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DevRev announces the general availability of Product-Led Support, the first app built on its DevCRM platform

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This new take on CRM allows modern software companies to bring departments together and support their customers “as one”

PALO ALTO, Calif., Oct. 18, 2022 /PRNewswire/ — DevRev, a company bringing developers and engineers closer to customers, today announced the public launch of DevCRM: the only API-driven, developer-first customer relationship management (CRM) platform for product-led SaaS companies.

In an era of all things product-led, DevRev’s converged “DevCRM” platform brings together customer support conversations and tickets with developer issues and product enhancements. Today’s companies spend hundreds of thousands of dollars to stitch together Slack channels, emails, and in-app widgets with support portals, product boards, and issue tracking software. Yet, these hand-crafted solutions often lead to subscription churn and low customer satisfaction. Tomorrow’s design focused, customer obsessed companies will use product and user centric CRMs to ensure every employee delivers customer success.

To realize this vision, DevRev today also announced the general availability of its Support app, an in-app widget, and APIs and webhooks for modern software companies that believe in the power of one: one support engineer, one team between support engineers and developers, and one customer success culture across all. The newly unveiled Support app unifies departments to collaborate as one social team in real-time. This is Product-Led Support!

“Over the last six months of using DevCRM, we’ve been able to experience the product, customer, and developer trifecta that can take a product-led company from good to great. It’s no secret that DevRev is at the forefront of product-led customer communications. We’re thankful they’ve helped us lower costs, net better economics, and most importantly, increase customer satisfaction,” said Alok Mishra, CTO, and co-founder of GoodMeetings. “As a deep tech company, our customers are developers who prefer to communicate via Slack. Our customers love this kind of communication because it feels like 100ms is their video backend team. But managing thousands of Slack channels was becoming challenging. With DevRev, we can scale our customer communications and move beyond archaic customer support systems,” said Kshitij Gupta, CEO, and co-founder, 100ms.

“Like Nutanix, we are looking at DevRev as another marathon in a large market with established competitors,” said Dheeraj Pandey, CEO, and co-founder of DevRev. “But this decade, with our APIs and webhooks, we will be leaning heavily on the developer community to help us build a modern company with powerful network effects.”

“We’ve been monomaniacally focused on design to converge the workflows of customer support, product management, and developers,” added Manoj Agarwal, President, and co-founder of DevRev. “Convergence was a big mantra for us at Nutanix, and we won the hearts and minds of our users because we integrated people and their use cases.”

The DevCRM platform syncs GitHub, Jira, legacy CRMs, and Slack events in real time with DevRev’s modern issues, tickets, and conversations, elevating managers — technical account managers, project managers, product managers, and customer success managers – to drive user adoption and retention. This is the new convergence!

Please see the product demo video and slides with more information.

DevRev also announced that it has now raised $70M in seed capital since its inception in 2020. “While this could be the largest seed in the history of Silicon Valley, our employees in five locations around the world are stretching the dollar as far as they can – with automation, cloud observability, and using a minimal set of business software tools,” said Pandey. “DevRev-on-DevRev has kept us disciplined and tightly knit as a company.”

For more information on DevRev funding, or for investor relations, visit here.

Media Contact DevRev
media@devrev.ai

 

 

Video – https://mma.prnewswire.com/media/1923459/Demo_Final__1.mp4
Photo – https://mma.prnewswire.com/media/1923414/founders_approved2.jpg
PDF – https://mma.prnewswire.com/media/1923456/ga_press_release_v3.pdf?p=original
Logo – https://mma.prnewswire.com/media/1800076/DevRev_Logo.jpg 

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CHINT Shines on Forbes Global Brand Top 30

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SHANGHAI, Nov. 22, 2024 /PRNewswire/ — The “2024 Forbes China Go-International Brands Top 30” results have been officially announced. CHINT has earned a spot on the prestigious list and is recognized for its outstanding performance and significant contributions on the global stage. This honor highlights CHINT’s high recognition in international markets and marks a solid step forward in advancing Chinese brands globally.

After more than two decades of overseas development, CHINT Group has steadily expanded its business to over 140 countries and regions worldwide, covering key industries such as low-voltage electrical appliances, smart electrical equipment, instrumentation, and green energy. CHINT Global’s globalization strategy is reflected not only in its extensive business layout but also in the localization of talent and R&D.

Globally, CHINT employs over 50,000 people across five business regions and more than 40 subsidiaries, with a local talent rate exceeding 66%. The company has established 20 research institutes worldwide, focusing on the customized development of localized products, investing 3%-12% of its annual sales revenue in R&D, accumulating over 8,000 authorized patents, and participating in the formulation of industry and international standards more than 400 times.

Regarding localized manufacturing, CHINT Group has 28 manufacturing bases globally, including eight overseas, with product lines covering the full range of products. Regarding localized delivery, local logistics centers have been established in all five business continents, increasing international project coverage by over 50% and shortening the average delivery cycle by more than 60 days.

The Forbes Brand Going Global award for CHINT means a high recognition of its efforts in implementing globalization strategies, promoting localized operations, and driving innovative development. This honor is not only an affirmation of the past but also an inspiration for the future. CHINT Global will continue to forge ahead, striving to become a global leader in the full industry chain of smart electrical energy solutions, and will continue to contribute to the development of the global energy and electricity industry.

Photo – https://mma.prnewswire.com/media/2565329/image_5019413_32599362.jpg

View original content:https://www.prnewswire.co.uk/news-releases/chint-shines-on-forbes-global-brand-top-30-302314106.html

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KBR’s Market-Leading Ammonia Technology Selected by AMUFERT, Angola

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HOUSTON, Nov. 22, 2024 /PRNewswire/ — KBR (NYSE: KBR) announced today that it has signed an agreement with AMUFERT for the development of a new ammonia plant in Soyo, Angola.

Under the terms of the contract, KBR will provide a technology license, proprietary engineering design, equipment and catalyst solutions for AMUFERT’s 2,300 metric tons per day ammonia plant. Leveraging KBR’s proprietary technologies and expertise in ammonia, the planned facility will assist Angola and its neighboring countries move towards greater food security and self-sufficiency.

“We are thrilled to be a part of this project and support AMUFERT’s efforts in accelerating sustainable agriculture in Angola through our leading ammonia technology,” said Jay Ibrahim, KBR President, Sustainable Technology Solutions. “KBR has a proud legacy in Angola, and we look forward to working closely with AMUFERT and our partners to ensure the success of this important project.”

KBR is a world leader in ammonia technology and has been at the forefront of innovation in the ammonia market for decades. Since 1943, KBR has licensed, engineered or constructed over 260 grassroot ammonia plants worldwide.

About KBR

We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 80 countries and operations in over 30 countries.

KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.

Visit www.kbr.com

Forward Looking Statements

The statements in this press release that are not historical statements, including statements regarding future project performance, are forward-looking statements within the meaning of the federal securities laws. These statements are subject to numerous risks, uncertainties and assumptions, many of which are beyond the company’s control, that could cause actual results to differ materially from the results expressed or implied by the statements. These risks, uncertainties and assumptions include, but are not limited to, those set forth in the company’s most recently filed Annual Report on Form 10-K, any subsequent Form 10-Qs and 8-Ks and other U.S. Securities and Exchange Commission filings, which discuss some of the important risks, uncertainties and assumptions that the company has identified that may affect its business, results of operations and financial condition. Due to such risks, uncertainties and assumptions, you are cautioned not to place undue reliance on such forward-looking statements, which speak only as of the date hereof. Except as required by law, the company undertakes no obligation to revise or update publicly any forward-looking statements for any reason.

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SOURCE KBR, Inc.

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At Its European Innovation Day 2024, Huawei Advocates Collaboration to Unlock Europe’s Potential

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PARIS, Nov. 22, 2024 /CNW/ — Huawei hosted the 2024 “Europe Innovation Day” in Paris, an event where European tech leaders, business representatives, and innovation experts explored opportunities for cross-border and cross-industry collaboration. Under this year’s theme of “Unleashing the Potential of European Innovation,” the event addressed critical challenges in Europe’s digital transformation, offering strategies to strengthen regional ecosystems and enhance global competitiveness.

Driving Europe’s Digital Progress through Cooperation

Jesus Contreras, Chief Operations and Financial Officer of EIT Digital, stated: “Innovation is never a solo endeavor; it relies on collaboration and exchange among all parties.” He emphasized that digital innovation flourishes when global partners and customers with diverse perspectives unite, bringing energy and momentum to collaborative efforts.

Nicola Caputo, Regional Minister of Campania (Italy) and Member of the European Committee of the Regions, highlighted the challenges Europe faces in its digital transformation, such as insufficient digital literacy, lagging commercial adoption, and uneven 5G coverage. He called for governments to strengthen cross-border cooperation to boost Europe’s global competitiveness in the digital economy.

Ximo Puig, Spain’s Permanent Representative to the OECD, stated: “Innovation is essentially a framework. Governments, businesses, and society must leverage this framework to collectively foster long-term development and build a fully connected world.”

Laurent Lafforgue, a renowned mathematician at Huawei Technologies France, said: “The rapid advancement of technological innovation relies on solid foundational theories. Robust theoretical research is essential to achieving sustainable and long-term technological progress.”

Huawei’s Commitment to Long-Term Investment

 “Innovation is a long-term process,” remarked Yu Liang, Vice President of Huawei Cloud Global Ecosystem. He affirmed Huawei’s dedication to fostering open collaboration that drives both societal and commercial value. Yu further announced Huawei’s partnership with Station F to launch a sustainability-focused incubation program, aiming to support 10 startups in sectors like retail, automotive, and industrial manufacturing, enabling them to achieve rapid growth within a seven-month incubation period.

Advancing Digital Transformation and Building Europe’s Future

At the “Driving Digital Transformation for Europe’s Emerging Innovators” forum, co-hosted by Euronews and Huawei, participants underscored the necessity of cross-sector collaboration and open ecosystems. Key speakers included Horst Heitz, Chair of SME Connect Steering Committee; Ana Paula Nishio de Sousa, Director of Digital Transformation & AI at the UN Industrial Development Organization; Alexander Pisemskiy, CEO of Zenpulsar; and Gaurav Tripathi, CTO of Partex NV. They emphasized the need for open data-sharing platforms and collaborative ecosystems to cultivate a more inclusive and adaptable innovation environment.

Huawei Cloud will continue to invest in Europe by delivering stable and reliable cloud infrastructure, working with government agencies and universities to cultivate digital talent, and supporting startups to scale across regions,” said Zhu Xiaoming, Vice President of Huawei Cloud Global Industry Development. He noted that Europe’s digital transformation is advancing slower than the targets outlined in the Europe Digital Decade 2030 plan, particularly in areas such as data and artificial intelligence.

Promoting Inclusivity and Women Innovators

Berta Herrero, Head of Diversity, Equality, and Inclusion at Huawei Europe, moderated a panel discussion on empowering women innovators. Panelists included Rebeca de Sancho Mayoral, Senior Adviser on EU Innovation & Access to Finance at the European Commission; Egle Ciuoderiene, Founder of Duevo; Iva Tasheva, Co-Founder and Cybersecurity Lead at CyEn; and Gaia Verzelli, an alumna of Huawei’s Women Leadership School. They shared insights into EU funding and policy initiatives designed to support women entrepreneurs and called for greater female participation in the tech innovation ecosystem to foster an inclusive and diverse environment.

A Call to Action

Closing the event, Tony Yong Jin, Director of Business Environment Affairs of the European Region at Huawei, called on all parties to take decisive action to drive digital innovation and build a more connected, inclusive, and sustainable Europe. He stated, “Today, I call on all of us to embrace digital innovation—not just because of its promises, but because of its profound impact on every individual, family, and community.”

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SOURCE Huawei Technologies Co., Ltd

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