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Luma Health Debuts Digital Call Deflection to Reduce Hold Times, Inbound Calls with Self-Service SMS

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Luma customers see hundreds of patients opting for SMS over waiting on hold, reducing call handling time and improving patient success by providing text-based options for managing appointments, requesting prescription refills, and a range of other requests

SAN FRANCISCO, June 13, 2023 /PRNewswire/ — Luma Health has launched a new Digital Call Deflection service to create a better experience for patients and reduce inbound call volume for staff by redirecting calls to self-service SMS. Luma Digital Call Deflection, now available to all health systems and clinics, helps short-staffed healthcare providers get patients to the next step in their care with a fast, easy, and customized self-service experience.

 

“Our call volumes are at an all-time high, and Luma’s Digital Call Deflection is relieving significant time on the phone for our overburdened agents,” said Johanna Weller, VP of system revenue cycle at Main Line Health. “It’s also creating a better patient experience and supporting our digital front door by giving patients the option to use text messages to self-serve instead of waiting on hold.”

At Main Line Health, a leading regional health system in Pennsylvania, more than 20 percent of patients calling to schedule mammograms or DEXA scans opted to switch to SMS rather than wait on hold. At GPW Health Center, a federally qualified health center in Virginia, more than 25 percent of patients opted for SMS. Across early adopters, Digital Call Deflection has eliminated more than 5,000 inbound calls for call center staff to handle.

“As a federally qualified health center, we need to serve as many patients as possible while reducing strain on our staff,” said Evelin Manzanares, COO at GPW Health Center. “Luma’s Digital Call Deflection has empowered 25 percent of our patients to self-serve via text message, ultimately helping them get what they need while our staff focus on more complex calls.”

Luma Digital Call Deflection meets patients’ expectations for self-service options and gives them more control over their time. By giving them the option to seamlessly switch from a phone call to self-service text messaging, Digital Call Deflection reduces the long wait times that contribute to call abandonment and can drive up to 20 percent of patients to abandon their call and seek care elsewhere. Building on the power of Luma’s category-defining Patient Success Platform™, it empowers patients to view, schedule, cancel, or change appointments, request a prescription refill, get directions to a clinic location, or ask staff a question—all without staff intervention or the need to monitor a chat line.

“We want to make every aspect of getting care easy, whether that’s on a cell phone, website, or landline, and no matter what the patient is doing or what time it is,” said Kat Mittleider, senior product manager at Luma Health. “Digital Call Deflection provides patients more options to make getting what they need easier.”

Digital Call Deflection improves the patient experience at healthcare organizations

At Main Line Health, a regional health system that integrated Luma with Epic, Digital Call Deflection has saved more than 15,000 minutes of call center time, to date.At GPW Health Center, a federally qualified health center (FQHC) integrating Luma with eClinicalWorks, more than 25 percent of patients switched to SMS rather than wait on hold.At KC Pain Centers, a specialty group integrating Luma with eClinicalWorks, within two weeks of implementing Digital Call Deflection, more than 200 patients opted to receive a text to get their appointment details rather than wait on hold.

About Luma Health
Luma Health was founded on the idea that healthcare should work better for all patients. Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem. This orchestration is supported by Luma Bedrock™ data-driven best practices, based on more than 700 million data points across more than 80 million patient interactions. Headquartered in San Francisco, Luma serves more than 600 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 50 million patients. For additional information, visit lumahealth.io.

Media contact
Tim Cox | ZingPR for Luma Health
tim@zingpr.com


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SOURCE Luma Health Inc.

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Amasian TV Now on LG Channels: Your New Destination for Korean Dramas and Trendy Asian Entertainment

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December 19, 2024

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FULLERTON, Calif., Dec. 19, 2024 /PRNewswire/ — ODK Media, Inc., the powerhouse behind North America’s largest Korean streaming platform, is proud to announce its partnership with LG Electronics to launch Amasian TV channels on LG Channels.

Launching first in the U.S. and Canada in December 2024, Amasian TV offers over 200 fresh, premium movies and series, blending cultural richness with top-tier entertainment. Powered by advanced AI-driven analytics, Amasian TV ensures viewers always have access to trending, top-rated content.

Building on its reputation as a leader in Asian content distribution, ODK Media operates platforms like OnDemandKorea, OnDemandChina, and OnDemandViet, trusted by millions for premier entertainment. Leveraging its expertise in FAST (Free Ad-Supported Streaming TV) and multicultural audience insights, ODK is expanding partnerships with top streaming platforms and CTV providers to cater to general audience who love culturally rich content.

“We’re thrilled to partner with LG Electronics to bring Amasian TV to millions,” said Young Cha, Founder and CEO of ODK Media. “This partnership represents a significant milestone in our global mission to deliver premium, localized entertainment. With ODK’s FAST expertise and LG’s platform, we are redefining the global experience of Asian entertainment”

LG Channels, is a free streaming service offering 300+ curated live and on-demand channels, including movies, TV shows, news, sports, and kids’ content. Available on LG Smart TVs.

With the launch of Amasian TV on LG Channels, ODK Media continues to pave the way for global audiences to enjoy the best in Asian entertainment.

About ODK Media0
Since 2011, ODK Media, Inc. has been at the forefront of connecting global viewers to premium international content. Through its owned and operated OTT platforms, including Amasian TV, OnDemandKorea, OnDemandChina, and OnDemandViet, ODK Media offers top-tier entertainment to diverse audiences. The company’s extensive global content network provides comprehensive end-to-end solutions, including content IP distribution, localization, and monetization, to global service providers, broadcasters, and theaters. For more information, please visit www.odkmedia.net.

Media Contact
pr@odkmedia.net

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SOURCE ODK Media Inc.

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Malwarebytes Expands Corporate Go-To-Market Executive Leadership Team

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32 minutes ago

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December 19, 2024

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New leaders to Fuel Continued Growth and Expansion of Corporate Business Unit

SANTA CLARA, Calif., Dec. 19, 2024 /PRNewswire/ — Malwarebytes, a global leader in real-time cyber protection, today announced the expansion of its corporate go-to-market executive leadership team. For its Corporate business unit, Malwarebytes recently hired Andy Singer as Senior Vice President (SVP), Marketing; promoted Lee Wei to SVP, Customer & Product in September; and elevated Jason Coville to Chief Revenue Officer in April. These newly appointed leaders will spearhead revenue, product, marketing, and customer success efforts to support the continued small and medium business (SMB) and managed security provider (MSP) growth.

“We continue to see tremendous demand for advanced, cost-effective, and easy to use cybersecurity solutions for SMBs and MSPs,” said Marcin Kleczynski, Founder and CEO, Malwarebytes. “Jason, Lee Wei, and now Andy have stepped into new roles at a pivotal time as we continue to innovate and invest in our ThreatDown product family. Their expertise and unwavering passion for our mission—to conquer threats and empower IT—are essential as we continue to transform SMB cybersecurity.”

These three executives bring decades of security and go-to-market experience. Jason Coville previously served as the unit’s Chief Sales Officer, as CRO he will be responsible for aligning sales and marketing, while driving growth and maximizing profits. Lee Wei, previously served as VP, Global Field Technical Solutions and Operations, as SVP, Customer and Product, he will be responsible for aligning sales, marketing, and customer success, while driving growth and maximizing profits. Andy Singer previously served in a number of security marketing leadership positions for both public companies and startups, as SVP of Marketing he is responsible for global go-to-market strategy and execution.

Since growing the executive leadership team, ThreatDown, powered by Malwarebytes has expanded its product offerings, grown its channel business and partnerships and received multiple third-party validation awards. In just one year, the organization strengthened its product portfolio with bundles, Managed Detection & Response (MDR) enhancements, ARM-based support and Security Advisor with AI. Malwarebytes entered new strategic partnerships with Connectwise, TeamViewer, Onecom, SuperOps, Climb Channel Solutions among others. Third-party validation continues to be a focus for the company with ThreatDown earning every MRG Effitas award for three consecutive years, alongside multiple G2 accolades including leader recognition for Endpoint Detection and Response (EDR) and Managed Detection & Response (MDR), most implementable and best support.

To learn more about ThreatDown products and solutions, powered by Malwarebytes, visit the website, or follow us on LinkedIn and X.

About Malwarebytes
Malwarebytes is a global cybersecurity leader delivering award-winning endpoint protection, privacy and threat prevention solutions worldwide. Built on decades of experience as the last resort to find and eradicate the latest malware, Malwarebytes is now trusted by millions of individuals and organizations to stop threats at each stage of the attack lifecycle, secure digital identities and safeguard data and privacy. A world class team of threat researchers and proprietary AI-powered engines provide unmatched threat intelligence to detect and prevent known and unknown threats. The company is headquartered in California with offices in Europe and Asia. For more information and career opportunities, visit https://www.malwarebytes.com.

Malwarebytes Media Contact:
Julianne Cavanaugh, Public Relations
press@malwarebytes.com

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SOURCE Malwarebytes

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MAIRE SIGNS AN AGREEMENT FOR A JVC BETWEEN NEXTCHEM AND NEWCLEO TO PROVIDE HIGHLY QUALIFIED TECHNICAL SERVICES FOR THE DELIVERY OF POWER PLANTS BASED ON NEWCLEO’S 200 MWe NUCLEAR ADVANCED MODULAR REACTOR (AMR)

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December 19, 2024

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The JVC will provide highly qualified technical services to newcleo for the delivery of design, critical equipment supply and project management integrationThe JVC will also look to offer its services to other SMR and AMR technology providersnewcleo will take a 40% stake in the JVC focused on creating new IP and performing technical services and NEXTCHEM will be granted newly issued shares up to 5% of newcleo’s share capital at pre-money valuationTECNIMONT (MAIRE integrated E&C solutions) will be granted preferred status as E&C solutions provider

MILAN, Dec. 19, 2024 /PRNewswire/ — MAIRE S.p.A. and newcleo Holding SA (“newcleo”) have signed an agreement for a Joint Venture Company (JVC) between MAIRE’s subsidiary NEXTCHEM (Sustainable Technology Solutions) and newcleo to develop a new generation commercial-scale power plant, based on newcleo’s 200 MWe Advanced Modular Reactor (AMR). According to newcleo’s plan, the first non-nuclear pre-cursor prototype of the AMR is expected to be ready by 2026 in Italy, the first reactor operational in France as of end 2031, while final investment decision for the first commercial power plant is expected around 2029.

 

newcleo’s LFR (Lead-cooled Fast Reactor)-AS-200 technology fully embodies the circular economy model using mixed oxide (MOX) as fuel (i.e. reprocessed nuclear wastes), in line with NEXTCHEM’s vision on circularity.

The JVC will facilitate and accelerate the development and commercialization of the “LFR-AS-200”, thanks to the synergic competences of the two shareholders in the energy industry.

Upon execution of binding agreements, newcleo will take a 40% stake in the NEXTCHEM’s newly incorporated company focused on creating new intellectual property (IP) and performing technical services. The deal will result in NEXTCHEM being granted newly issued shares up to 5% of newcleo’s share capital at pre-money valuation, subject to the achievement of certain milestones the first of which is newcleo’s entrance into the JVC, and the last being linked to the final investment decision (FID) by the first client.

NEXTCHEM will contribute to the JV skills, management and engineering competences and tools, as well as a dedicated commercial platform for the deployment of LFR-AS-200 projects, to complement newcleo’s ever growing expertise in the nuclear field.

The JVC will benefit from competences of both parties and create its own new IP. In particular, newcleo will develop the nuclear reactor for its own LFR-AS-200 technology, while NEXTCHEM will leverage its own distinctive know-how to enable the JVC to deliver the extended basic design, procure the critical proprietary equipment relevant to the Conventional Island and Balance of Plant of the nuclear power plant, and provide project management/integration services to newcleo.

The Conventional Island and the Balance of Plant are essential to convert nuclear energy into electrical power dispatchable to the grid or used to serve chemical districts according to NEXTCHEM’s e-Factory format, thus contributing to the decarbonization of the chemical industry by producing low-carbon chemicals and e-fuels.

The JVC will also provide integration services to other SMR (Small Modular Reactor) and AMR technology providers who are not competing with newcleo. This business model will serve the industrialization of the energy transition for any customer potentially interested in implementing power plants based on Generation IV nuclear technologies.

TECNIMONT (Integrated E&C Solutions) will be granted a preferred partner status for the delivery of projects, thanks to its state-of-the-art modularization approach to optimize construction and planning methodology, reducing time and costs.

The transaction is expected to be finalized by the end of February 2025.

Alessandro Bernini, CEO of MAIRE, commented: “This collaboration is a clear representation of our ability to offer a complete range of services for energy transition combining our innovative vision on sustainable technology solutions with our traditional competences in integrated engineering solutions. Today we set a further milestone in our progressive path to implement carbon-neutral chemistry models based on safe, reliable and competitive energy supply.”

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