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IT Event Management Drives More Value When Integrated with Other ITSM Practices, According to New Info-Tech Research Group Blueprint

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2 years ago

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The firm outlines how a properly engineered event management process allows organizations to more effectively monitor and understand their IT environment.

TORONTO, March 13, 2023 /PRNewswire/ – As technology continues to evolve, organizations are finding it increasingly challenging to manage their modern and intricate IT environments. One of the main difficulties IT departments face is the identification and timely resolution of incidents within their infrastructure. These incidents can vary in severity from minor issues such as software bugs to major outages that can impact critical business operations resulting in extended periods of downtime and lost productivity. To help organizations implement a more effective IT event management strategy and ensure timely incident resolution, global IT research and advisory firm Info-Tech Research Group has published its industry blueprint, Engineer Your Event Management Process.

Info-Tech’s blueprint emphasizes the importance of implementing event management to reduce the response time of technical teams dealing with incidents that degrade system performance. However, most organizations are unprepared for and face challenges in building an integrated event management practice where developers, service desk, and operations can all rely on event logs and metrics. Further, organizations find defining the scope of event management challenging, including identifying which systems to track, operational conditions, related configuration items, and associated actions of the tracked events.

The research blueprint indicates two additional obstacles to building an effective event management process. The first is the reduced visibility of on-premises tools due to the rise of managed, subscription, and cloud services. The second is the complexity of modern systems, which makes it difficult to determine the true cause and effect of any issues that arise.

“Trying to organize a catalog of IT events is difficult when working from the bottom up,” says Benedict Chang, senior advisory analyst at Info-Tech Research Group. “It is recommended organizations start with the business drivers of event management to keep the scope manageable.”

The firm’s research explains that in event management, every step, from choosing which events to monitor to actioning the events when detected, must be purposeful and explicit. Event management must be integrated into the service management environment to inform and drive the appropriate actions.

To help organizations track monitored events purposefully and respond effectively, Info-Tech suggests clearly defining a limited number of operational objectives that may benefit from event management. The firm also recommends organizations focus only on the key systems whose value is worth the effort and expense of implementing event management. Further, writing a data retention policy that balances operational, audit, and debugging needs against cost and data security needs is crucial.

Info-Tech’s new blueprint highlights that event management cannot happen in isolation and that its goals must come from the pain points of other IT service management practices. Therefore, event management must inform and build handoffs to other service management practices to drive the proper action when an event is detected; these practices include:

Logging, Archiving, and Metrics: Monitoring and event management can be used to establish and analyze a baseline. The more organizations know about their system baselines, the easier it will be to detect exceptions.

Change Management: Events can inform necessary changes to stay compliant or to resolve incidents and problems. However, it does not mean that changes can be implemented without the proper authorization.

Automatic Resolution: The best use case for event management is for it to automatically detect and resolve incidents and problems before end users or IT teams are even aware.

Incident Management: Events sitting in isolation are useless if there is no effective way to pass potential tickets off to incident management to mitigate and resolve them.

Problem Management: Events can identify problems before they become incidents. However, organizations must establish proper data logging to inform problem prioritization and actioning.

Ensuring that event management has open lines of communication and actions tied to related practices enables efficient action when needed. Therefore, Info-Tech advises that IT leaders must note that event management is a group effort, with integration with other management practices driving more value.

To learn more about the research and recommendations, download the complete Engineer Your Event Management Process blueprint.

For more information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and Twitter.

About Info-Tech Research Group

Info-Tech Research Group is one of the world’s leading information technology research and advisory firms, proudly serving over 30,000 IT professionals. The company produces unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. For 25 years, Info-Tech has partnered closely with IT teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

Media professionals can register for unrestricted access to research across IT, HR, and software and over 200 IT and Industry analysts through the ITRG Media Insiders Program. To gain access, contact pr@infotech.com.


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SOURCE Info-Tech Research Group

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Dana-Farber Cancer Institute Partners with Clinical.ly to Enhance Regulatory Operations with eReg Solutions

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September 19, 2024

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NEW YORK, Sept. 19, 2024 /PRNewswire/ — The Dana-Farber Cancer Institute, a world leader in cancer treatment and research, chose Clinical.ly’s (www.clinical.ly) Research Suite™ to streamline regulatory operations, marking a significant step toward more efficient and compliant clinical trial management. Dana-Farber joins a growing number of research organizations that leverage Clinical.ly’s innovative solutions to streamline clinical trial processes. Clinical.ly’s eReg platform offers a comprehensive, paperless solution that centralizes regulatory workflows, ensuring compliance and transparency across clinical trials.

“We are thrilled to support Dana-Farber’s clinical research operations,” said Henry Kravchenko, Clinical.ly’s CEO.

This partnership continues Clinical.ly’s success in providing best-in-class enterprise tools for conducting clinical research. “We are thrilled to support Dana-Farber’s clinical research operations,” said Henry Kravchenko, Clinical.ly’s CEO. “Our eReg platform and wider set of features in Clinical.ly Research Suite™ will empower that renowned organization, and we all look forward to supporting their teams.”

About Clinical.ly Research Suite™ 

Clinical.ly Research Suite™ is a comprehensive solution that eliminates traditional, paper-based processes. By automating and centralizing essential workflows in the Clinical.ly Research Suite™, organizations achieve huge efficiency improvements, greater trial oversight, document management, and regulatory compliance. The Clinical.ly Research Suite™ includes:

eReg: A best-in-class electronic regulatory bindereSource: An intuitive & feature-rich, paperless data capture solution that streamlines data collection from trial participantseConsent: A fully digital solution for capturing informed consent, improving participant engagement and site complianceClinicallySign: 21 CFR Part 11 compliant eSignature functionalityClinicallyPay: A secure and instantaneous participant stipend payment and reimbursement solution

About Dana-Farber Cancer Institute

Founded in 1947, Dana-Farber Cancer Institute is committed to providing adults and children with the best treatment available today while developing tomorrow’s cures through cutting-edge research. Based in Boston, Dana-Farber is a teaching affiliate of Harvard Medical School and ranks consistently as one of the top cancer hospitals in the world.

About Clinical.ly

Clinical.ly provides differentiated, cloud-native technology solutions to the clinical research industry, enabling research organizations to conduct studies with greater efficiency and ease. Clinical.ly is dedicated to developing technology that eliminates tedious manual labor, allowing clinical research professionals to focus on patient care.

View original content to download multimedia:https://www.prnewswire.com/news-releases/dana-farber-cancer-institute-partners-with-clinically-to-enhance-regulatory-operations-with-ereg-solutions-302253690.html

SOURCE Clinical.ly

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Fall Into Creativity with the Monport Laser Fall Sale

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16 mins ago

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September 19, 2024

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NEW YORK, Sept. 19, 2024 /PRNewswire/ — Experience laser innovation this Fall with Monport Laser, an industry frontrunner in laser engraving and cutting technology, with an exclusive Fall Sale offering incredible discounts and free accessories on a wide range of high-performance laser engraving machines. From September 19th to September 30th, customers can take advantage of this limited-time opportunity to elevate their laser engraving businesses with cutting-edge laser innovation at unbeatable prices.

Monport Laser has been dedicated to providing innovative and reliable laser machines that empower businesses and individuals to achieve their goals. With a focus on quality, precision, and customer satisfaction, Monport Laser has established itself as a trusted leader in the industry. Their commitment to excellence is evident in every laser they produce, ensuring exceptional performance, reliability, and value.

Embrace the Power of CO2 Laser Technology with Exclusive Offers

Monport Laser will offer two free accessories with selected CO2 laser machines during the Monport Fall sale. These versatile lasers are ideal for various applications, including engraving, cutting, and marking wood, acrylic, leather, and more. By taking advantage of this Fall sale, laser engraving businesses can enhance their productivity and expand their creative possibilities.

Experience Unmatched Value with Fiber Laser Discounts

Monport Laser offers substantial discounts of up to $4200 and 3 free accessories on selected models for those seeking the precision and speed of fiber laser technology. Fiber lasers are renowned for their ability to process metals with exceptional efficiency and accuracy, making them indispensable for metal fabrication, manufacturing, and jewelry production. Additionally, customers purchasing fiber lasers during the Fall sale will receive three free accessories, further sweetening the deal.

Elevate Your Desktop Laser Experience with a Free Water Chiller

Monport Laser is committed to providing comprehensive solutions for businesses of all sizes. As part of the Fall sale, customers who purchase the 40W Desktop laser will receive a Free Water Chiller Cw3000. This essential accessory ensures optimal cooling and performance, prolonging the lifespan of the laser and guaranteeing consistent results.

Discover Additional Savings on a Wide Range of Accessories

Monport Laser offers an additional 20% discount on selected accessories to complete your laser setup. From lenses and nozzles to rotary tables and smoke extraction systems, customers can find everything they need to maximize the potential of their laser machines.

Unleash Your Creativity and Productivity

Monport Laser’s Fall sale is the perfect opportunity to invest in laser technology that empowers your business or fuels your creative passions. With exceptional discounts and free accessories, you can acquire the ideal laser solution to meet your needs and budget.

Whether you’re an entrepreneur, artist, or manufacturer, Monport Laser’s advanced laser machines offer unparalleled precision, versatility, and reliability. Take advantage of this limited-time Fall sale and unlock your projects’ full potential for laser innovation.

About Monport Laser

Monport Laser is a global leader in designing, manufacturing, and distributing high-quality laser machines and accessories. With a commitment to innovation and customer satisfaction, Monport Laser provides cutting-edge solutions for various industries, including manufacturing, engraving, marking, and more.

For more information, visit monportlaser.com and follow them on social media for the latest updates.

Website: https://www.monportlaser.com/

 

 

 

View original content:https://www.prnewswire.com/news-releases/fall-into-creativity-with-the-monport-laser-fall-sale-302253699.html

SOURCE Monport Laser

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MEDIA ADVISORY – Minister Wilkinson to Make a Critical Minerals Infrastructure Announcement

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16 mins ago

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September 19, 2024

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VANCOUVER, BC, Sept. 19, 2024 /CNW/ – The Honourable Jonathan Wilkinson, Minister of Energy and Natural Resources, and Ranj Pillai, the Premier of Yukon, will make a funding announcement in support of critical minerals infrastructure projects. A media availability will follow.

Date: September 20, 2024

Time: 10:30 a.m. PT

All accredited media are asked to pre-register by emailing media@nrcan-rncan.gc.ca. A dial-in line is available for media and will be provided upon registration.

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SOURCE Natural Resources Canada

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