the impact of their frontline employees’ experience on the customer experience. In our 2023 Trends Report, 46% of respondents reported that aligning with team goals is a top challenge followed by meeting overall metrics (44%), and motivating and engaging employees (40%). Organizations must modernize their approach to one that is human-focused and employee-centric. Rather than “manage” from the top down, organizations must put their employees at the center and for this to happen they must redesign the employee experience to a personalized one. 

The Centrical Performance eXperience platform is designed to help organizations meet these expectations by combining the power of AI with human intelligence to guide frontline employee success. The platform provides a unified employee experience with real-time performance management, adaptive microlearning, AI-powered coaching, quality management, and VoE.

“Today, generative AI is revolutionizing the way people work, especially frontline agents. AI is not just automating existing processes but stands to completely transform the agent experience – creating augmented experiences that will require employees to harness new tools and access knowledge in new ways. Frontline workers will require a level of talent that was not required in the past. Organizations must transform their operations to meet these new realities. This is why we felt it was critical to share our proven approach and best practices learned from our work driving frontline performance experience transformations for the world’s biggest brands.” – Gal Rimon, CEO and Founder, Centrical

To learn more about the performance experience methodology and how it can support your business transformation, download the definitive guide to employee performance experience. 

Centrical at Customer Contact Week (CCW) Las Vegas
Centrical will be exhibiting at Customer Contact Week (CCW) Las Vegas, the world’s largest customer contact event from June 19-22 at Caesars Forum, Las Vegas. Visit Booth #927 for a live, interactive PXM demonstration, hear from industry leaders, participate in exciting giveaways, and join the car race to win a PS5, Atari Flashback, and ReMarkable tablet.

About Employee Performance Experience

The performance experience methodology is an employee-centric approach to performance that meets the expectations of today’s employees while driving business success. The methodology includes four strategies:

Align: Set employees up for success by aligning them with their goals and making their progress visible so they are clear on expectations. Engage: Create a sense of purpose, build meaningful connections, and make the experience rewarding to motivate employees and keep them invested in their individual, team, and business success.Perform: Provide employees with the knowledge, skills, and support they need, in the moment they need it, to empower them to reach peak performance. Optimize: Continuously re-align, listen, and respond to employees to ensure their needs are being met and that their experience is efficient and frictionless. 

Each strategy includes actionable steps across the entire employee lifecycle from onboarding to nesting, production, and transition.

Centrical is the first AI-driven Performance eXperience platform.

For more information:

Employee Performance ExperienceDefinitive Guide to Employee Performance ExperienceSpeak to a Performance Experience Expert

Sign up here for exclusive access to upcoming PXM events coming soon.

About Centrical

Centrical is an AI-powered employee Performance eXperience platform that drives best-in-class customer experiences for the world’s leading brands through frontline agent success and growth. The platform provides a unified employee experience with real-time performance management, adaptive microlearning, AI-powered coaching, quality management, and VoE, through a gamified solution to help organizations improve productivity and sales, reduce costs, lower attrition, and increase customer satisfaction.

Centrical was founded in 2013 and serves customers in 150 countries in 40 different languages. Centrical has offices in New York, Tel-Aviv, and London and customers include leading multinational enterprises such as Microsoft, Teleperformance, Synchrony Financial, and more.   

About Customer Contact Week

Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With an optimized balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018, we introduced our new look as Customer Contact Week. CCW brings together 3,000+ attendees, 200+ expert speakers, 150+ solution providers, for four days of learning, networking, brainstorming & innovating at Caesars Forum in Las Vegas. CCW is brought to you by the Customer Management Practice (CMP) – a complete research, marketing and business development partner, and resource hub to the customer management sector. https://www.customercontactweek.com/ 

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SOURCE Centrical

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7 in 10 Vietnamese Jobseekers Report Scam Encounters, Reeracoen Survey Finds

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HO CHI MINH CITY and HANOI, Vietnam, May 14, 2025 /PRNewswire/ — A recent survey conducted by Reeracoen Vietnam, in collaboration with Rakuten Insight, reveals a concerning trend for job seekers: 7 in 10 have encountered job scams, highlighting major gaps in the country’s fast-growing digital hiring ecosystem.

Polling 403 job seekers across various industries in Q1 2025, the survey titled ‘Navigating Job Scams in a Fast-Growing Digital Economy: Vietnam 2025‘ paints a concerning picture. A significant 69% of respondents reported encountering scam job offers, with nearly half saying they were targeted more than once. Consequently, an alarming 78% of job seekers expressed diminished trust in recruitment platforms and channels, revealing the toll that fraudulent activity is taking on Vietnam’s digital labour market.

“This data reveals a pressing challenge for Vietnam’s digital workforce,” said Kosuke Soejima, General Director of Reeracoen Vietnam. “We must connect talent with opportunity and protect them through verified, transparent recruitment channels.”

Job Scams on the Rise Amid Vietnam’s Digital Boom

The survey results shed light on a growing safety gap in tandem with Vietnam’s burgeoning digital economy, which is projected to contribute over 20% to national GDP by 2025. Digital platforms such as job portals, social networks, and messaging apps are primary job search avenues that have become fertile ground for scams. In 2024 alone, the Ministry of Public Security reported US$744 million in scam-related losses, with job fraud among the fastest-rising categories.

Key red flags identified by job seekers include upfront payment requests (298 mentions), unrealistic salary and benefit promises (290), requests for personal/banking information (265), and listings with no official company information (211).

Despite this high awareness, scams persist – especially on unregulated platforms – prompting urgent calls for stronger safeguards.

“The fact that such a large percentage of job seekers no longer trust platforms or recruiters is a wake-up call,” said Masato Sekine, Country Manager of Reeracoen Vietnam. “Employers and platforms must now collaborate to rebuild confidence, and recruitment agencies must lead by example.”

Call for Action: Verified, Safer Hiring

Survey respondents were clear in their expectations:

Verified employer badgesStricter ad screening using AI and human reviewReal-time scam reporting toolsPlatform collaboration with government authorities

While 67% of respondents would be willing to pay for premium anti-scam features, most believe basic protections such as scam detection and employer verification should be standard and accessible to all.

Reeracoen Vietnam urges the recruitment industry and digital platforms to work together to restore trust, transparency, and safety in hiring.

To download the full report or explore Reeracoen’s recruitment services, visit: 

Navigating Job Scams in a Fast-Growing Digital Economy: Vietnam 2025Think of jobs in Vietnam, think of Reeracoen Vietnam

About Reeracoen 

Reeracoen is an award-winning leader in Asia’s recruitment landscape, connecting top-tier talent with forward-thinking organisations across the region. With 9 offices across 6 major Asian countries, we combine deep local networks with cross-border hiring expertise to help businesses grow faster and stronger. Our excellence has been recognised with recent awards such as: 

Best Recruitment & Talent Acquisition Agency 2025Best International Recruitment & Talent Acquisition Agency 2024Best Executive Recruitment Agency 2024

We uphold the highest standards of professionalism and service quality, providing innovative and trusted recruitment solutions to help businesses and candidates succeed in an evolving digital economy. For more information, visit https://www.reeracoen.com.vn/ and follow us on social media.

About Rakuten Insight Global, Inc. 

Rakuten Insight Global, Inc. (“Rakuten Insight”) is a wholly-owned online market research subsidiary of Rakuten Group, Inc., a global leader in internet services, headquartered in Tokyo. Rakuten Insight was established in 1997 as AIP Corporation and became part of the Rakuten Group in 2014. Rakuten Insight possesses a research panel focusing on 12 major Asian markets & the US and a panel network covering 60 countries and regions. With offices in 11 countries and regions, Rakuten Insight provides market research for over 500 leading companies around the world. Rakuten Insight Singapore serves as an off-shore market research hub to drive business development and provide multi-lingual and multi-functional operational support for clients based across Southeast Asia. For more information, visit https://insight.rakuten.com/ and follow us on social media.

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SOURCE Reeracoen

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Longbridge Launches 0 Fees Trading for US, HK SAR, SG Stocks, Lowering Barriers to Global Investing

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SINGAPORE, May 14, 2025 /PRNewswire/ — Longbridge Securities, an AI-driven online brokerage, has launched a “0 Fees for US, HK SAR and SG Stocks*” promotion for new clients, making it the only brokerage in Singapore currently offering “0 fees” across these three major markets. The promotion waives both transaction commissions and Longbridge’s platform fees for new users. Longbridge has also gained user recognition in Singapore through its “lifetime 0 commission” policy and innovative technology experience. As a next-generation online brokerage regulated by the MAS, Longbridge Securities will continue to deepen its presence in the Singapore market, delivering high-quality trading experience and global investment services to investors.

New Customer Promo: 0 Fees for US, HK SAR & SG Stocks

The “0 Fees for US, HK SAR and SG Stocks*” new client promotion is Longbridge Securities’ new market policy to deepen its presence in Singapore, aimed at reducing global investment costs and barriers, while delivering a premium service experience. Starting from May this year, new users who open an account with Longbridge Securities in Singapore and meet the promotion criteria can enjoy a limited-time “free trading” service. This offer builds on Longbridge’s existing “lifetime 0 commission” policy for US and HK SAR stocks by extending 0 commission trading to SG stocks — making Longbridge the first brokerage in Singapore to offer lifetime 0 commissions across all three markets: the United States, Hong Kong SAR and Singapore. For detailed promotion policies, please visit Longbridge Securities’ new client promotion page.

Xu Shengyu, CEO of Longbridge Securities Singapore, commented: “In Singapore’s vibrant and dynamic market, Longbridge is bringing a new-generation trading experience to local investors through advanced fintech innovation. Our ‘0 Fees for US, HK SAR and SG Stocks*’ promotion reflects our commitment to lowering entry barriers and delivering better investing services. As fintech continues to evolve, we believe that technological innovation is key to improving service quality and earning user trust. Longbridge will continue to empower every investor with affordable and advanced tools to access global markets through innovative products and services.”

Longbridge Leads Fintech Innovation to Lower Global Investment Barriers

The rise of internet technology and the convergence of fintech and investment services are transforming the securities industry. Lowering barriers to entry for investors is a key trend, and brokers must focus on delivering affordable, high-quality services for today’s new generation of investors. Longbridge has responded to this shift with a cloud-native trading platform built for speed, reliability and cost efficiency. This infrastructure is designed to support quicker trade execution, real-time data transmission, and dynamic scalability, helping enhance the overall trading experience for users.

Longbridge Securities’ next-generation platform simplifies the investment journey with an intuitive interface and powerful AI-driven insights. With features such as Stock Fundamental Overview, Industry Chain Map, and in-depth financial data analysis, we make complex information accessible and empower investors to make informed decisions. By removing technical barriers, Longbridge opens up professional-grade trading tools to a broader audience.

In addition, Longbridge Securities has developed an AI assistant, PortAI, powered by large language models and dedicated to investment services. PortAI democratizes access to institutional-grade research, helping investor to interpret market trends, identify potential investment opportunities, and receive data-backed decision support—empowering individuals to make smarter, more informed investment choices, supported by our latest innovation, the Longbridge-integrated MCP, enabling PortAI to interact directly with real-time financial data and services.

A single Longbridge Securities account provides access to over 32,000 financial products—including stocks, REITs, ETFs, warrants, CBBCs, options, and mutual funds—across major global markets such as the United States, Hong Kong SAR and Singapore, meeting the diverse global investment needs of all types of investors.

About Longbridge Securities Singapore:

Long Bridge Securities Pte. Ltd. (“Longbridge Securities Singapore” or “Longbridge Securities”, Co. Reg. No. 202111825D) is an AI-driven online brokerage that serves global investors by providing streamlined trading experiences through the development of global trading infrastructure and networks. Regulated by the Monetary Authority of Singapore (MAS), Longbridge Securities offers a wide range of investment products and services, including stocks, REITs, ETFs, warrants, CBBCs, options, and mutual funds, along with market data and insights to facilitate informed decision-making. Driven by technological innovation, Longbridge is committed to leveraging advanced large language model capabilities to connect the entire “explore  inspire  trade” chain of global assets, delivering comprehensive global investment experiences for investors at all levels. Further information at longbridge.com.

Important Notice

The information provided in this article is intended for general informational purposes only and should not be interpreted as investment advice, an offer, or a recommendation to buy or sell any financial instruments or securities. This content does not consider individual holdings, financial circumstances, or investment goals and may not be suitable for all investors. All investments carry risk, including the potential loss of principal. Market conditions, including volatility and liquidity, may impact the execution of trading strategies or features. PortAI offers general market insights and data-driven analysis to support investment understanding, but it does not provide financial advice. You should make independent decisions and are encouraged to review the promotional terms. If you have questions about the suitability of any investment, please consult an independent financial adviser. Longbridge Securities makes no representation or warranty and accepts no liability for any loss, direct or indirect, arising from reliance on this information. This advertisement has not been reviewed by the Monetary Authority of Singapore.

*Terms and Conditions apply. Promotion applies to eligible new clients for a limited period. Please refer to Support – Longbridge SG: Help with Stock Trading & Account Issues for details.

View original content:https://www.prnewswire.com/apac/news-releases/longbridge-launches-0-fees-trading-for-us-hk-sar-sg-stocks-lowering-barriers-to-global-investing-302453777.html

SOURCE Long Bridge Securities Pte. Ltd.

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Techman Robot Debuts at Osaka RoboDEX, Teams Up with MSI to Showcase AMR Solution

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OSAKA, Japan, May 14, 2025 /PRNewswire/ — Techman Robot, a global leader in collaborative robotic technology, makes its debut at RoboDEX Japan—Western Japan’s largest smart manufacturing exhibition. For the first time, Techman Robot is co-exhibiting with MSI, a global leader in gaming and AIoT solutions, to present an innovative showcase integrating AI inspection, autonomous mobile robots (AMRs), and smart vision systems—offering a comprehensive glimpse into the smart factory of the future.

A key highlight of the exhibition is the “Flying Trigger” inspection solution, an advanced high-speed AI-powered inspection system developed in-house by Techman Robot. Equipped with smart vision, the TM AI Cobot enables real-time defect detection while the workpiece remains in motion—requiring no production line stops and avoiding workflow disruption. This significantly improves inspection efficiency and throughput. Applications span across printer component assembly, server production, and automotive assembly lines, effectively reducing false detections and manual intervention—demonstrating the true power of AI on the factory floor.

Techman Robot also joins forces with MSI to present a live AMR application demo. MSI provides the high-performance mobile platform, which is paired with TM AI-powered collaborative robot to enable fully unmanned material handling and flexible manufacturing. This marks the first joint showcase by Techman Robot and MSI in Japan, with both companies committed to expanding their collaboration across key markets including Taiwan, Japan, the U.S., and Southeast Asia—accelerating the global adoption of AI-driven smart manufacturing and industrial automation.

To strengthen its presence in Japan, Techman Robot has established a new office in Nagoya, complete with a local technical support and after-sales service team. This enables faster, localized service for companies undergoing automation evaluations, system integration, and testing. Working alongside a network of local distributors and integrators, Techman Robot aims to enhance the effectiveness of smart manufacturing deployment. As one of the few companies worldwide with in-house AI, vision, and collaborative robot capabilities, Techman Robot remains committed to its mission: “AI Empowering Smart Manufacturing.” Together with global partners, the company will continue building efficient, flexible, and sustainable smart factories—driving the industry into the next generation of intelligent production.

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/techman-robot-debuts-at-osaka-robodex-teams-up-with-msi-to-showcase-amr-solution-302453888.html

SOURCE Techman Robot Inc.

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