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99% of Customer Service Executives Recognize Using Chat with Customers Strengthens Customer Experience

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Clickatell’s new Chat Commerce Trends Report finds 88% of CX leaders agree that using chat channels for payments will help meet revenue goals

REDWOOD CITY, Calif., March 30, 2022  /PRNewswire/ — Clickatell, CPaaS innovator and Chat Commerce leader, launches its latest Chat Commerce Trends Report, revealing 99% of customer service executives recognize benefits to using chat with customers to bolster customer experience and drive revenue and growth for their businesses.

Customer service teams are increasingly responsible for revenue with 81% saying they are compensated based on performance and sales within their teams. These executives are facing challenges in achieving results with 95% saying there are technology or process challenges in their departments hindering success. Notably, 43% said their customers find their payment technology hard to use, and 41% said reporting and analysis is disjointed.

Chat Commerce Trends Report reveals 99% of customer service executives recognize benefits to using chat with customers

“Revenue-generating responsibilities of customer service departments have significantly increased, while many of their technical capabilities have remained the same,” said Pieter de Villiers, Co-Founder and CEO at Clickatell. “With rising revenue expectations should also come the tools and investments that help customer service departments meet them. Chat Commerce providing seamless and secure engagement and transactions that allows representatives to support customers along their entire path to purchase, while also encouraging the opportunity for increased sales.”

Customer service executives trust chat for sales and payments

Overwhelmingly, (96%) of customer service teams in these revenue producing departments are responsible for taking payments from their customers, and yet, more than half still use antiquated processes, such as sending a bill or invoice (60%) or taking credit cards (53%). 97% of leaders agree customer service teams would benefit by using chat-to-pay technology and nearly half (48%) of organizations that don’t currently accept chat payments plan to do so in the future. Additionally, 88% of leaders agree that using chat channels for payments will help meet revenue goals; 97% said that chat payment investments pay for themselves.

WhatsApp, Google Chat and Facebook Messenger are the chat apps most used by customer service teams:

WhatsApp (47%) Google Chat (40%) Facebook Messenger (31%) Instagram Chat (30%) Apple Messages (23%) WeChat (23%) Telegram (21%) Discord (15%) Snapchat (15%) Line (6%) Viber (5%) Signal (5%)

99% surveyed find a significant number of benefits when using chat with customers including the following:

Faster response times Simple and easy for customers Improved customer satisfaction Increased customer engagement Convenience for customers Reduced call center costs Stronger customer relationships Improved agent efficiency Continuation from existing or saved chat history Lower risk of fraud

The survey findings also noted that email (30%) and chat apps (27%) are the most preferred channels for customer service agents, while phone calls (19%) are least preferred.  

Clickatell’s Chat Commerce Trends Report, which is based on a survey of 340+ senior customer service leaders in the U.S., can be viewed here. To learn more about how to implement chat payments, see Clickatell’s Chat 2 Pay product page and read how it enables businesses to securely accept payments in chat messaging by sending consumers a payment link.

About Clickatell

Clickatell is the global Chat Commerce leader powering businesses to connect, interact, and transact with consumers anytime, anywhere in chat. The low / no-code, feature-rich Chat Commerce Platform sits at the intersection of communications (CPaaS, CCaaS) and commerce (digital payments). Clickatell serves over 10,000 customers, many of which are Fortune 500 companies and leading global brands activating their own digital commerce transformations. Clickatell is headquartered in Silicon Valley, CA, and has offices in Canada, South Africa and Nigeria. Learn more at www.clickatell.com.

Media Contacts

Clickatell, Andrea Mahoney, andrea.mahoney@clickatell.com, 415-846-1543 Clickatell, Nadia Louw, nadia.louw@clickatell.com, +27 (21) 910 7700

 

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Spinal Simplicity Ranked the 190th Fastest-Growing Company in North America on the 2024 Deloitte Technology Fast 500™

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Spinal Simplicity has been ranked 190th on the 2024 Deloitte Technology Fast 500™, recognizing its 617% revenue growth from 2020 to 2023. This success is driven by the widespread adoption of its Minuteman Interspinous Fusion Device and the launch of its Sacroiliac Fusion product line, including Liberty SI, Hero SI, and Patriot SI. The company continues to innovate with over 150 global patents, improving patient outcomes and quality of life.

OVERLAND PARK, Kan., Nov. 21, 2024 /PRNewswire-PRWeb/ — Attributes 617% Revenue Growth to increased adoption of its Flagship Interspinous Fusion Device, Minuteman, and new Sacroiliac Fusion product line Liberty SI, Hero SI, and Patriot SI

“It’s an incredible honor to be recognized as one of the Fastest Growing Companies in North America by Deloitte,” says Todd Moseley.

Overland Park, KS, November 21, 2024 — Spinal Simplicity today announced it ranked 190 on the Deloitte Technology Fast 500™, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 30th year. Spinal Simplicity grew 617% during this period from 2020-2023.

Spinal Simplicity’s chief executive officer, Todd Moseley, credits Minuteman adoption, the Flagship Interspinous Fusion Device, and their new Sacroiliac Fusion products, Liberty SI, Hero SI, and Patriot SI, with the company’s 617% revenue growth. He said, “It’s an incredible honor to be recognized as one of the Fastest Growing Companies in North America by Deloitte. Since 2020, Minuteman has seen substantial market penetration utilized by both Surgeon and Interventional Pain Physicians. Our growth was further accelerated by the launch of our novel Sacroiliac Fusion product line launched in 2023.”

Overall, 2024 Technology Fast 500 companies achieved revenue growth ranging from 201% to 153,625% over the three-year time frame, with an average growth rate of 1,981% and a median growth rate of 460%.

About the 2024 Deloitte Technology Fast 500

Now in its 30th year, the Deloitte Technology Fast 500 provides a ranking of the fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies — both public and private — in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2020 to 2023.

In order to be eligible for Technology Fast 500 recognition, companies must own proprietary intellectual property or technology that is sold to customers in products that contribute to a majority of the company’s operating revenues. Companies must have base-year operating revenues of at least US$50,000, and current-year operating revenues of at least US$5 million. Additionally, companies must be in business for a minimum of four years and be headquartered within North America.

About Spinal Simplicity

Spinal Simplicity is a healthcare technology company dedicated to creating simple, innovative procedure solutions for our physician partners to help improve their patient’s pain and quality of life. Our flagship technologies include Minuteman, Liberty SI, Hero SI, and Patriot SI. With over 150 patents granted globally, Spinal Simplicity remains committed to future innovation.

About Deloitte

Deloitte provides industry-leading audit, consulting, tax, and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500® and more than 8,500 U.S.-based private companies. At Deloitte, we strive to live our purpose of making an impact that matters by creating trust and confidence in a more equitable society. We leverage our unique blend of business acumen, command of technology, and strategic technology alliances to advise our clients across industries as they build their future. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Bringing more than 175 years of service, our network of member firms spans more than 150 countries and territories. Learn how Deloitte’s approximately 460,000 people worldwide connect for impact at www.deloitte.com.

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States, and their respective affiliates. Certain services may not be available to attest to clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

Media Contact

Parker Snedden, Spinal Simplicity, 1 913-451-4414, psnedden@spinalsimplicity.com, spinalsimplicity.com

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Smart Helmets Market to Reach $2.3 Billion by 2031- Exclusive Report by Meticulous Research®

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REDDING, Calif., Nov. 21, 2024 /PRNewswire/ — According to a new market research report titled ‘ Smart Helmets Market Size, Share, Forecast, & Trends Analysis by Type (Full-face, Open-face, Hard Hat), Technology (Integrated Communication System, Bluetooth System, Others), End User (Consumer, Industrial, Others)—Global Forecast to 2031,’

The smart helmets market is expected to reach $2.3 billion by 2031, at a CAGR of 15.4% from 2024 to 2031.

A smart helmet is a helmet equipped with advanced technologies such as sensors, AI, Bluetooth, GPS, and cameras, among others. These technologies provide riders with enhanced safety and convenience. Smart helmets provide risers with information on their surroundings and allow users to access their phones via voice commands. Moreover, features such as built-in lights and head-up displays improve visibility and reduce the risk of accidents. Smart helmets are used across various sectors, such as transportation, manufacturing, construction, military, and sports.

The smart helmets market is experiencing growth primarily due to strict road traffic rules and the increasing need for safety & security. However, the high prices of smart helmets restrain market growth.

Additionally, the increasing preference for smart technology among consumers and technological advancement in wearables are anticipated to offer substantial growth opportunities for market players. However, low awareness about the importance of using helmets poses a significant challenge to market growth.

Download FREE PDF Brochure Of Smart Helmets Market – https://www.meticulousresearch.com/download-sample-report/cp_id=6012

Key Players:

Some of the major players studied in this report are Sena Technologies, Inc. (U.S.), Feher Helmet (Germany), Crosshelmet (Japan), Nexsys. Co., Ltd. (South Korea), H&H Sports Protection USA, Inc. (U.S.), LIVALL Tech Co., Ltd. (China), Intelligent Cranium Helmets LLC (U.S.), Forcite Helmet Systems Pty Ltd. (Australia), NEXX North America (U.S.), Steelbird Hi-Tech India Ltd. (India), STUDDS Accessories Limited (India), Lumos Labs Pte. Ltd. (Hong Kong), JARVISH (Taiwan), TVS Motor Company (India), Headkayse Ltd. (U.K.), HJC AMERICA, INC. (U.S.), and SHOEI Co., Ltd. (Japan).

The smart helmets market is segmented by type (full-face Helmets, open-face Helmets, hard hats), technology (integrated video cameras, integrated communication systems, Bluetooth systems, integrated navigation systems, other technologies), and end user (consumer, industrial, healthcare, construction, military & defense, other end users). The report also provides a comprehensive analysis of the smart helmets market in North America, Europe, Asia-Pacific, Latin America, and the Middle East & Africa.

Smart Helmets Industry Overview: Latest Developments from Key Industry Players

In March 2023, TVS Motor Company (India) launched its new Bluetooth communication devices, S10X & S20X. Both devices feature a mesh-style intercom system that allows for communication between 20 connected riders as far away as 1.2 kilometers. S10X and S20X also allow for mobile GPS navigation, allowing users to keep on riding without ever worrying about getting lost.In April 2022, Forcite Helmet Systems Pty Ltd. (Australia) launched the MK1S Smart Helmet, which features an inventive road alert ecosystem that provides riders with alerts for navigation, speed traps, mobile cameras, live traffic conditions, and more via Forcite’s smartphone app.

Get Insightful Data On Regions, Market Segments, Customer Landscape, And Top Companies (Charts, Tables, Figures And More) – https://www.meticulousresearch.com/request-sample-report/cp_id=6012

Key Findings in the Smart Helmets Market Study:

By type, the hard hats segment is slated to record the highest CAGR during the analysis period. The growing safety concerns in industrial workspaces, the increased adoption of smart helmets among bicyclists, and the growing demand for hard hats in several industries, including construction, oil & gas, mining, and manufacturing, are factors expected to support the segment’s high growth.

By technology, the integrated navigation systems segment is slated to record the highest CAGR during the analysis period. The growing use of smart helmets with navigation systems in industries such as military, mining, and oil & gas to support live tracking, fall detection, and SOS alarm, and the development of smart helmets with GPS for hands-free navigation are factors expected to support the segment’s high growth.

Have Specific Research Needs? Request a Customized Research Report – https://www.meticulousresearch.com/request-customization/cp_id=6012

By end user, the consumer segment is slated to record the highest CAGR during the analysis period. The growing focus of automotive manufacturers on the development of smart helmets, the increasing integration of helmet detection systems into motorcycles, and stringent traffic regulations imposed by transport authorities are factors expected to support the segment’s high growth.

By geography, Asia-Pacific is slated to record the highest CAGR of over 16.5% during the analysis period. The growing inclination toward sports vehicles, rising disposable income levels, increased sales of 2-wheelers, rise in urbanization across several countries in the region, the growing focus of key players on the development of helmets with smartphone connectivity features, increased construction activities, and the region’s strong focus on safety and technology adoption are factors expected to support the market’s high growth.

IMMEDIATE DELIVERY AVAILABLE | BUY THIS RESEARCH REPORT (Insights, Charts, Tables, Figures and More)- https://www.meticulousresearch.com/Checkout/13839807

Scope of the Report:

Smart Helmets Market Assessment—by Type

Full-face HelmetsOpen-face HelmetsHard Hats

Smart Helmets Market Assessment—by Technology

Integrated Video CamerasIntegrated Communication SystemsBluetooth SystemsIntegrated Navigation SystemsOther Technologies

Smart Helmets Market Assessment—by End User

ConsumerIndustrialHealthcareConstructionMilitary & DefenseOther End Users

Smart Helmets Market Assessment—by Geography

North AmericaS.CanadaEuropeK.GermanyFranceItalySpainSwedenNetherlandsRest of EuropeAsia-PacificChinaJapanIndiaSouth KoreaSingaporeAustraliaMalaysiaRest of Asia PacificLatin AmericaBrazilMexicoRest of Latin AmericaMiddle East & AfricaIsraelUAERest of Middle East & Africa

Related Reports:

Wearable Technology Market by Product (Smartwatches, Blood Pressure Monitor Watches, Head-mounted Displays, Smart Headgear, Smart Glasses, Smart Jewelry, Body-worn Cameras), Material, End User, and Geography—Global Forecast to 2029 –https://www.meticulousresearch.com/product/wearable-technology-market-5320

Smart Mirrors Market by Offering (Hardware, Software, Services), Installation Type (Wall Mounted, Free-Styled), Application (Automotive, Healthcare, Residential, Retail, Media & Entertainment, Corporate) and Geography – Global Forecast to 2030 – https://www.meticulousresearch.com/product/smart-mirrors-market-5747

Smart Building Market by Offering (Solution (Energy Management, Infrastructure Management, Safety & Security Management, Network Management) & Services), End User (Residential, Commercial, and Industrial) and Geography – Global Forecast to 2029 – https://www.meticulousresearch.com/product/smart-building-market-5372

Smart Cities Market Size, Share, Forecast, & Trends Analysis by Solution (Smart Citizen Services, Smart Buildings, Smart Transportation, Smart Utilities), Component (Hardware, Software, Services), Technology (IoT, Cloud Computing, Machine Learning), and Geography – Global Forecast to 2031 – https://www.meticulousresearch.com/product/smart-cities-market-5087

Smart Parking Market Size, Share, Forecast, & Trends Analysis by Offering (Hardware, Software, Services), Application (Parking Management, Payment, Vehicle Identification, Security & Surveillance, Others), Parking Site, End User (Commercial, Residential) & Geography – Global Forecast to 2031 – https://www.meticulousresearch.com/product/smart-parking-market-5817

Smart Factory Market Size, Share, Forecast, & Trends Analysis by Offering (Solutions, Services, Technologies), Sector (Automotive, Heavy Machinery & Tools, Aerospace & Defense, Metals & Mining, Electronics & Semiconductors, Pharmaceuticals), and Geography – Global Forecast to 2031 – https://www.meticulousresearch.com/product/smart-factory-market-5365

Smart Packaging Market by Packaging Technology (Modified Atmosphere Packaging, Active Packaging {Ethanol Emitters}, Intelligent Packaging {Indicators}), by Application (Food and Beverages, Pharmaceuticals, Automotive), Geography – Global Forecast To 2027 – https://www.meticulousresearch.com/product/smart-packaging-market-5119

Smart Helmets Market Research Summary

Particulars

Details

Number of Pages

250

Format

PDF

Forecast Period

2024–2031

Base Year

2023

CAGR

15.4 %

Market Size

$2.3 Billion by 2031

Segments Covered

By Type

Full-face HelmetsOpen-face HelmetsHard Hats

By Technology

Integrated Video CamerasIntegrated Communication SystemsBluetooth SystemsIntegrated Navigation SystemsOther Technologies

By End User

ConsumerIndustrialHealthcareConstructionMilitary & DefenseOther End Users

Countries Covered

North America (U.S. and Canada), Europe (U.K., Germany, France, Italy, Spain, Sweden, Netherlands, and Rest of Europe), Asia-Pacific (China, Japan, India, South Korea, Singapore, Australia, Malaysia, and Rest of Asia-Pacific), Latin America (Mexico, Brazil, and Rest of Latin America), and the Middle East & Africa (UAE, Israel, and Rest of Middle East & Africa)

Key Companies Profiled

Sena Technologies, Inc. (U.S.), Feher Helmet (Germany), Crosshelmet (Japan), Nexsys. Co., Ltd. (South Korea), H&H Sports Protection USA, Inc. (U.S.), LIVALL Tech Co., Ltd. (China), Intelligent Cranium Helmets LLC (U.S.), Forcite Helmet Systems Pty Ltd. (Australia), NEXX North America (U.S.), Steelbird Hi-Tech India Ltd. (India), STUDDS Accessories Limited (India), Lumos Labs Pte. Ltd. (Hong Kong), JARVISH (Taiwan), TVS Motor Company (India), Headkayse Ltd. (U.K.), HJC AMERICA, INC. (U.S.), and SHOEI Co., Ltd. (Japan)

Contact:
Meticulous Market Research Pvt.Ltd.
1267 Willis St, Ste 200 Redding,
California, 96001, U.S.
USA: +1-646-781-8004
Europe: +44-203-868-8738
APAC: +91 744-7780008
Email- sales@meticulousresearch.com
Visit Our Website: https://www.meticulousresearch.com/
Connect with us on LinkedIn- https://www.linkedin.com/company/meticulous-research Meticulousblog.org | Top Market Research Reports Blog – https://meticulousblog.org/
Content Source: https://www.meticulousresearch.com/pressrelease/1245/smart-helmets-market

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Grey Market Labs announces $8M Series A funding led by Capri Ventures to accelerate growth of its Replica Platform – First of its kind “Secure Environment as a Service”

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Replica enables Fortune 100 financial, business and healthcare institutions and Federal agencies such as the US Army and Defense Innovation Unit to securely engage in high risk cyber activities without compromising productivity.

FALLS CHURCH, Va., Nov. 21, 2024 /PRNewswire/ — Grey Market Labs (dba Replica Cyber), a pioneering leader in cybersecurity solutions, proudly announces it has secured $8M in Series A funding led by Capri Ventures, with participation from Blu Ventures and AFG to accelerate adoption of its groundbreaking platform – Replica. This strategic investment will enable the company to advance its mission of delivering Secure Environments-as-a-Service, bringing unparalleled privacy and security in an increasingly vulnerable digital landscape. 

Grey Market Labs proudly announces it has secured $8M in Series A funding led by Capri Ventures.

With this round, Andy Brown, CEO of SandHill East, former CTO of UBS, and current board member of ZScaler and PureStorage, will be joining the Board of Directors as will Dennis Shaya, Partner at Capri Ventures. In addition, Don Duet, Former Head of Technology at Goldman Sachs, and Tim Estes, founder of Angel Kids AI and former CEO at Digital Reasoning, will be joining the advisory board, complementing an already strong team including: Christopher Caine (CEO – Mercator XXI), Gary Cubbage (fmr. EVP – Booz Allen Hamilton), Nick Donofrio (fmr. EVP Innovation – IBM), Todd Helfrich (VP Federal – Censys).

The Replica platform offers Secure Environments-as-a-Service, revolutionizing how organizations protect and enable high risk activities. This includes targeting Russian misinformation campaigns in Ukraine, safe testing of new tech with proprietary data, disrupting financial scams and fraud aimed at seniors, and identifying and mitigating insider threats within organizations, among other scenarios. By integrating patented technology, intelligence tradecraft, and Zero Trust architecture, Replica quickly creates realistic IT environments that encompass hardware, operating systems, applications, networks, and data layers. This innovative solution not only protects user and organizational privacy but also delivers the data, tools and workflows needed for users to be productive in their most sensitive work.

Kristopher Schroeder, CEO of Grey Market Labs, emphasized the significance of this funding round: “Replica is the culmination of over 20 years of experience in embedded tradecraft, intelligence operations, and cutting edge software. Our engineering team, with extensive backgrounds in offensive and defensive cyber warfare, has developed a product that is comprehensive with the protection and efficiency needed for today’s enterprises and their users.” Schroeder goes on to say, “This funding will allow Grey Marketing Labs to accelerate our vision to deliver even more impactful solutions for our customers.”

Capri Ventures, the lead investor in this funding round, expressed their excitement about partnering with Replica. “We are thrilled to support Grey Market Labs in their mission to redefine cybersecurity with the Replica platform,” said Dennis Shaya, Partner with Capri Ventures. “Their innovative approach and deep expertise position them as a frontrunner in the industry, especially financial services, and we believe this partnership will drive significant advancements in digital privacy and security.”

Available as both a SaaS product and a hosted service, Replica enables secure work even in a global ecosystem, while reducing burden on the IT organization. The platform’s flexible architecture supports rapid deployments (noted as some of the fastest in Financial Services), continuous updates, and seamless integration with existing enterprise services, including single-sign-on, proxies, and data governance. Additionally, Replica offers rich audit and reporting functionalities to ensure compliance with regulatory standards and provide the critical observability needed for leadership.

Replica has solved critical problems for major Banks, Health Systems, Global Consulting, and Governments with use cases like: Protected Research (deep/dark web, social, automated collects, OSINT), Isolating Acquired (M&A) tech and activities, Advanced Sandboxing for Malware/Unknown Files, Complex Training Environments, Enabling Fraud/Cyber Investigations, Secure DevOps with Data Controls, Intellectual Property Sharing and Protection, and more.

With this new round of funding, Replica is poised to expand its value to customers, enhance its offerings, and further solidify its position as a leader redefining how to protect and enable high-risk activities.

For more information about Replica, please visit ReplicaCyber.com.

About Grey Market Labs
Founded as Grey Market Labs® (dba Replica Cyber), a Certified B-Corp with the mission to protect life online. Our work protecting the United States from foreign intelligence evolved to the creation of Replica™, the world’s first Secure Environments-as-a-Service platform. This patented SaaS platform simplifies creation of comprehensive hybrid-computing systems, delivering privacy and security while giving control to business users and reducing the burden on IT by 99.73%. We have solved critical problems for major Banks, Health Systems, Global Consulting, and Governments with use cases like: Protected Research (deep/dark web, social, automated collects, OSINT), Isolating Acquired (M&A) tech and activities, Advanced Sandboxing for Malware/Unknown Files, Complex Training Environments, Enabling Fraud/Cyber Investigations, Secure DevOps with Data Controls, and more. For anyone that has tried to build complex, secure systems and platforms – Replica replaces this expensive work with the automation of secure environments.

About Capri Ventures
Capri Ventures is an early stage venture capital firm focused on Enterprise Technology.   The team is composed of former software executives and leaders from Fortune 500 enterprises, bringing significant resources early in a company’s lifecycle to help drive commercialization and market adoption.

About AFG Partners
AFG Partners <https://www.afgvc.com/> is an Asian-based VC fund investing in B2B fintech and enabling tech startups addressing the critical needs of financial institutions and corporates globally, particularly in Asia. A core part of the strategy is to invest and help companies in Europe and the US who are interested in expanding across Asia via our network of LPs and ecosystem partners. Previous investments of the principals include N26, Unit, Blockdaemon, Airbnb, Transferwise, Gocardless and Wefox amongst others.

About Blu Ventures
Blu Ventures, a venture capital firmed based in Washington, DC, provides strategic funding and expert guidance in Seed to Series A companies in cybersecurity, healthtech, and B2B software startups. Blu leverages the deep domain expertise of its partners—all former operators with extensive industry experience—to empower visionary entrepreneurs. Learn more at www.bluventureinvestors.com

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SOURCE Grey Market Labs

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